28 Replies Latest reply on May 23, 2017 1:28 AM by Laubender

    InDesign will DELETE Your files! - warning!

    paulwieczorek Level 1

      [unacceptable language edited by moderator]

       

      Ladies and gents,

       

      I'm writing this story to make You aware of the fact that latest update of Adobe apps made them buggy and can delete Your files. Moreover Adobe Support will do NOTHING about it.

       

      Two hours ago I was finishing the file that has a deadline on this sunday. The file is more than important since it's a documentation of our startup and it's been prepared for investors that are waiting just for this particular part of the whole investment project. The company we're creating is not a "new fancy track your running app", it's the system for a clients of the size of American Airlines, Nike, Walmart etc. which has been tested and which we've been working on for the last couple of months.

       

      Knowing how important this work is and encountering several issues with Adobe apps in the past, I make four copies of the file in different locations - local disk, CC folder, company's NAS and portable encrypted WD disk. The last copy I made was yesterday. Since then I worked on the original file from 11:00 to 18:28 today. Made several important changes, created few new pages that are crucial to the whole document. At 18:28 I decided it's about time to save a copy since I'm in the middle of my (16h) workday. Of course I was clicking Ctrl+S the whole day so it saved to the original file.

       

      When I clicked File - Save as copy... the InDesign suddenly crashed giving me the prompt about sending the info to Apple and starting to open again. Of course I send the log to Apple but when the InDesign opened, it showed me another prompt, to be exact this one:

       

       

      which as You can see is asking "Do You want to recover document later or... later?"... NO, I WANT TO RECOVER IT NOW for God's sake!

       

      So I clicked Yes and... nothing happened. So I tried to click on the file visible in the main window and... got another prompt:

       

      Screen-Shot-2017-05-05-at-20.18.04.png

      (this is the exact moment of opening the InDesign after the crash)

       

      When I looked at the info I told myself that this is not possible and the file lays there somewhere. The first thing which really bothered me was the date of the file showed in the window. Trust me, I saved it 10mins before (May 5, 18:18).

       

      So I ran to my location path. What I saw was almost giving me a heart attack (literally) - THERE WAS NO FILE. The only file I saw is this one:

       

      So I Googled "how to recover InDesign" file as fast as possible and found out the location where all my recovery files should exist, which is

      • Mac OS X: Users/[User Name]/Library/Cache/Adobe InDesign/Version[#.0]/InDesign Recovery

       

      The only files I found there are:

       

      ProtectiveShutdownLog from 18:28 and RecoveryData from 18:38. No other meaningful file.

       

      I made a thread on this forum writing like crazy to ask you guys for help. You told me that this is not Support forum, it's the user forum. I answered that I don't want to contact the Support since I had that experience in the past and it's indian people who don't understand a word and want You to restart Your computer etc. etc. (no offence, I'm far from being racist, it's a fact - indian support call centers are not far from being helpful) but I gave it a try.

       

      And the nightmare began. First, I was transfered from one tech guy to another. That's understandable. Next, I was being asked about all the same things the last one asked me - moreover, the new tech guy told me he's aware of the problem and all the additional info, like my comp spec etc. So I thought he wanted to confirm that info. Then he had to have about 10 mins to read the thread and do his things. After that he asked me to log into my computer and share the screen, which I agreed to since I was desperate.

       

      After being connected, my lovely indian friend did actually nothing beside stating that the file is not there. Which was being known from the f#$#@ beginning. So I asked him about other things, like the files I posted above. The answers were, what can I say, not satisfying. Chat transcript attached:

       

      ----------------------------------------------------------

      Date: 2017-05-06 01:30:45 SGT

      To: All Customers

      From: Bomgar

        A secure encrypted SSL connection has been established.

      ----------------------------------------------------------

      Date: 2017-05-06 01:31:00 SGT

      To: All Customers

      From: Bomgar

        The customer permitted this session to be recorded.

      ----------------------------------------------------------

      Date: 2017-05-06 01:31:00 SGT

      To: All Customers

      From: Bomgar

        Your support representative will be with you shortly. This session may be recorded for quality assurance.

      ----------------------------------------------------------

      Date: 2017-05-06 01:31:25 SGT

      To: Everyone

      From: Bomgar

        Yash Mathur can now have full access to customer's computer.

      ----------------------------------------------------------

      Date: 2017-05-06 01:31:38 SGT

      To: Everyone

      From: Bomgar

        The elevation attempt succeeded.

      ----------------------------------------------------------

      Date: 2017-05-06 01:31:39 SGT

      To: Everyone

      From: Bomgar

        Yash Mathur has stopped viewing the customer's screen.

      ----------------------------------------------------------

      Date: 2017-05-06 01:31:56 SGT

      To: All Customers

      From: Bomgar

        A secure encrypted SSL connection has been established.

      ----------------------------------------------------------

      Date: 2017-05-06 01:31:57 SGT

      To: Everyone

      From: Bomgar

        Yash Mathur can now have full access to customer's computer.

      ----------------------------------------------------------

      Date: 2017-05-06 01:32:19 SGT

      To: Everyone

      From: eighty9

        Is it working?

      ----------------------------------------------------------

      Date: 2017-05-06 01:32:24 SGT

      To: Everyone

      From: Yash Mathur

        Yes

      ----------------------------------------------------------

      Date: 2017-05-06 01:32:33 SGT

      To: Everyone

      From: eighty9

        Can I move my mouse?

      ----------------------------------------------------------

      Date: 2017-05-06 01:32:40 SGT

      To: Everyone

      From: Yash Mathur

        Please browse to the location

      ----------------------------------------------------------

      Date: 2017-05-06 01:32:43 SGT

      To: Everyone

      From: Yash Mathur

        Yes please

      ----------------------------------------------------------

      Date: 2017-05-06 01:32:59 SGT

      To: Everyone

      From: eighty9

        Got it. Do You see it in Finder?

      ----------------------------------------------------------

      Date: 2017-05-06 01:33:12 SGT

      To: Everyone

      From: Yash Mathur

        Yes

      ----------------------------------------------------------

      Date: 2017-05-06 01:33:23 SGT

      To: Everyone

      From: eighty9

        There should be "OPISfunkcji_rozszerz.indd" file

      ----------------------------------------------------------

      Date: 2017-05-06 01:33:32 SGT

      To: Everyone

      From: Yash Mathur

        Ok

      ----------------------------------------------------------

      Date: 2017-05-06 01:34:07 SGT

      To: Everyone

      From: Yash Mathur

        The file has been deleted , co did you receive any error message while InDesign crashed ?

