23 Replies Latest reply on Jun 22, 2017 11:19 PM by Nikos. K.

    Photoshop CC 2017 is so slow and system crashed.

    hack3rcon Level 1

      Hello.

      I use Adobe Photoshop CC 2017 on Windows 7 64 bit. My system has 8 GB of memory and my CPU is Intel core i7 but when I open some photos for edit then my system become so slow and crashed. How can I troubleshooting it? What is my system problem?

       

      Thank you.

        • 1. Re: Photoshop CC 2017 is so slow and system crashed.
          JJMack Most Valuable Participant

          Use windows features  to see what resources are being use. See if Photoshop seem to hang processing your preferences reading the info being displayed in Photoshop's start up graphic as messages. Review your Photoshop system Info. Make sure you system is up to date and you device drivers are up to date That the Photoshop updates are installed. Search the forums to see if other have you problem. 

           

          Supply pertinent information for quicker answers

          • The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
          • Adobe product and version number
          • Operating system and version number
          • The full text of any error message(s)
          • What you were doing when the problem occurred
          • Screenshots of the problem
          • Computer hardware, such as CPU; GPU; amount of RAM; etc.
          • 2. Re: Photoshop CC 2017 is so slow and system crashed.
            JJMack Most Valuable Participant

            If it crashes post the crash report details.

            CC 2015 crash.jpg

            • 3. Re: Photoshop CC 2017 is so slow and system crashed.
              hack3rcon Level 1

              system information are:

              cpz-1.png

              cpz-2.png

              cpz-3.png

               

              photoshop-info.png

              • 4. Re: Photoshop CC 2017 is so slow and system crashed.
                JJMack Most Valuable Participant

                You only posted a little bit of your Photoshop System info.  Even that much shows you missing the two CC 2017 updates post the rest so we can see if rest shows any other problems.

                • 5. Re: Photoshop CC 2017 is so slow and system crashed.
                  hack3rcon Level 1

                  Can you show me the update link for download?

                  • 6. Re: Photoshop CC 2017 is so slow and system crashed.
                    JJMack Most Valuable Participant

                    The Creative Cloud Desktop Application should be used to install the updates.

                    • 7. Re: Photoshop CC 2017 is so slow and system crashed.
                      hack3rcon Level 1

                      No update like others? It is so bad.

                      • 8. Re: Photoshop CC 2017 is so slow and system crashed.
                        JJMack Most Valuable Participant

                        hack3rcon  wrote

                         

                        No update like others? It is so bad.

                        I do not know what you are writing here?  All Creative Cloud Applications are normally Installed and Updated by the Creative Cloud Desktop Application running on you machine.  That Adobe application downloads the software from Adobe's servers and installs the software one you machine.   That includes updates.

                         

                         

                        If you machine is not connected to the web  you should use this link Download Creative Cloud apps

                         

                        Adobe seems to have covered all bases. Is that so bad?

                        • 9. Re: Photoshop CC 2017 is so slow and system crashed.
                          hack3rcon Level 1

                          Yes, Machine not connected to the internet.

                          • 10. Re: Photoshop CC 2017 is so slow and system crashed.
                            JJMack Most Valuable Participant

                            Use the offline installers then.  To Activate I think you may need to briefly connect to the web. I do not know if offline activation is possible check Adobe.com site to see if it is possible..

                             

                            I just checked offline activation is not possible. You should not subscribe if you can not activate Adobe products.

                             

                            Activation and deactivation troubleshooting

                            Need to activate offline?

                            Creative Cloud, Acrobat DC, and subscription memberships require online activation. See Sign in and sign out to activate Creative Cloud apps.

