14 Replies Latest reply on Jun 10, 2017 10:24 PM by farhan.azwir

    After Effects Preview and Render Crash (tested on CS6, CC15, CC17)


      Hi there, this is my first post on this forum. I have a very important question, I hope there is a solution right here. My Adobe After Effects keep crash when I hit space button (previews), i don't know what's happen, but AE in my PC works like charm, no Previews and Render problem. Please help me, My creativity stopped because all of those bugs


      I'm using HP Pavillion ab127tx laptop.

      Specs :

      Processor Core i5-6200U 2.3 (up to 2.7) GHz

      RAM 4GB DDR3L 1600 MHz

      GPU Nvidia GT940m 2GB (Updated to the newest driver)

      Screen Res. 13 inch, 1366x768

      OS Windows 10 Pro x64 (Updated to the newest Windows update)

      Quicktime version 7.7.9


      My PC Specs :

      Processor Core i5-4460 3.4 GHz

      RAM 4GB DDR3 1600 MHz

      GPU Nvidia GT730 2GB DDR3

      Screen Res. 19,5 inch, 1600x900

      OS Windows 8.1

      Quicktime version 7.7.9


      Uses Avast Premier Antivirus on Both (Laptop & PC)


      In My Laptop, I've already tested the CS6, CC 2015.2, and CC 2017.0 version. But none of those software works well. It'll always show the same bugs, Preview and Render bugs. I've seen a lot of tutorial to fix the bugs on the internet (Google, Youtube, etc), but I think nobody has a bugs like my AE bugs. In my PC, I'm using AE CS6, and I don't even see the "AE has stopped working" dialog. I'm working with .MOV file that recorded with Nikon D3300. Video bitrate is 24Mbps. But I think that's not a problem, because I don't even see the error dialog on my AE CS6 in My PC. Is there a problem on Hardware ? or is there a problem in Windows 10 ? My AE settings (all version) has a default settings, I'm not change anything.


      Please help me, I have to work with AE.

      I'm waiting for your answer.

      Sorry for my bad English, I'm still learning.



      Farhan Azwir