      ----------------------------------------------------------

      Date: 2017-05-06 01:34:23 SGT

      To: Everyone

      From: eighty9

        Yes I did - that it has crashed

      ----------------------------------------------------------

      Date: 2017-05-06 01:34:47 SGT

      To: Everyone

      From: eighty9

        And then, when I wanted to open it I got the prompt which I showed in the thread - asking me about recovering later or later

      ----------------------------------------------------------

      Date: 2017-05-06 01:34:56 SGT

      To: Everyone

      From: eighty9

        So I clicked "Yes"

      ----------------------------------------------------------

      Date: 2017-05-06 01:35:59 SGT

      To: Everyone

      From: Yash Mathur

        As the file has been deleted , so unfortunately there is no option to recover it

      ----------------------------------------------------------

      Date: 2017-05-06 01:36:23 SGT

      To: Everyone

      From: eighty9

        No kidding. How abothe recvery files and WHY did Indesign deleted the file?

      ----------------------------------------------------------

      Date: 2017-05-06 01:36:31 SGT

      To: Everyone

      From: eighty9

        This is ridiculous

      ----------------------------------------------------------

      Date: 2017-05-06 01:37:14 SGT

      To: Everyone

      From: eighty9

        Also - will I get any log of all the actions You do? I don't want to sound rude, but these files are sensitive and protected under companie's law.

      ----------------------------------------------------------

      Date: 2017-05-06 01:37:46 SGT

      To: Everyone

      From: Yash Mathur

        I understand your concern but as they are deleted now so we don't have any option to get them  back

      ----------------------------------------------------------

      Date: 2017-05-06 01:38:02 SGT

      To: Everyone

      From: eighty9

        How about the file I navigated to now?

      ----------------------------------------------------------

      Date: 2017-05-06 01:38:10 SGT

      To: Everyone

      From: eighty9

        The Indesign SavedData??

      ----------------------------------------------------------

      Date: 2017-05-06 01:38:27 SGT

      To: Everyone

      From: eighty9

        ANd how the F could Indesign delete the file? Even if it has shouldnt it stay in the trash?

      ----------------------------------------------------------

      Date: 2017-05-06 01:39:04 SGT

      To: Everyone

      From: eighty9

        Do You see the InDesign Saved Data?

      ----------------------------------------------------------

      Date: 2017-05-06 01:39:32 SGT

      To: Everyone

      From: Yash Mathur

        Did you save a copy with the same file name ?

      ----------------------------------------------------------

      Date: 2017-05-06 01:39:47 SGT

      To: Everyone

      From: eighty9

        It's from the moment of crash and it weights 13,2mb

      ----------------------------------------------------------

      Date: 2017-05-06 01:40:03 SGT

      To: Everyone

      From: eighty9

        What? No. You have access to my computer so You should see it.

      ----------------------------------------------------------

      Date: 2017-05-06 01:40:50 SGT

      To: Everyone

      From: Yash Mathur

        I am asking that when you selected 'Save a Copy ' what was the file name selected ?

      ----------------------------------------------------------

      Date: 2017-05-06 01:41:14 SGT

      To: Everyone

      From: eighty9

        Oh - it was OPISfunkcjirozszerz.indd

      ----------------------------------------------------------

      Date: 2017-05-06 01:41:27 SGT

      To: Everyone

      From: eighty9

        Of course that function creates OPISfunkcjirozszerz copy.indd

      ----------------------------------------------------------

      Date: 2017-05-06 01:41:45 SGT

      To: Everyone

      From: Yash Mathur

        So we have  a copy file there

      ----------------------------------------------------------

      Date: 2017-05-06 01:42:15 SGT

      To: Everyone

      From: eighty9

        No, its the one I copied just for sake of another crash - from my local disk to NAS

      ----------------------------------------------------------

      Date: 2017-05-06 01:42:24 SGT

      To: Everyone

      From: eighty9

        do You see the _copy ?

      ----------------------------------------------------------

      Date: 2017-05-06 01:42:36 SGT

      To: Everyone

      From: eighty9

        Indesign creates just the "copy" string

      ----------------------------------------------------------

      Date: 2017-05-06 01:42:38 SGT

      To: Everyone

      From: Yash Mathur

        Yes it creates

      ----------------------------------------------------------

      Date: 2017-05-06 01:42:46 SGT

      To: Everyone

      From: eighty9

        not "_copy"

      ----------------------------------------------------------

      Date: 2017-05-06 01:43:25 SGT

      To: Everyone

      From: eighty9

        Do You see the left finder window?

      ----------------------------------------------------------

      Date: 2017-05-06 01:43:35 SGT

      To: Everyone

      From: Yash Mathur

        Yes

      ----------------------------------------------------------

      Date: 2017-05-06 01:43:44 SGT

      To: Everyone

      From: eighty9

        So what about this InDesign SavedData file?

      ----------------------------------------------------------

      Date: 2017-05-06 01:43:56 SGT

      To: Everyone

      From: eighty9

        It's from the moment of crash

      ----------------------------------------------------------

      Date: 2017-05-06 01:45:49 SGT

      To: Everyone

      From: Yash Mathur

        It's for the UI that is created & not for the recovery of the file

      ----------------------------------------------------------

      Date: 2017-05-06 01:46:27 SGT

      To: Everyone

      From: eighty9

        What about the RecoveryDATA file from the Recovery folder?

      ----------------------------------------------------------

      Date: 2017-05-06 01:47:00 SGT

      To: Everyone

      From: Yash Mathur

        It's for recovering t the file if InDesign crashes , it keeps a temp file

      ----------------------------------------------------------

      Date: 2017-05-06 01:47:15 SGT

      To: Everyone

      From: Yash Mathur

        InDesign on relaunch tries to recover it if possible

      ----------------------------------------------------------

      Date: 2017-05-06 01:47:25 SGT

      To: Everyone

      From: eighty9

        So why didnt it recover this time?

      ----------------------------------------------------------

      Date: 2017-05-06 01:48:26 SGT

      To: Everyone

      From: Yash Mathur

        It tries to recover but totally depends on the application if successful then only we get the recovered files

      ----------------------------------------------------------

      Date: 2017-05-06 01:49:16 SGT

      To: Everyone

      From: eighty9

        So the file is lost? How can I be sure the situation wont happen again? How can I work with Adobe's apps if they delete the files by itself and can't recover them next?