                            • 11. Re: Photoshop CC 2017 is so slow and system crashed.
                              hack3rcon Level 1

                              Other information are:

                              Adobe Photoshop Version: 2017.0.0 20161012.r.53 2016/10/12:23:00:00 CL 1094006  x64

                              Number of Launches: 158

                              Version: 7 SP1

                              System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

                              Physical processor count: 4

                              Logical processor count: 8

                              Processor speed: 3392 MHz

                              Built-in memory: 8071 MB

                              Free memory: 2 MB

                              Memory available to Photoshop: 6983 MB

                              Memory used by Photoshop: 50 %

                              Alias Layers: ^0

                              Modifier Palette: Disabled.

                              3D Multitone Printing: Disabled.

                              Highbeam: Disabled.

                              Image tile size: 1024K

                              Image cache levels: 4

                              Font Preview: Medium

                              TextComposer: Latin

                              Display: 1

                              Display Bounds: top=0, left=0, bottom=900, right=1600

                              OpenGL Drawing: Enabled.

                              OpenGL Allow Old GPUs: Not Detected.

                              OpenGL Drawing Mode: Advanced

                              OpenGL Allow Normal Mode: True.

                              OpenGL Allow Advanced Mode: True.

                              AIFCoreInitialized=1

                              AIFOGLInitialized=1

                              OGLContextCreated=1

                              NumGLGPUs=1

                              NumCLGPUs=1

                              NumNativeGPUs=0

                              glgpu[0].GLVersion="4.1"

                              glgpu[0].IsIntegratedGLGPU=0

                              glgpu[0].GLMemoryMB=2048

                              glgpu[0].GLName="NVIDIA GeForce GT 630"

                              glgpu[0].GLVendor="NVIDIA Corporation"

                              glgpu[0].GLVendorID=4318

                              glgpu[0].GLDriverVersion="21.21.13.7595"

                              glgpu[0].GLRectTextureSize=16384

                              glgpu[0].GLRenderer="GeForce GT 630/PCIe/SSE2"

                              glgpu[0].GLRendererID=3840

                              glgpu[0].HasGLNPOTSupport=1

                              glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um"

                              glgpu[0].GLDriverDate="20161116000000.000000-000"

                              glgpu[0].CanCompileProgramGLSL=1

                              glgpu[0].GLFrameBufferOK=1

                              glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

                              glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[6553 6]

                              glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

                              glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

                              glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

                              glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

                              glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

                              glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

                              glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

                              glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

                              glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

                              glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

                              glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

                              glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

                              glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

                              glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

                              glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

                              glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

                              glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

                              glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

                              glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

                              clgpu[0].CLPlatformVersion="1.2"

                              clgpu[0].CLDeviceVersion="1.1 CUDA"

                              clgpu[0].IsIntegratedCLGPU=0

                              clgpu[0].CLMemoryMB=2048

                              clgpu[0].CLName="GeForce GT 630"

                              clgpu[0].CLVendor="NVIDIA Corporation"

                              clgpu[0].CLVendorID=4318

                              clgpu[0].CLDriverVersion="375.95"

                              clgpu[0].CLBandwidth=2.17413e+10

                              clgpu[0].CLCompute=76.8914

                              License Type: Perpetual

                              Serial number: 91198212810245535488

                              GUIDBucket:

                                bucket: undefined

                                test: undefined

                              Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

                              Temporary file path: C:\Users\M1776~1.ALA\AppData\Local\Temp\

                              Photoshop scratch has async I/O enabled

                              Scratch volume(s):

                                Startup, 831.5G, 556.7G free

                              Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\

                              Primary Plug-ins folder: not set

                               

                               

                              Installed components:

                                 A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                                 ACE.dll   ACE 2016/09/17-17:22:04   79.577309   79.577309

