I originally had CS3 and upgraded to CS6. I have been using it every week with no issues. Yesterday I opened Photoshop and when I got to open Bridge it was very slow. Also all my folders didn't appear that usually did. I shut it down and reopened it again, then after about 3 minutes the folder I had had open last time I used it finally appeared. But when I tried to use any button or dropdowns basically nothing happened, the buttons didn't work.
After repeated efforts the whole screen went sort of light grey, and at the same time I got a message saying not responding.
I did the usual cache purge that usually fixes errors, but that didn't help.
Not to jump the gun, but If I have to do a reinstall, how do I go about doing it, since I'm going at this from an upgrade standpoint? Do I have to reinstall CS3 again, then do the CS6 upgrade? Do I lose everything in the process as far as all my plugins?
[Moved from the Lounge (which is where you can "connect with your peers" from across all of Adobe's products for conversations that don't directly relate to help and support) to a product-specific support forum - moderator]
I originally had CS3 and upgraded to CS6. If I have to do a reinstall, how do I go about doing it, since I'm going at this from an upgrade standpoint? Do I have to reinstall CS3 again, then do the CS6 upgrade?
When you install CS6 and put in your serial number for CS6, it will know it is for an upgrade version and will then ask for your CS3 serial number.
Do I lose everything in the process as far as all my plugins?
Yes, you will have to reinstall your plugins.
Have you tried resetting the preferences?
Moved to the Photoshop Forum.