4 Replies Latest reply on May 7, 2017 1:32 AM by kopikia

    Photoshop hangs when opening a video

    kopikia

      Hi, has anybody faced this issue of not being able to open a mp4 video in photoshop? It seems to be progressing all the way right up to the end where it says reading video format and shows the progress wheel, but nothing happens.

      I have been able to read mp4s as soon as 2 days ago, no issues, but suddenly today this happens.

      I can open the video file using media player, and there's no issue either.

       

      Where is the first place I should look/ or first thing I could do to try to troubleshoot this?

       

      Thanks!

        • 1. Re: Photoshop hangs when opening a video
          Trevor.Dennis Adobe Community Professional (Moderator)

          Does the file play OK in Media Player or VLC?

           

          Have you tried opening one of the older MP4 files that you know used to load OK? 

          If that doesn't work either, reset Preferences.

          If the old file loads then run the problem file through Handbrake.  No need to convert.  Just go from MP4 to MP4.

           

          https://handbrake.fr/

           

          BTW  Video professionals all over the world use Handbrake.  It's a little bit of magic that reduces file size with no discernible impact on quality.

          • 2. Re: Photoshop hangs when opening a video
            kopikia Level 1

            Yes, it plays fine in Media Player.

            I just tried following and all don't work:

            -      opening the older mp4 file

            -      reset preferences

            -      run file through handbrake

             

            Thanks for trying anyway, but any other suggestions?

            • 3. Re: Photoshop hangs when opening a video
              Trevor.Dennis Adobe Community Professional (Moderator)

              kopikia  wrote

               

              Yes, it plays fine in Media Player.

              I just tried following and all don't work:

              -      opening the older mp4 file

              And did it load OK? 

               

              You realise that the steps I gave you were conditional?  If an MP4 file that previously loaded and played in the timeline now doesn't, then you know Photoshop is broken.  There's no point in running the newer file through Handbrake, because you have just discovered that Photoshop is broken.  Right?

               

              Resetting Preferences was worth a try, but if that made no difference, then time to get serious, and reinstall Photoshop.  That will reload all the video CODECs again, and if the file plays OK in Media Player, I would expect it to then load and play in Photoshop.

               

              Good luck.

              • 4. Re: Photoshop hangs when opening a video
                kopikia Level 1

                Yes, that was the next step I was going to try - uninstalling and reinstalling Photoshop.

                It works now.

                 

                Thanks!