      ----------------------------------------------------------

      Date: 2017-05-06 01:49:58 SGT

      To: Everyone

      From: eighty9

        I'm saving my copy every time I modify ANYTHING but cant save it everytime to NAS for GOd's sake

      ----------------------------------------------------------

      Date: 2017-05-06 01:51:53 SGT

      To: Everyone

      From: Yash Mathur

        Will report to the product team

      ----------------------------------------------------------

      Date: 2017-05-06 01:52:00 SGT

      To: Everyone

      From: Yash Mathur

        & get the issue fixed

      ----------------------------------------------------------

      Date: 2017-05-06 01:52:24 SGT

      To: Everyone

      From: eighty9

        Btw can I get the log of what You do on my computer? Cause You're writing really slow and actually doing nothing as I see. Also You saw the file paths You've seen before in forum thread and on support chat.

      ----------------------------------------------------------

      Date: 2017-05-06 01:52:56 SGT

      To: Everyone

      From: eighty9

        Ha.ha. I'ts not funny Mathur. Will get the issue fixed?...

      ----------------------------------------------------------

      Date: 2017-05-06 01:53:28 SGT

      To: Everyone

      From: eighty9

        So You don't know why Your app deleted the file. YOu dont know how to recover it. You say that there's nothing You can do AND YOu had to have an acces to my computer to stay that. Right...

      ----------------------------------------------------------

      Date: 2017-05-06 01:53:44 SGT

      To: Everyone

      From: Yash Mathur

        Yes as the file doesn't exist on your machine so now we can't get it back

      ----------------------------------------------------------

      Date: 2017-05-06 01:53:59 SGT

      To: Everyone

      From: eighty9

        ...

      ----------------------------------------------------------

      Date: 2017-05-06 01:54:30 SGT

      To: Everyone

      From: eighty9

        How can I get the log of all the actionts You just did on my computer?

      ----------------------------------------------------------

      Date: 2017-05-06 01:54:42 SGT

      To: Everyone

      From: Yash Mathur

        I have not done anything on your machine

      ----------------------------------------------------------

      Date: 2017-05-06 01:55:05 SGT

      To: Everyone

      From: eighty9

        So why did u need the access to it? How can I be sure that You didn't copy the files?

      ----------------------------------------------------------

      Date: 2017-05-06 01:55:48 SGT

      To: Everyone

      From: Yash Mathur

        There wasn't any file open or copied

      ----------------------------------------------------------

      Date: 2017-05-06 01:56:00 SGT

      To: Everyone

      From: eighty9

        Mathur, I need the log.

      ----------------------------------------------------------

      Date: 2017-05-06 01:56:01 SGT

      To: Everyone

      From: Yash Mathur

        If anything is done it comes on the chat box

      ----------------------------------------------------------

      Date: 2017-05-06 01:56:13 SGT

      To: Everyone

      From: Yash Mathur

        There are no logs

      ----------------------------------------------------------

      Date: 2017-05-06 01:56:21 SGT

      To: Everyone

      From: eighty9

        ...

      ----------------------------------------------------------

      Date: 2017-05-06 01:56:51 SGT

      To: Everyone

      From: eighty9

        So You need to have an access to my computer just to see there's no file? As I stated 10 times before even starting this remote support chat?

      ----------------------------------------------------------

      Date: 2017-05-06 01:57:32 SGT

      To: Everyone

      From: eighty9

        Ok, I don't have time for this.

      ----------------------------------------------------------

      Date: 2017-05-06 01:57:39 SGT

      To: Everyone

      From: Bomgar

        Yash Mathur has stopped viewing the customer's screen.

       

      At the moment I know nothing. I'm left without any help and the feeling that somethings not right in here. Did Mathur copy my files? I have no idea. Did they do anything about it? No. Did they even tried to check the log I gave them, which InDesign created the moment it crashed? No.

       

      How can I pay for another year of these apps if they can crash every moment they want? How can I be sure it won't happen again? How can I work if I must save two or three or four copies every time I make a change to the file?

       

      The funny thing is I reported what Photoshop app did three days ago, after their last update. Not answered to this day.

       

      This is ridiculous. What's even more hurting is that we can do NOTHING about it since Adobe is a monopoly. I just wanted to warn You before You get into my situation. Just save Your work 'cause it's no longer safe.

       

      P.S. Recovering my work from head right now is almost impossible since it's creative process of writing.

        • 1. Re: InDesign will DELETE Your files! - warning!
          amaarora Adobe Employee

          Hi,

          I am sorry that you had to face such a "nightmarish" experience.

           

          Right now i can tell you two things, which may or may not help you.

          1. Yash Mathur would not have copied the files or done anything to be worried about.

          2. Just for the sake of it you can try reading this help page Recover documents and undo mistakes in InDesign

           

          Saying so, I totally understand that this is not a solution to your problem. I am sure people on this forum page may have some better answers or hacks to recover.

           

          -Aman

          • 2. Re: InDesign will DELETE Your files! - warning!
            BobLevine MVP & Adobe Community Professional

            If that's CC2017 and you're on Sierra, turn off GPU acceleration. It won't get lost files back but it will get rid of the crashing problem.

            • 3. Re: InDesign will DELETE Your files! - warning!
              paulwieczorek Level 1

              @amaarora

               

              I didn't want to offend the Yash Mathur of course but please understand that Adobe should have any kind of log available if one let Your company access his files. People are people, You never know. For the sake of assuring Your clients everything's ok the logs should be available.

               

              BobLevine thank You for trying to help. Unfortunately I'm running El Capitan since I've heard many problems with Sierra.

              • 4. Re: InDesign will DELETE Your files! - warning!
                amaarora Adobe Employee

                Hi,

                Sure, I will forward your suggestions.

                Did you try some of the steps mentioned on the page link i posted above?

                 

                -Aman

                • 5. Re: InDesign will DELETE Your files! - warning!
                  paulwieczorek Level 1

                  @Aman

                   

                  there's only one step - restart Your computer and hope it will recover the file. As the above screenshots and conversation with tech support states, there's not enough recovery files to physically get back my file (although it's still quite strange for me that tech support didn't check the logs and knew really basic info about the files that's left).

                   

                  Moreover, when I restarted the iMac this morning and opened InDesign, it showed me this message:

                   

                   

                  which could have meant there's a lost file laying there somewhere (since "it has been changed"). It's not important right now, I spent the whole night trying to rebuild it from scratch.

                   

                  What is important is Your support quality - You guys (and I'm really sorry to say that 'cause I always loved Your apps and was fighting like tiger for them everytime someone tried to say it's rubbish) are useless. The only thing support does is sending You links to Adobe's help sites, like we - the designers who probably spend more of their lives in front of the computers - didn't know how to Google or use the search engine. I need a REAL SUPPORT, a damn programmer who will take my logs, check your app and give me a proper answer why Your app crashed and how to avoid it in the future.

