7 Replies Latest reply on Dec 6, 2017 7:06 PM by bgoralczyk

    Could not use the tool because of disk error Photoshop CC 2017

    bf15555616 Level 1

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      I hope I posted this right. I keep getting this error, "Could not use the tool because of disk error" in Photoshop CC 2017 while in select and mask mode when I try to use the brush. I've read at a couple places that suggested it was a hardware issue rather than a PS issue, but this is LITERALLY a brand new computer. I've had it for 2 weeks if that. Here are the specs:

       

      15.6" FHD IPS Matte Screen

      Intel® Kabylake i7-7700HQ

      NVIDIA® GeForce® GTX 1050 Ti [4GB] w/Optimus™ Technology

      Up to 8GB RAM

      1TB Hard Drive

      Windows 10 64bit

       

      My question is how do I fix this or is this really a hard-drive problem and needs to to be sent back?

      Thank you for any help!