10 Replies Latest reply on Jun 9, 2017 11:49 PM by berzins

    After Effects crashes on launch after latest update (14.2)

    berzins Level 1

      HELP!!!!!!!!!

       

      After effects wont start anymore.

      No way.

       

      I need work today!

      There is no way to wait for a long update again.

       

      PLEASE - RESPOND QUICKLY!!!

       

      ALARM!!!!

       

       

       

       

       

       

      Process:               After Effects [23235]

      Path:                  /Applications/Adobe After Effects CC 2017/Adobe After Effects CC 2017.app/Contents/MacOS/After Effects

      Identifier:            com.adobe.AfterEffects

      Version:               14.2 (14.2)

      Code Type:             X86-64 (Native)

      Parent Process:        ??? [1]

      Responsible:           After Effects [23235]

      User ID:               501

       

       

      Date/Time:             2017-05-03 11:37:46.875 +0300

      OS Version:            Mac OS X 10.12.2 (16C67)

      Report Version:        12

      Anonymous UUID:        9A29C5D6-B265-E24D-3FC7-4716AC3B81A9

       

       

      Sleep/Wake UUID:       C564E284-33B3-402E-B706-8CCD2259368F

       

       

      Time Awake Since Boot: 80000 seconds

      Time Since Wake:       6000 seconds

       

       

      System Integrity Protection: disabled

       

       

      Crashed Thread:        0  Dispatch queue: com.apple.main-thread

       

       

      Exception Type:        EXC_CRASH (SIGABRT)

      Exception Codes:       0x0000000000000000, 0x0000000000000000

      Exception Note:        EXC_CORPSE_NOTIFY

       

       

      Application Specific Information:

      abort() called

      terminating with uncaught exception of type dvacore::filesupport::dir_exception: dva_exception::what() error.

       

       

      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   libsystem_kernel.dylib         0x00007fffc4499dd6 __pthread_kill + 10

      1   libsystem_pthread.dylib       0x00007fffc4585787 pthread_kill + 90

      2   libsystem_c.dylib             0x00007fffc43ff420 abort + 129

      3   libc++abi.dylib               0x00007fffc2f5c85a abort_message + 266

      4   libc++abi.dylib               0x00007fffc2f81c37 default_terminate_handler() + 243

      5   libobjc.A.dylib               0x00007fffc3a8bba3 _objc_terminate() + 124

      6   libc++abi.dylib               0x00007fffc2f7ed69 std::__terminate(void (*)()) + 8

      7   libc++abi.dylib               0x00007fffc2f7ede3 std::terminate() + 51

      8   com.adobe.AfterEffects         0x0000000100c37eab main + 2267

      9   com.adobe.AfterEffects         0x0000000100c375c4 start + 52

       

       

      Model: MacBookPro9,1, BootROM MBP91.00D3.B0E, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.1f175

      Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

      Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe, 1024 MB

      Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393955353432382D3036392E4130304C4620

      Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x0198, 0x393955353432382D3036392E4130304C4620

      AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (7.21.171.68.1a4)

      Bluetooth: Version 5.0.2f4, 3 services, 27 devices, 1 incoming serial ports

      Network Service: Wi-Fi, AirPort, en1

      Serial ATA Device: Samsung SSD 850 EVO 500GB, 500.11 GB

      Serial ATA Device: ST2000LM003 HN-M201RAD, 2 TB

      USB Device: USB 2.0 Bus

      USB Device: Hub

      USB Device: Hub

      USB Device: Hub

      USB Device: USB 2.0 Hub

      USB Device: SES084D

      USB Device: Steinberg CI1

      USB Device: USB2.0 Hub

      USB Device: Intuos5 M

      USB Device: USB2.0 Hub

      USB Device: Keyboard Hub

      USB Device: USB Receiver

      USB Device: Apple Keyboard

      USB Device: Apple Cinema HD Display

      USB Device: FaceTime HD Camera (Built-in)

      USB Device: USB 2.0 Bus

      USB Device: Hub

      USB Device: Hub

      USB Device: Apple Internal Keyboard / Trackpad

      USB Device: IR Receiver

      USB Device: BRCM20702 Hub

      USB Device: Bluetooth USB Host Controller

      USB Device: USB2.0 Hub

      USB Device: Expansion Desk

      USB Device: USB 3.0 Bus

      USB Device: USB3.0 Hub

      Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1

        • 1. Re: After Effects Crushes on start after latest update (14.2)
          berzins Level 1

          Hey, Adobe!

           

          I have spent 3 hours in reserching and have just 2 hours left till a deadline!

          I need to finish and render and deliver a video to TV.

           

          Can not start a programm!!!

           

           

          AFTER EFFECTS IS NOT WORKING AFTER UPDATE!

          Reinstalling didn't helped

          Removing any "pref" files - didn't helped

           

          Please, give a sign!