                   

                  I know that some design posters, flyers etc. (which is still very important if it's the work that they make a living of) but some of us create work that people depend on. Like, if I won't make the deadline then at least dozen of families won't have a proper meal 'cause they won't get their salaries. Do You understand that?

                   

                  Just get your **** together Adobe 'cause it's just ridiculous.

                  • 6. Re: InDesign will DELETE Your files! - warning!
                    paulwieczorek Level 1

                    Ok, now I'm pissed. The problem HAPPENED AGAIN!

                     

                    1. Recreated the file from my head overnight (so You can only imagine how tired I am right now)

                    2. Saved it to my disk and 4 other places

                    3. Saved a copy of it in different locations like hundred times today

                    4. Suddenly, out of nowhere, when I wanted to save the copy one more time (because right now I know I should do it every time the smallest change to the document is made since Your apps aren't reliable) - poof! - got the prompt from yesterday. Time of the prompt - 12:41

                     

                     

                    Having the experience from yesterday, FORTUNATELY the InDesign didn't close and I COULD save the file with different name, so I put "2" in the string and saved it in tens of locations.

                     

                     

                    I decided it's about time to make You work on this "issue" so I started recording a video. While doing it I found out there's NO SINGLE COPY of the file in all of the locations and the only copies that exists are the ones where I put "_" (underscore) between the original filename and "copy". Moreover, all of the copies have time of "last modified" set to yesterday...

                     

                    Adobe. Just do Your damn job. It's not funny anymore. I'm literally thinking about suing your company.

                    • 7. Re: InDesign will DELETE Your files! - warning!
                      BobLevine MVP & Adobe Community Professional

                      I know you're frustrated but this is not a common problem at all. You're the only one reporting losing files on a day to day basis.

                       

                      There is obviously something seriously wrong but I would I start looking at other parts of that system for issues.

                      1 person found this helpful
                      • 8. Re: InDesign will DELETE Your files! - warning!
                        paulwieczorek Level 1

                        Bob, the thing is I'm not frustrated. Now I'm coldhearted and just calculate possible solutions. One obvious is suing Adobe since it's the app problem that started to occur after the last overnight update. Also, I was reporting the similar problem with Photoshop but they did nothing about it, saying it's my problem, not theirs.

                         

                        Guess what - if Elon Musk produced self driving cars and one in a thousand will crash it's still his and Tesla's problem, not the users, and Elon would actually take the car to investigate it, pay millions of dollars to the family whose member had the crash and report every minute to the press what was the reason the car crashed. Adobe on the other hand - as I understand You're their representative - is saying its MY problem. No it's not Bob. No, it's not.

                         

                        The problem is that they make an update of an update because they found out new problem when releasing the first one. This is not how big software companies should work like. You don't use the users as a test group, You use the testers as a test group. Adobe is rich enough to hire hunderds of testers, trust me, been following their shares for a couple of years.

                         

                        Moreover, saying "it's Your problem" is not how You treat Your customers. Because the tech guy from yesterday checked (or should have) my computer and said it's the application bug and will report that to the software team.

                         

                        I don't want to prove to You how secure and reliable my iMac (this particular) is because it makes no sense. Just stop telling people it's their problem. It doesn't help, it frustrated them even more.

                        • 9. Re: InDesign will DELETE Your files! - warning!
                          BobLevine MVP & Adobe Community Professional

                          I’m not telling you anything, but I don’t work for Adobe. I’m a volunteer here with no skin in this game at all. I was trying to help but at this point it’s obvious that you’re not looking for solutions, you’re looking for blame.

                           

                          If you’re that convinced it’s Adobe’s fault, then go right ahead an ignore every other possibility.

                          2 people found this helpful
                          • 10. Re: InDesign will DELETE Your files! - warning!
                            rob day Adobe Community Professional & MVP

                            Are you saving to a local volume or to a networked server?

                             

                            None of us are Adobe employees, but many of us are regulars on the forum, and we haven't seen your issue come up. So, despite the assurances of your tech guy, not considering the system when others are not reporting such a severe problem seems like a recipe for more frustration.

                             

                            Your CC subscription lets you install any application version back to CS6, so it seems like it would be fairly easy to drop back to CC2015 or CC2014 and see if the problem is specific to the latest CC2017 update.

                            • 11. Re: InDesign will DELETE Your files! - warning!
                              John Mensinger Adobe Community Professional & MVP

                              paulwieczorek  wrote

                               

                              Now I'm coldhearted and just calculate possible solutions. One obvious is suing Adobe since it's the app problem that started to occur after the last overnight update.

                               

                              I don't want to prove to You how secure and reliable my iMac (this particular) is because it makes no sense.

                              What's happened to you would drive me thoroughly insane, and I agree that your experience with Adobe support leaves plenty to be desired. But if you truly are "coldhearted" and analytical at this point, don't neglect to consider the possibility of a hardware problem. As Bob alluded, a so-called "software bug" — something wrong in all our updated copies that Adobe could identify and fix — would be putting many of us in the same situation as you, and there simply hasn't been any indication that's the case. And, from my own experience, the type of failures you're seeing are more often caused by memory modules gone bad and data I/O faults than by software defects. And, in every case of hardware failure, a system that's been "secure and reliable" up to that point, suddenly isn't. It wouldn't be the first time the first symptoms of a hardware issue coincidentally showed up at the same time as a software update.

                              Also, I was reporting the similar problem with Photoshop...

                              That only reinforces the suspicion.

                               

                              Just sayin'.

                              1 person found this helpful
                              • 12. Re: InDesign will DELETE Your files! - warning!
                                paulwieczorek Level 1

                                BobLevine no Bob, I'm not looking for blame because that doesn't help to solve my problem. What I said is that I tried every solution provided, including contacting the official Adobe's tech support, and as You could see in the attached chat transcript, they didn't help. It's not about why they didn't help, it's how they neglected the problem, wasting 1.5h of my time to tell me in the end that "there's no recovery file". They didn't want my logs, didn't want anything, they just told me "theres no file". You don't have to be an Einstein to notice that. What You should do, on the other hand, as a tech guy, is at least ask the user about their logs.

                                 

                                So I'm sorry Bob, if that seems strange to You, but it can make one not only frustrated but willing to blame the company. I AM thankful for Your time and Your willingness to help, trust me Bob, same as I'm thankful for other guys.