                                 AdbePM.dll   PatchMatch 2016/05/17:03:10:18   1.573920   1.573920

                                 AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

                                 AdobeOwl.dll   Adobe Owl   5.2.11  

                                 AdobePDFL.dll   PDFL 2016/08/10-16:53:20   79.195992   79.195992

                                 AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263  

                                 AdobeSVGAGM.dll   AdobeSVGAGM   79.577309   79.577309

                                 AdobeXMP.dll   Adobe XMP Core 2016/09/14-01:09:01   79.159824   79.159824

                                 AdobeXMPFiles.dll   Adobe XMP Files 2016/09/14-01:09:01   79.159824   79.159824

                                 AdobeXMPScript.dll   Adobe XMP Script 2016/09/14-01:09:01   79.159824   79.159824

                                 adobe_caps.dll   Adobe CAPS   10,0,0,6  

                                 AGM.dll   AGM 2016/09/17-17:22:04   79.577309   79.577309

                                 ahclient.dll    AdobeHelp Dynamic Link Library   2.0.0.2  

                                 AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

                                 amtlib.dll   AMTLib (64 Bit)   10.0.0.47 BuildVersion: 10.0; BuildDate: Thu Sep 1 2016 5:16:17)   1.000000

                                 ARE.dll   ARE 2016/09/17-17:22:04   79.577309   79.577309

                                 AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

                                 AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

                                 Bib.dll   BIB 2016/09/17-17:22:04   79.577309   79.577309

                                 BIBUtils.dll   BIBUtils 2016/09/17-17:22:04   79.577309   79.577309

                                 boost_date_time.dll   photoshopdva   10.0.0  

                                 boost_signals.dll   photoshopdva   10.0.0  

                                 boost_system.dll   photoshopdva   10.0.0  

                                 boost_threads.dll   photoshopdva   10.0.0  

                                 cg.dll   NVIDIA Cg Runtime   3.0.00007  

                                 cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                                 CIT.dll   Adobe CIT   2.1.0.1   2.1.0.1

                                 CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

                                 CoolType.dll   CoolType 2016/09/17-17:22:04   79.577309   79.577309

                                 dnssd.dll   Bonjour   3,0,0,2  

                                 dvaaudiodevice.dll   photoshopdva   10.0.0  

                                 dvacore.dll   photoshopdva   10.0.0  

                                 dvamarshal.dll   photoshopdva   10.0.0  

                                 dvamediatypes.dll   photoshopdva   10.0.0  

                                 dvametadata.dll   photoshopdva   10.0.0  

                                 dvametadataapi.dll   photoshopdva   10.0.0  

                                 dvametadataui.dll   photoshopdva   10.0.0  

                                 dvaplayer.dll   photoshopdva   10.0.0  

                                 dvatransport.dll   photoshopdva   10.0.0  

                                 dvaui.dll   photoshopdva   10.0.0  

                                 dvaunittesting.dll   photoshopdva   10.0.0  

                                 dynamiclink.dll   photoshopdva   10.0.0  

                                 ExtendScript.dll   ExtendScript 2016/01/26-16:09:33   80.1060872   80.1060872

                                 icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

                                 icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

                                 icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

                                 igestep30.dll   IGES Reader   9.3.0.113  

                                 imslib.dll   IMSLib DLL   10.0.0.1  

                                 JP2KLib.dll   JP2KLib 2016/05/26-01:08:58   79.262945   79.262945

                                 libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                                 libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

                                 libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                                 LogSession.dll   LogSession   7.4.1.60.45263  

                                 mediacoreif.dll   photoshopdva   10.0.0  

                                 MPS.dll   MPS 2016/09/14-15:20:26   79.577269   79.577269

                                 pdfsettings.dll   Adobe PDFSettings   1.04  

                                 Photoshop.dll   Adobe Photoshop CC 2017   18.0.0  

                                 Plugin.dll   Adobe Photoshop CC 2017   18.0.0  

                                 PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0  

                                 PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.67  

                                 PSArt.dll   Adobe Photoshop CC 2017   18.0.0  

                                 PSViews.dll   Adobe Photoshop CC 2017   18.0.0  

                                 SCCore.dll   ScCore 2016/01/26-16:09:33   80.1060872   80.1060872

                                 SVGRE.dll   SVGRE   79.577309   79.577309

                                 svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  

                                 tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

                                 tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  

                                 TfFontMgr.dll   FontMgr   9.3.0.113  

                                 TfKernel.dll   Kernel   9.3.0.113  

                                 TFKGEOM.dll   Kernel Geom   9.3.0.113  

                                 TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                                 updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

