FILES NOT SYNCING PROPERLY

[megans84470457]

I am unable to see the updated syncd files in the document cloud on my samsung tablet.  When I save a file there, or rename it, or delete it....it updated on my Adobe on my desktop but does not update on the tablet.  This is very stressful as I am using this to write contracts that I am now unable to send to the client in real time, I have to go back home, rename and send from my laptop. 

I have tried uninstalling multiple times.  To be clear, when I save these files on my tablet, they do go into the cloud.......they just don't appear in the cloud on the tablet, but do on the desktop/laptop cloud.

PLEASE HELP!!

[Denise23506427yg6i]

Can't  turn on sync for all devices to get same info..

FRUSTRATING

[Christina5FE9]

Same.  I use my samsung galaxy tablet for school and I just lost 3 hours of notes because despite fully saving and showing comment list of changes it no longer gives the pop-up of "File A successfully saved". And when I access the same file on my laptop no changes can be seen. So it will randomly delete all my changes.

However any changes made on my laptop are saved, and show up on my tablet. I have the lastest versions and signed in/out and nothing has helped. It's going to take me hours to redo my work

[Harsh Vardhan Pareek]

Hi @Christina5FE9 

Sorry for the trouble. Could you confirm a few more details to understand the issue better?

1. Kindly try with some other PDF too, is this happening with that too?

2. Check the file on https://acrobat.adobe.com and check if the file is having those changes saved?

Looking forward to hearing back from you.

Thanks,

Harsh