                                 

                                @rob day

                                 

                                Rob, I totally understand that but part of Your message is not true - I found several topics on this forum related to CC update deleting previous versions and other files without any warning. Still thank You for providing the info about older versions. Even Bob said something about turning off the GPU option so Adobe's already aware of the problem their apps create after latest update. Not to mention that when I restarted the computer this morning, the InDesign had reseted workspace so it's definitely having some issues with saving to memory. As I said in the beginning, I'm working on this file for the last couple of days (10 to be exact) and the problem started appearing after the last update. That's why I rule out the hardware problem.

                                 

                                @John Mensinger

                                 

                                The thing is John that there's a slight chance noone reported this bug yet, since the update was overnight two-three days ago, and maybe noone was using InDesign in such stressfull conditions - my document is 90 pages with many pictures, graphics and links. We had a 5 days long free of work weekend here in Europe etc. etc. Although my iMac has the maxed out spec (and is operating around 11 Gb of free memory at the time of working with InDesign) so I don't think the memory could have been a problem. Even if, the tech guy should check this out since I sent them the logs. Moreover, the system didn't crash how it would if it's memory problem - because memory problem freeze Your whole computer, You can't move the mouse or click anything, at least for the seconds when the app is crashing. None of this happened. The InDesign just crashed, the same way it did today.

                                 

                                Don't get me wrong guys, I'm really thankful for all the answers. I'm just waiting for a contact from Adobe which they said will take place on monday since it's weekend right now. Funny.

                                • 13. Re: InDesign will DELETE Your files! - warning!
                                  rob day Adobe Community Professional & MVP

                                  Is it a local or networked save?

                                   

                                  I found several topics on this forum related to CC update deleting previous versions and other files without any warning.

                                   

                                  It would be helpful to post links to those threads

                                  • 14. Re: InDesign will DELETE Your files! - warning!
                                    joet082964 Level 3

                                    A couple of thoughts...

                                     

                                    • Are you having problems with any other software and/or files?
                                    • Are you able to perform a full backup?

                                     

                                    Also, the network question is important.  If you are on a network, there could be permissions issues...and possibly even if you aren't. There is also the possibility of a failing hard drive or bad sectors that are causing these problems. You mentioned saving the document(s) in multiple locations, but is that on different media, or just different folders on your hard drive?

                                    • 15. Re: InDesign will DELETE Your files! - warning!
                                      amaarora Adobe Employee

                                      Hi,

                                      I am able to reproduce the issue that has been troubling you and some other folks here.

                                      As a confirmation can you let me know that did you save the copy of the InDesign document with the same name (without the 'copy' in the name) and at the same location as the original InDesign file?

                                       

                                      -Aman

                                      2 people found this helpful
                                      • 16. Re: InDesign will DELETE Your files! - warning!
                                        paulwieczorek Level 1

                                        First of all, I'm sorry for not contributing in the issue lately, 'been quite busy and didn't have time to send You the info guys, sorry for that.

                                         

                                        So - my workflow consists of working on the main file on the main system SSD (so I could eliminate possible problems like permission issues) and saving it to two network drives: two different NASes, one of which is connected through the cat6e cable and the other one by wifi. Also, I put another copy of the file on the CreativeCloud and the forth copy on the USB stick/external USB disk.

                                         

                                        The problem occured for the first time while working on the main file on the main SSD and trying to save the copy (Save as copy...) to the CreativeCloud. This time I didn't change the string "*space* copy" to "_copy", just clicked "Save as copy..." and choosed CreativeCloud directory. It then deleted the main file.

                                         

                                        The second time it occured I was working FROM the copy on the NAS and saving the copy of the file to the same folder as the original file (main SSD), as a matter of fact clicking on the original file name, so You are correct - I tried to save a copy of the file with the same name, without the "*space*copy" string in the filename. I did save few copies with "*space*copy" string that day to different locations (NAS, USB and CC) and they worked. This time it suddenly crashed.

                                         

                                        Will get back to You as soon as possible.

                                        • 17. Re: InDesign will DELETE Your files! - warning!
                                          amaarora Adobe Employee

                                          Hi,

                                          Great to know that I am doing something that allows me to replicate the crash that you had been facing this while. (Thanks to Yash Mathur's and your conversation!). At the same time can you elaborate a little on the below lines... What did you not change when you say

                                          paulwieczorek  wrote

                                          This time I didn't change the string "*space* copy" to "_copy", just clicked "Save as copy..." and choosed CreativeCloud directory. It then deleted the main file.

                                          Also do you remember any error message that was displayed before InDesign crashed? (Its okay if you do not remember)

                                           

                                          I am sorry that you had to face multiple crashes while working with InDesign which in turn hampered your productivity. At the same time I request you that from next time please save the copy file (using save as copy operation) with some other name(or location) than the original file .

                                           

                                          -Aman

                                          1 person found this helpful
                                          • 18. Re: InDesign will DELETE Your files! - warning!
                                            Victoria42 Level 1

                                            This is something Adobe needs to check into. I can confirm that this time of "disappearing act" does actually occur. We use InDesign at work and we have had the same issue. We just start over. I work at a publishing company so we make dozens of documents a day, to my knowledge, we have not reported it. I don't know if the error message we receive is exactly the same, but I do know that the files are not able to be opened after InDesign crashes. Even if the file has been saved previously.

                                            1 person found this helpful
                                            • 19. Re: InDesign will DELETE Your files! - warning!
                                              minu park2 22 Level 1

                                              CHECK ANOTHER ADOBE "USER FILE DELETION" CRISIS ON ADOBE PREMIERE PRO!!

                                              http://www.newsshooter.com/2017/05/17/adobe-premiere-deleting-media-temporary-fix/

                                               

                                              Seriously, my one year work of short film 3.7 TB files were gone. Including the labor, it's worth $50,000 project.

                                               

                                              They only says "Please visit recovery center, that's the only option"

                                               

                                              Trust me, I have a huge damage here, There are several guys who lost 12tb -20tb entire server in Film editing world using adobe premiere pro. They "Fixed" the issue, after several month later. This is a joke.

                                              1 person found this helpful
                                              • 20. Re: InDesign will DELETE Your files! - warning!
                                                paulwieczorek Level 1

                                                Victoria42

                                                 

                                                Thank You guys for contributing. Finally other users decided to break the silence so Adobe won't marginalize this issue since it's a ready to roll class action. Of course I'm far from such bold moves but, as the author of the article stated: How did a bug like that make it through beta testing? I hope whoever signed off on that rollout is now looking for another job?

