4 Replies Latest reply on May 10, 2017 8:15 AM by m_vargas

    Flash Player - Installer is damaged - Mac OS 10.11.6

    dianan777392 Level 1

      Hello!

       

      We have been trying for quite some time to install the updated version of Adobe Flash Player to access several important work and personal related pages. When we download the installer, it says that it is damaged, cannot be opened, and asks us to eject the disk image. We called Apple Support and they had us install an earlier version that was for El Capitan, the name of the operating system we are running, but that also was damaged. So we attempted to follow the troubleshooting steps on your website but weren't able to uninstall it because the uninstaller also comes up damaged. We have tried clearing the downloads folder, doing pretty much everything we can think of and the self-support tells us to do. How do we fix this?

       

      Thanks!