3 Replies Latest reply on May 9, 2017 7:07 AM by ~graffiti

    Sending an editable PDF

    gregorys43391242

      I had a  editable PDFcompany order form made.  Had success emailing it to many clients for their use.

      Tried to simply email it to my website manager so that he could place it on our website.

      Two problems, when he received it, it had completely lost its editable capabilities, and secondly, was therfor unable to load it to our website for use and client download.

      What did we do wrong?

        • 1. Re: Sending an editable PDF
          ~graffiti Adobe Community Professional & MVP

          gregorys43391242  wrote

           

          I had a  editable PDFcompany order form made. 

          What is a PDFCompany order form? Is that a third party tool?

           

           

          gregorys43391242  wrote

           

          Had success emailing it to many clients for their use.

          Tried to simply email it to my website manager so that he could place it on our website.

          Two problems, when he received it, it had completely lost its editable capabilities, and secondly, was therfor unable to load it to our website for use and client download.

          So, when you emailed it to clients, it worked. When you emailed it to the boss, it didn't? There could be many reasons for this. The first I would suspect is that either this isn't a fully compliant pdf and his version of Reader isn't liking it or he isn't opening it in Reader at all (maybe using some other pdf viewer or even a web browser).

           

          If this PDFCompany thing is a third party tool, you may be out of luck. If Acrobat was used to create the pdf, we could probably help more.

          1 person found this helpful
          • 2. Re: Sending an editable PDF
            gregorys43391242 Level 1

            The order form is just a document that clients can use to place information.

            We had that form made editable so that clients could type in the info on each line.

            but when we sent the form to our website manager, when he opened it, that editable capability had disappeared, rendering it useless.

             

            Was it the format that it was originally created in that is causing this problem?

             

            any thoughts

            • 3. Re: Sending an editable PDF
              ~graffiti Adobe Community Professional & MVP

              gregorys43391242  wrote

               

              The order form is just a document that clients can use to place information.

              Forms are more than "just a document". They are very complex and many things can go wrong.

               

              gregorys43391242  wrote

               

              We had that form made editable so that clients could type in the info on each line.

              What exact tool was used to create these editable areas?

               

              gregorys43391242  wrote

               

              but when we sent the form to our website manager, when he opened it, that editable capability had disappeared, rendering it useless.

              Have you confirmed that your website manager is actually using Adobe Reader (and not a web browser) to open the pdf files?

               

              Also, have you tried transferring the file a different way other than using email? Email sometimes will corrupt a pdf document although from what your describing here, this doesn't sound like the typical corruption.

              1 person found this helpful