                                                 

                                                What I would wish for is a really diplomatic approach from Adobe's side. I hope their employees know that noone of us will accept the "do Your backups" explanation.

                                                 

                                                Will get back to You as soon as I finish my work - and I'd like to really thank amaarora since his one of not many Adobe employees who actually gave a **** about our problem, companies and our feelings

                                                • 21. Re: InDesign will DELETE Your files! - warning!
                                                  amaarora Adobe Employee

                                                  Hi,

                                                  Thanks! Everyone of us is really concerned about the issues our customers face.

                                                  Any updates on my previous reply?

                                                  Hi,

                                                  Great to know that I am doing something that allows me to replicate the crash that you had been facing this while. (Thanks to Yash Mathur's and your conversation!). At the same time can you elaborate a little on the below lines... What did you not change when you say

                                                  paulwieczorek  wrote

                                                  This time I didn't change the string "*space* copy" to "_copy", just clicked "Save as copy..." and choosed CreativeCloud directory. It then deleted the main file.

                                                  Also do you remember any error message that was displayed before InDesign crashed? (Its okay if you do not remember)

                                                   

                                                  I am sorry that you had to face multiple crashes while working with InDesign which in turn hampered your productivity. At the same time I request you that from next time please save the copy file (using save as copy operation) with some other name(or location) than the original file .

                                                   

                                                  -Aman

                                                  • 22. Re: InDesign will DELETE Your files! - warning!
                                                    rob day Adobe Community Professional & MVP

                                                    Thanks! Everyone of us is really concerned about the issues our customers face.

                                                    Any updates on my previous reply?

                                                    Aman, I can replicate the problem if I use Save A Copy and overwrite the file I'm trying to copy—with CC2014 & 2017. It crashes 2014.

                                                    I haven't been able to reproduce the problem when I use Save A Copy to save out a copy as a new file, which would be the typical usage.

                                                     

                                                    With CC2017 I get a fair amount of warning before the file is actually deleted.

                                                     

                                                    First this:

                                                    Screen Shot 2017-05-22 at 12.12.25 PM.png

                                                     

                                                    Then a write error:

                                                     

                                                    Screen Shot 2017-05-22 at 12.12.34 PM.png

                                                     

                                                    Then if I try to close the file I get asked to save, which I can't do:

                                                     

                                                    Screen Shot 2017-05-22 at 12.13.31 PM.png

                                                     

                                                    And the finally if I close or quit without saving the file is gone.

                                                    • 23. Re: InDesign will DELETE Your files! - warning!
                                                      amaarora Adobe Employee

                                                      Hi Rob,

                                                      Yes, exactly that is what I did to reproduce the crash, by "Saving a copy" with the same name as original file and in the same destination. I see InDesign crash in all versions right from CS6 to CC 2017.1

                                                       

                                                      Was not sure that OP was also doing the same or something different and if he got the warning messages.  I was confused by the lines...

                                                      paulwieczorek  wrote

                                                      This time I didn't change the string "*space* copy" to "_copy", just clicked "Save as copy..." and choosed CreativeCloud directory. It then deleted the main file.

                                                      -Aman

                                                      • 24. Re: InDesign will DELETE Your files! - warning!
                                                        rob day Adobe Community Professional & MVP

                                                        Yes, exactly that is what I did to reproduce the crash, by "Saving a copy" with the same name as original file and in the same destination.

                                                        Don't want to minimize the bug, but I can't see the purpose of overwriting the active document via Save A Copy—surely it would be better to simply Save.

                                                         

                                                        In CC2017 I'm not getting a crash—I could actually watch the active document disappear in the Finder when I ignored all of the warnings and closed. I also tried overwriting a file via Save A Copy that was open but not active and that save worked as expected.

                                                        • 25. Re: InDesign will DELETE Your files! - warning!
                                                          Laubender Adobe Community Professional & MVP

                                                          amaarora  wrote

                                                          … Was not sure that OP was also doing the same or something different and if he got the warning messages.  I was confused by the lines...

                                                          paulwieczorek   wrote

                                                          This time I didn't change the string "*space* copy" to "_copy", just clicked "Save as copy..." and choosed CreativeCloud directory. It then deleted the main file.

                                                          -Aman

                                                          Hi Aman,

                                                          I guess, that the active document was opened from the Creative Cloud directory.
                                                          Maybe the OP was not aware of this, because he saved copies of the document in various places?

                                                           

                                                          To Rob:
                                                          Let me recap what happened in your test with my own one.

                                                           

                                                          1. Started with a saved and open document.

                                                          No changes with the document that were not unsaved.

                                                           

                                                          Action:

                                                          Save A Copy

                                                          ( "Kopie speichern" with my German OSX )

                                                          SaveACopy-DocumentIsGone-0.png

                                                           

                                                          Clicked the document that was presented in the dialog showing the directory of my open document.
                                                          That click action will remove the substring " copy" ( " Kopie" in German ) from the new file name:

                                                           

                                                          SaveACopy-DocumentIsGone-0-1.png

                                                           

                                                          Consequently InDesign is issuing a clear warning message ( translated from my German InDesign ):


                                                          "Name-of-the-document" already exists. Do you like to replace the object?
                                                          A file or directory with the same name already exists inside of directory "Name-of-Directory".
                                                          Replacing will overwrite its contents.

                                                           

                                                          Cancel | Replace

                                                           

                                                           

                                                          SaveACopy-DocumentIsGone-1.png

                                                           

                                                          If I do Cancel at this point, nothing bad will happen.

                                                           

                                                          2. If I insist to do Replace the next info message is popping up:

                                                           

                                                          Copy of "Name-of-the-document" cannot be saved.
                                                          File "Name-of-the-document" is alread open ( Error code: 1).

                                                           

                                                          SaveACopy-DocumentIsGone-2.png

                                                           

                                                          Usually that should alert the user tremendously.
                                                          ( If the message is read. A simple Return on the keyboard will close this. )

                                                           

                                                           

                                                          3. Now. At this point in time the file of my original document does not exist anymore.

                                                           

                                                          I can show this by doing a right-click at the tab of my saved and still open document ( no star at its name in the tab is indcating that it is unsaved ) and trying the option "Show In Explorer" ( "Show in Finder" if you are on a Mac ).

                                                           

                                                          This option is grayed out:
                                                          ( "Im Finder anzeigen" on my German OSX )

                                                          SaveACopy-DocumentIsGone-3.png

                                                           

                                                          And I can proof this by trying the next step:

                                                           

                                                          4. Action

                                                          Save As

                                                          ( "Speichern unter" in German OSX ):

                                                           

                                                          The dialog is showing the *.idlk file, but not the original document anymore.
                                                          The original file of my document is gone.