          • 2. Re: After Effects Crushes on start after latest update (14.2)
            Vidya Sagar Adobe Employee

            Hi berzins,

             

            I am really sorry for the inconvenience. If possible, please install the previous version of AfterEffects for now to complete the deadline How to Find and Install Previous Version of Adobe Apps in CC 2015 | Adobe Customer Care Team.

            Please install update later & let us know if the issue persists.

             

            If you need the latest version now, please let us know if there is any error message.

             

            Thanks,

            Vidya

            • 3. Re: After Effects Crushes on start after latest update (14.2)
              berzins Level 1

              I did uninstall ...

              I reinstalled an Update, because there wasn't another option to install AFX (?)

              The same result. Crash.

               

              I did uninstall it again.

              I found somehow the way to install an old (14.0) version.

              I did it.

              I lost all my prefs, all my workspaces, all my presets ... eveything.

               

              The same with Madia Encoder.

               

               

              Even with no having my prefs - it is NOT WORKING CORRECTLY.

               

              All footages are in wrong lenght. Even interpretation is correct

              1-750 JPG sequence is showing length 750 frames in project window, importing to composition it transforms into 625. Fixing interpreting some kind of way fixes this, but after saving and reopening a file all errors are back in theyr places.

               

              Everything is — down.

               

              I really dont know, how to finish my project. This time im going to lose money indeed.

               

               

              Thats all.

              Time is over.

              My client is calling me right now.

              I can't finish that project, and just because of failty programm update.

               

               

               

              Moderator note: Do not use profanity. It is against Adobe Community Guidelines.

              • 5. Re: After Effects Crushes on start after latest update (14.2)
                berzins Level 1

                Ok. This is somehow still an open question.

                 

                I did lost my job, i lost some money. First time in my working history i was not able to complete the work, just because a software error. Really. I lost about 700€ just because of a faulty update.

                 

                Now i have a little more time, to find out, what to do further, because problem still existing.

                 

                Here is a little more history:

                1. I Updated AFX from Adobe CC console.

                2. After Effects crushed after update.

                3. I unistalled AFX

                4. I couldnt find another way to install a fresh copy of AFX, just as update.

                5. I did it - i updated something what i just even though i have not installed.

                6. As we can imagine - it doesn't work any way.

                7. I unistalled AFX for a second time.

                8. Now somehow it was possible to install a fresh version of AFX

                9. I choose to install a version 14.0

                10. After instalation was complete, i realized, the software works with lots of errors.

                     a) All my settings, workspaces, presets etc. is gone.

                     b) some bugs in real usage what i find quickly (just because was out of time to test it more)

                11. Thanks God - i have a Time Machine On - it is not an easy task, but i find all the presets and settings and just copied them back.

                12. After some 5 or 6 computer restarts AFX and MediaEncoder works less or more ok with previous version of AFX and ME.

                 

                What to do now? How do you think. Do an update again? It takes just some 10 hours repairing work if anything goes wrong again...

                As i undestand there is no any solution for that faulty update. Is it?

                 

                Some errors still appear, but i can work less or more productive. Its is far away my good working computer as it was before, but im really afraid to make that update again...

                • 6. Re: After Effects Crushes on start after latest update (14.2)
                  Szalam Adobe Community Professional & MVP

                  If you have time, you might consider uninstalling, running the Adobe CC Cleaner, and then reinstalling. That might make things work more smoothly overall.

                  1 person found this helpful
                  • 7. Re: After Effects Crushes on start after latest update (14.2)
                    berzins Level 1

                    Uninstalling and Adobe Cleaner will completelly wipe away all my presets, pereferences, workspaces and everything. Isn't? I can't find it usefull in any way. Since Adobe stores all those files in more than 10 places for every application, most of them hidden and never in some logic order, i can't see the way how to backup them all and restore after reinstalling everything completelly.

                     

                    Is there anybody out, who have get trought this update succesfully?

                    • 8. Re: After Effects Crushes on start after latest update (14.2)
                      Szalam Adobe Community Professional & MVP

                      Is there anybody out, who have get trought this update succesfully?

                      Yes; me.

                       

                      Running the cleaner tool will wipe away preferences and workspaces, yes. But then, you can't bring your custom workspaces into the 14.2 update anyway, so I wouldn't worry about that. Preferences can be pretty easily restored depending on what you've changed. Presets, scripts, etc. can be easily copied out of their respective folders (which are right next to each other. Now, it'll take a while to reinstall plugins, relicense scripts, etc. if you have a lot of third-party tools installed, but at least it might be working.

                       

                      If you'd rather not mess with that, contact Adobe support.

                      • 10. Re: After Effects crashes on launch after latest update (14.2)
                        berzins Level 1

                        At the moment i don't have this problem anymore - i decided not to update ...


                        I did complete unistall, reinstalled all the software, and realized nothing changes. My AfterFX doesn't start - crush at startup. Audition is not working also - New Mutisession file crushes Audition. Then i unistalled everything again and installed back a previous version.

                         

                         

                        So my conclusion is : Adobe latest updates are non working products - don't install them untill problem will be solved globally.