                                 VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

                                 VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

                                 WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

                                 wu3d.dll   U3D Writer   9.3.0.113  

                               

                               

                               

                               

                              Required plug-ins:

                               

                               

                                 3D Studio 18.0.0 (2017.0.0 x001 x003) - from the file “U3D”

                                 Accented Edges 18.0.0 - from the file “Filter Gallery”

                                 Adaptive Wide Angle 18.0.0 - from the file “Adaptive Wide Angle”

                                 Angled Strokes 18.0.0 - from the file “Filter Gallery”

                                 Average 18.0.0 (2017.0.0 x001 x003) - from the file “Average”

                                 Bas Relief 18.0.0 - from the file “Filter Gallery”

                                 BMP 18.0.0 - from the file “Standard MultiPlugin”

                                 Camera Raw 8.0 - from the file “Camera Raw”

                                 Camera Raw Filter 8.0 - from the file “Camera Raw”

                                 Chalk && Charcoal 18.0.0 - from the file “Filter Gallery”

                                 Charcoal 18.0.0 - from the file “Filter Gallery”

                                 Chrome 18.0.0 - from the file “Filter Gallery”

                                 Cineon 18.0.0 (2017.0.0 x001 x003) - from the file “Cineon”

                                 Clouds 18.0.0 (2017.0.0 x001 x003) - from the file “Clouds”

                                 Collada 18.0.0 (2017.0.0 x001 x003) - from the file “U3D”

                                 Color Halftone 18.0.0 - from the file “Standard MultiPlugin”

                                 Colored Pencil 18.0.0 - from the file “Filter Gallery”

                                 CompuServe GIF 18.0.0 - from the file “Standard MultiPlugin”

                                 Conté Crayon 18.0.0 - from the file “Filter Gallery”

                                 Craquelure 18.0.0 - from the file “Filter Gallery”

                                 Crop and Straighten Photos 18.0.0 (2017.0.0 x001 x003) - from the file “CropPhotosAuto”

                                 Crop and Straighten Photos Filter 18.0.0 - from the file “Standard MultiPlugin”

                                 Crosshatch 18.0.0 - from the file “Filter Gallery”

                                 Crystallize 18.0.0 - from the file “Standard MultiPlugin”

                                 Cutout 18.0.0 - from the file “Filter Gallery”

                                 Dark Strokes 18.0.0 - from the file “Filter Gallery”

                                 De-Interlace 18.0.0 - from the file “Standard MultiPlugin”

                                 Dicom 18.0.0 - from the file “Dicom”

                                 Difference Clouds 18.0.0 (2017.0.0 x001 x003) - from the file “Clouds”

                                 Diffuse Glow 18.0.0 - from the file “Filter Gallery”

                                 Displace 18.0.0 - from the file “Standard MultiPlugin”

                                 Dry Brush 18.0.0 - from the file “Filter Gallery”

                                 Eazel Acquire 18.0.0 (2017.0.0 x001 x003) - from the file “EazelAcquire”

                                 Entropy 18.0.0 (2017.0.0 x001 x003) - from the file “statistics”

                                 Export Color Lookup Tables NO VERSION - from the file “Export3DLUT”

                                 Extrude 18.0.0 - from the file “Standard MultiPlugin”

                                 FastCore Routines 18.0.0 (2017.0.0 x001 x003) - from the file “FastCore”

                                 Fibers 18.0.0 - from the file “Standard MultiPlugin”

                                 Film Grain 18.0.0 - from the file “Filter Gallery”