                                                           

                                                          SaveACopy-DocumentIsGone-4.png

                                                           

                                                           

                                                          5. Would we be able to do actions like:
                                                          A. Save As?

                                                          B. Save A Copy
                                                          C. Export to IDML

                                                           

                                                          Absolutely.

                                                           

                                                          5. Action
                                                          Save A Copy

                                                           

                                                          SaveACopy-DocumentIsGone-5.png

                                                           

                                                          Save As

                                                          ( As shown above after saving a copy to a new directory )

                                                          SaveACopy-DocumentIsGone-6.png

                                                           

                                                          6. After doing that my context menu of the document tab will showing the option
                                                          "Show In Explorer" ( "Show in Finder" if you are on a Mac ) again.
                                                          ( "Im Finder anzeigen" )

                                                           

                                                          SaveACopy-DocumentIsGone-7.png

                                                           

                                                           

                                                          So the worst thing we can do after the message in step 2 is popping up:

                                                          Trying to close the document.


                                                          That would also remove the document that is temporarily stored in a temp directory of the User directory.
                                                          ( My assumption. )

                                                           

                                                          If you close the document without doing a Save As or Save A Copy the document is gone.
                                                          I did not try this. So I cannot tell, if there is any crash trying…

                                                           

                                                          Regards,
                                                          Uwe

                                                          • 26. Re: InDesign will DELETE Your files! - warning!
                                                            Laubender Adobe Community Professional & MVP

                                                            I said:

                                                             

                                                            Cancel | Replace

                                                             

                                                             

                                                            SaveACopy-DocumentIsGone-1.png

                                                             

                                                            If I do Cancel at this point, nothing bad will happen.

                                                             

                                                             

                                                            That's true.

                                                            But something happens in one of my tests, that I did not expect and currently cannot recreate.
                                                            Did not try Cancel in a preliminary test with the dialog above.

                                                             

                                                            The thing I cannot recreate now is:

                                                            After Cancel InDesign was throwing me back to the same dialog as before.
                                                            I expected that no dialog was shown after a Cancel.
                                                            In newer tests exactly that happens. And that's ok.

                                                             

                                                            But in only one of my tests instead showing the open docuemnt the Save As Copy dialog was shown again:

                                                             

                                                            SaveACopy-DocumentIsGone-0-1.png

                                                             

                                                            Not the dialog with the " Copy" in the file name. But the one where I truncated the file name to its original name.

                                                             

                                                            So to avoid going on I had to close this last dialog with its Cancel option of the presented two actions:

                                                            Cancel | Save.

                                                            Then the document was not removed.

                                                             

                                                            But as I already said: Currently I cannot recreate this situation.
                                                            Tested on a document I did as backup and copied to a new folder in the file system.

                                                             

                                                            Regards,
                                                            Uwe

                                                            • 27. Re: InDesign will DELETE Your files! - warning!
                                                              Laubender Adobe Community Professional & MVP

                                                              I said:

                                                              So the worst thing we can do after the message in step 2 is popping up:

                                                              Trying to close the document.


                                                              That would also remove the document that is temporarily stored in a temp directory of the User directory.
                                                              ( My assumption. )

                                                               

                                                              After testing a bit on—also by means of scripting—I'm not sure, if there is a document at all after step 2.

                                                              In a temp folder or anywhere in my file system. The context menu with the tab showing the name would perhaps show the "Open in Explorer" not grayed out and points to the temp folder.

                                                               

                                                              At this point I tried something with scripting:

                                                              Opened the ESTK and yes, the active InDesign document can be addressed as:

                                                               

                                                              var doc = app.documents[0];
                                                              

                                                               

                                                              doc.isValid;
                                                              

                                                               

                                                              would return: true.

                                                               

                                                              If I ask the open document after its full name—this action usually is showing the full path plus the name in the file system of an open document—I get back nothing else than the same folder where the now not existent document was original saved!

                                                               

                                                              Huh? Ok… ?!

                                                               

                                                              Let's try this little snippet on the open document after step 2 after the file was removed:

                                                               

                                                              var file = File(app.documents[0].fullName);
                                                              file.exists
                                                              

                                                               

                                                              returned: false

                                                               

                                                              That's hard…

                                                              So only a Save As or a Save A Copy in the UI can save this document.
                                                              Or perhaps a Save A Copy by scripting?

                                                               

                                                              var file = File(app.documents[0].fullName);
                                                              var saveACopyFile = File(file.parent +"/"+"COPY_"+file.name);
                                                              app.documents[0].saveACopy( saveACopyFile );
                                                              

                                                               

                                                              Puh. That worked…
                                                              FWIW: It modified the active document.

                                                              To avoid a crash I could close the active document without saving.

                                                               

                                                              But trying to do a Save of the modified active document will provoke this cascade of messages and finally is crashing InDesign:

                                                               

                                                              Message 1 translated by me from German:

                                                              "Network connection for file "Name-of-InDesign-document" is disconnected, or the file was changed by a different process."

                                                               

                                                              ( Note the little * in the tab showing the document's file name that indicates that it is modified. )

                                                               

                                                              AfterModifyDoc-Message-1.png

                                                               

                                                              Message 2 translated by me from German:

                                                              "Error: Adobe InDesign will qut. A severe error was detected. Startup InDesign again to recreate your InDesign documents, that were not saved."

                                                               

                                                              AfterModifyDoc-Message-2.png

                                                               

                                                              However, exactly that—recreating the not saved document—is not possible anymore after restarting InDesign:

                                                               

                                                              AfterRestartOfInDesign-Message-1.png

                                                               

                                                              Message 3 translated by me from German:

                                                              "Name-of-InDesign-document" could not be found. Do you like to postpone recreation of the document to a later point in time?"

                                                               

                                                              It's a bit absurd that the activated Yes ( "Ja") option is suggesting that you could recreate the document later.
                                                              The document is gone. Period.

                                                               

                                                              And I also had to trash my preferences and removing the idlk file after restart to work on without issues. One of them was saving an open document and after the Save As Dialog came up all options on that dialog were grayed out and did not work. Including the Cancel button.

