1 Reply Latest reply on May 2, 2017 2:11 PM by Tariq Dar

    Adobe reader XI 11   11.0.10  -signature quit working

    shelleyc67899115

      I use this to enter signatures on documents.   I was using this all day Saturday and towards the end of the day it just stopped working.   Unistalled and reinstalled and it is still not working.   It is putting an X where I usually can load a signature.   Other times it says it is the program has stopped working.   I have another computer with the same version and it works fine.   The one that is not working is running Explorer 11.   Can someone help me please?

      Thank you.

        • 1. Re: Adobe reader XI 11   11.0.10  -signature quit working
          Tariq Dar Adobe Employee

          Hi shelleyc67899115,

           

           

          Sorry for the trouble. 

           

          Is this happening with all the files? Try launch Reader>Help>Repair installation. Restart the machine and try again.

          Also, try launching Reader with admin rights and try again. To launch Reader with admin rights, locate Reader icon on desktop right click on the icon and choose "Run as Administrator"

           

          Let us know if that helps.

           

           

          -Tariq Dar.

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