There's nothing wrong with the printers as other softwares are running fine.
But then again, PS is not "other software", is it not? Since you haven't offered any information about the actual printer and print settings, nobody really can tell you much. the mere mention of "whole company" implies that this is some network printer and that alone reeks of complication. You have to be much more specific.
Thanks for replying mylenium!!
What I meant by other software is that illustrator and also indesigns software are printing fine. The printer themselves is ran via a print server with kyocera TASKalfa 5052ci installed.
The issue is that when we do CTRL + P it crashes immediately as well as going to file print.
Any help is much appreciated.
I have the same problem. Some Photoshop files, saved in the same session as others that do print, crash when I ask it to print.
I have the same problem since the last update for photoshop. It is crashing before the printing dialog.
Every other application like Microsoft Word, haven't this problem.
I have the same problem.
When I open old (1 year ago) project, after ctrl+P Photoshop crashes.
After this I create new document, move all layers from old project to new, and after this ctrl+P works.
I think problem is that Photoshop save print settings in project, and if something change from last time, printer or something else, photoshop crashes.
I have this problem for 2 years with old projects, and I try maaany different ways to solve it. After last Photoshop update I though that problem solved, because after printing old project Photoshop show dialog that say something like "You try to print with old print settings, renew?". But after 1 week Photoshop start to crash every time.
I have Epson L800 and L805 via USB. Windows 8.1 x64. All drivers is up-to-date.
I hope Photoshop's team read this forum, and they will find way to solve this problem.
Not sure if any of you still have this problem but if so, or others find this thread as I did... here is what I did to solve my CTRL+P crash:
You must delete the preference file called "Adobe Photoshop CS6 Prefs.psp" or "Adobe Photoshop X64 CS6 Prefs.psp" if using the 64-bit version.
The preference file will be found at
- Windows XP:
%windir%\Documents and Settings\[username]\Application Data\Adobe\PhotoshopCS6\Adobe Photoshop CS6 Settings\Adobe Photoshop CS6 Prefs.psp
- Vista, Windows 7 or Windows 8:
Users\[Username]\AppData\Roaming\Adobe\Adobe Photoshop CS6\Adobe Photoshop CS6 Settings\Adobe Photoshop [X64] CS6 Prefs.psp
MacintoshThe preference file will be found at
/Users/[Username]/Library/Preferences/Adobe Photoshop CS6 Settings/Adobe Photoshop CS6 Prefs.psp
[Username] - Your username
[X64] - If you are using the 64-bit version
I had the same problem on my Mac. I had only one printer set up in System Preferences/Printers & Scanners. As soon as I added another printer, even a bogus one, the crashing stopped. When I deleted the second printer, the crashing resumed.
you are a champ Thanks.
I have a similar problem. When opening a image in RAW and then using 'Save As' the jpeg image appearing in Bridge crashes. Contacted Adobe Help on several occasions and whilst not successfully sorting the problem they have pointed out that if I go from RAW by pressing the 'Open Image' it will print. This works but is not the ideal solution. Adobe Help Team on each occasion have been very helpful but I note that the query has been recorded with a positive result. Not the case. I am using Windows 10.
I, too, have the sudden onset (Tuesday 19 March) of this with two separate printers. But CC crashes before one even gets to specify which printer to use. One is a Samsung, the other a Canon pro1000 A3 printer.
File > Print crashes immediately, without notification. The Canon proprietary plug in will run if you have no picture loaded, by also crashes instantly is there is a picture present. Everything was fine, with very similar images, just last week.
Using P/shop CC 20.0.4 20190227.r.76 2019/02/27: 1205725 x64 on WinPro 7.