                                                               

                                                              Regards,
                                                              Uwe

                                                              • 28. Re: InDesign will DELETE Your files! - warning!
                                                                Laubender Adobe Community Professional & MVP

                                                                Here the beginning of the crash report with one of my attempts from the ESTK to do a Save As that failed:

                                                                 

                                                                …
                                                                OS Version: Mac OS X 10.10.5 (14F1912)
                                                                Report Version: 11
                                                                Anonymous UUID: 22886DD2-255E-A723-9515-9013682D99C9
                                                                
                                                                Sleep/Wake UUID: B8B54F34-291F-4A34-AB01-96907ECFA2D6
                                                                
                                                                Time Awake Since Boot: 2000000 seconds
                                                                Time Since Wake: 13000 seconds
                                                                
                                                                Crashed Thread: 0 Dispatch queue: com.apple.main-thread
                                                                
                                                                Exception Type: EXC_CRASH (SIGSEGV)
                                                                Exception Codes: 0x0000000000000000, 0x0000000000000000
                                                                
                                                                Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
                                                                0 libsystem_kernel.dylib 0x00007fff84073c82 __kill + 10
                                                                1 DataBaseLib.dylib 0x000000010e417227 SUIDS::HandleLostNetConnect(IDFile const&, unsigned long, PMString const&, PrivateFileUtils::FileLocType) + 103
                                                                2 DataBaseLib.dylib 0x000000010e4001df DBUtils::GetTotalCurrentNetworkCacheSize() + 52655
                                                                3 com.adobe.InDesign.Document Framework 0x00000001176f195c 0x1176e8000 + 39260
                                                                4 com.adobe.InDesign.Document Actions 0x000000011ee114a1 0x11ee0c000 + 21665
                                                                5 PublicLib.dylib 0x000000010aac6561 Command::DoImmediate(short) + 65
                                                                6 com.adobe.InDesign.Utilities 0x0000000115c5860a 0x115c57000 + 5642
                                                                7 com.adobe.InDesign.AppFramework 0x00000001145a594d 0x114598000 + 55629
                                                                8 PublicLib.dylib 0x000000010aac569e CmdUtils::ProcessCommand(ICommand*) + 62
                                                                9 PublicLib.dylib 0x000000010aae3040 CDocFileHandler::SaveAs(UIDRef const&, IDFile const*, K2::UIFlags, unsigned char, IDType<FileTypeInfoID_tag>) + 224
                                                                10 com.adobe.InDesign.Document UI 0x000000010f95f989 0x10f95c000 + 14729
                                                                11 com.adobe.InDesign.Document Framework 0x00000001177cd0d7 0x1176e8000 + 938199
                                                                12 com.adobe.InDesign.Document Framework 0x00000001177c96d5 0x1176e8000 + 923349
                                                                13 PublicLib.dylib 0x000000010abc8dc0 CScriptProvider::HandleMethodOnObjects(IDType<ScriptID_tag>, IScriptRequestData*, adobe::version_1::vector<InterfacePtr<IScript>, adobe::version_1::capture_allocator<InterfacePtr<IScript> > > const&) + 432
                                                                14 com.adobe.InDesign.Scripting 0x000000011cf1ff7c 0x11cef4000 + 180092
                                                                15 com.adobe.InDesign.Scripting 0x000000011cf1cd89 0x11cef4000 + 167305
                                                                16 com.adobe.InDesign.Scripting 0x000000011cf1d420 0x11cef4000 + 168992
                                                                17 com.adobe.InDesign.Support for JavaScript 0x000000011ca009cc 0x11c9f6000 + 43468
                                                                18 com.adobe.AdobeExtendScript 0x0000000116e5cede ScScript::ValidateData::test_3() + 27438
                                                                19 com.adobe.AdobeExtendScript 0x0000000116dee978 ScScript::FileDisp::createFile(ScCore::Variant&, ScCore::String const&) + 22904
                                                                20 com.adobe.AdobeExtendScript 0x0000000116df6da2 ScScript::FileDisp::createFile(ScCore::Variant&, ScCore::String const&) + 56738
                                                                21 com.adobe.AdobeExtendScript 0x0000000116df0f72 ScScript::FileDisp::createFile(ScCore::Variant&, ScCore::String const&) + 32626
                                                                22 com.adobe.AdobeExtendScript 0x0000000116e1dc75 ScScript::ScopeNode::dump(ScScript::Engine&, int) + 63893
                                                                23 com.adobe.AdobeExtendScript 0x0000000116e08b9b ScScript::FileDisp::createFile(ScCore::Variant&, ScCore::String const&) + 129947
                                                                24 com.adobe.AdobeExtendScript 0x0000000116e40ae4 ScScript::InitTerm::atExit(void (*)()) + 51940
                                                                25 com.adobe.AdobeExtendScript 0x0000000116e42d7d ScScript::InitTerm::atExit(void (*)()) + 60797
                                                                26 com.adobe.AdobeExtendScript 0x0000000116e42ae0 ScScript::InitTerm::atExit(void (*)()) + 60128
                                                                27 com.adobe.AdobeExtendScript 0x0000000116e2497c ScScript::DebugAPI::executeXML(ScCore::XML const&, ScCore::Error&) + 3340
                                                                28 com.adobe.InDesign.Support for JavaScript 0x000000011ca4128f 0x11c9f6000 + 307855
                                                                29 com.adobe.InDesign.Support for JavaScript 0x000000011ca3da1b 0x11c9f6000 + 293403
                                                                30 com.adobe.InDesign.Support for JavaScript 0x000000011ca2abd0 0x11c9f6000 + 216016
                                                                31 com.adobe.InDesign.Support for JavaScript 0x000000011ca26f54 0x11c9f6000 + 200532
                                                                32 com.adobe.InDesign.Support for JavaScript 0x000000011ca1d9b2 0x11c9f6000 + 162226
                                                                33 com.adobe.InDesign.AppFramework 0x0000000114605ab1 0x114598000 + 449201
                                                                34 com.adobe.InDesign.AppFramework 0x00000001146053e1 0x114598000 + 447457
                                                                35 com.adobe.InDesign.Application UI 0x000000011627b9f8 0x1160ed000 + 1632760
                                                                36 com.apple.AppKit 0x00007fff8f9edb68 -[NSApplication run] + 711
                                                                37 com.adobe.exo.framework 0x000000010c215a38 exo::app::OS_AppBase::RunEventLoop() + 56
                                                                38 com.adobe.InDesign.AppFramework 0x00000001146f2423 0x114598000 + 1418275
                                                                39 com.adobe.InDesign.AppFramework 0x00000001146f107a 0x114598000 + 1413242
                                                                40 com.adobe.InDesign 0x00000001094a5961 main + 513
                                                                41 libdyld.dylib 0x00007fff840055c9 start + 1
                                                                …
                                                                

                                                                 

                                                                Regards,
                                                                Uwe