1 person found this helpful
reset your preferences by removing
C:\Users\<username>\AppData\Local\Adobe\Animate CC 2017\ and
/Users/<username>/Library/Application Support/Adobe/Animate CC 2017/ and
That fixed it. Thanks!
This helped me fix the lag issue with Animate CC 2018 on my Mac running High Sierra. Thank you so much!!
i still can find prefrences can u pls help?
message 1 contains the preference locations though there are obvious changes you'll need to apply depending on your username and animate version.
so the file is called "Preferences"?
no. it would be the folder in those locations.
if in doubt (and you should always be cautious and doubt), rename instead of delete.
I got as far as <User Name>. There is no library folder in my User folder. Anything else?
On Mac you can use ~ as a shortcut to get to your User folder. The Library folder in there is hidden, but you don't need to stop at that point, you can go straight for the folder you want.
In Finder, choose the Go menu, and Go to Folder... Copy and paste in this text into the dialog you're shown:
~/Library/Application Support/Adobe/Animate CC 2017/
That's if you're using Animate CC 2017, if you're on 2018 it would be:
~/Library/Application Support/Adobe/Animate CC 2018/
The other folder kglad mentioned can be got to in the same way, with this path:
Deleting the "Animate CC 2017" folder from the first link, and the "2017" folder from the second link, will mean that Animate start up again as if it's the first time you've used it. You will for example have to do a Sync to get your settings back from Creative Cloud.
Thanks for the reply. I followed all the steps, but to no avail. I'm wondering if it has something to do with my older mac or my older Wacom tablet. Think you could take a look?
My mac is a mid 2010 Mac Pro on High Sierra v.10.13.3
Processor: 2x2.66 GHz 6-Core Intel Xeon
Memory: 12 GB 1333 MHz DDR3
Graphic Card: ATI Radeon HD 5870 1GB
My Tablet is an Intuos 3 with the most recent drivers installed.
If there's anything else you can suggest, I'd appreciate it. This CC lag is a maddening bottleneck.