                                 Filter Gallery 18.0.0 - from the file “Filter Gallery”

                                 Flash 3D 18.0.0 (2017.0.0 x001 x003) - from the file “U3D”

                                 Fresco 18.0.0 - from the file “Filter Gallery”

                                 Glass 18.0.0 - from the file “Filter Gallery”

                                 Glowing Edges 18.0.0 - from the file “Filter Gallery”

                                 Google Earth 4 18.0.0 (2017.0.0 x001 x003) - from the file “U3D”

                                 Grain 18.0.0 - from the file “Filter Gallery”

                                 Graphic Pen 18.0.0 - from the file “Filter Gallery”

                                 Halftone Pattern 18.0.0 - from the file “Filter Gallery”

                                 HDRMergeUI 18.0.0 - from the file “HDRMergeUI”

                                 HSB/HSL 18.0.0 - from the file “Standard MultiPlugin”

                                 IFF Format 18.0.0 - from the file “Standard MultiPlugin”

                                 IGES 18.0.0 (2017.0.0 x001 x003) - from the file “U3D”

                                 Ink Outlines 18.0.0 - from the file “Filter Gallery”

                                 JPEG 2000 18.0.0 - from the file “JPEG2000”

                                 Kurtosis 18.0.0 (2017.0.0 x001 x003) - from the file “statistics”

                                 Lens Blur 18.0.0 - from the file “Lens Blur”

                                 Lens Correction 18.0.0 - from the file “Lens Correction”

                                 Lens Flare 18.0.0 - from the file “Standard MultiPlugin”

                                 Liquify 18.0.0 - from the file “Liquify”

                                 Matlab Operation 18.0.0 (2017.0.0 x001 x003) - from the file “ChannelPort”

                                 Maximum 18.0.0 (2017.0.0 x001 x003) - from the file “statistics”

                                 Mean 18.0.0 (2017.0.0 x001 x003) - from the file “statistics”

                                 Measurement Core 18.0.0 (2017.0.0 x001 x003) - from the file “MeasurementCore.8me”

                                 Median 18.0.0 (2017.0.0 x001 x003) - from the file “statistics”

                                 Mezzotint 18.0.0 - from the file “Standard MultiPlugin”

                                 Minimum 18.0.0 (2017.0.0 x001 x003) - from the file “statistics”

                                 MMXCore Routines 18.0.0 (2017.0.0 x001 x003) - from the file “MMXCore”

                                 Mosaic Tiles 18.0.0 - from the file “Filter Gallery”

                                 Multiprocessor Support 18.0.0 (2017.0.0 x001 x003) - from the file “MultiProcessor Support”

                                 Neon Glow 18.0.0 - from the file “Filter Gallery”

                                 Note Paper 18.0.0 - from the file “Filter Gallery”

                                 NTSC Colors 18.0.0 (2017.0.0 x001 x003) - from the file “NTSC Colors”

                                 Ocean Ripple 18.0.0 - from the file “Filter Gallery”

                                 OpenEXR 18.0.0 - from the file “Standard MultiPlugin”

                                 Paint Daubs 18.0.0 - from the file “Filter Gallery”

                                 Palette Knife 18.0.0 - from the file “Filter Gallery”

                                 Patchwork 18.0.0 - from the file “Filter Gallery”

                                 Paths to Illustrator 18.0.0 - from the file “Standard MultiPlugin”

                                 PCX 18.0.0 (2017.0.0 x001 x003) - from the file “PCX”

                                 Photocopy 18.0.0 - from the file “Filter Gallery”

                                 Photoshop 3D Engine 18.0.0 (2017.0.0 x001 x003) - from the file “Photoshop3DEngine”

                                 Photoshop Touch 14.0 - from the file “PSDX”

                                 Picture Package Filter 18.0.0 (2017.0.0 x001 x003) - from the file “ChannelPort”

                                 Pinch 18.0.0 - from the file “Standard MultiPlugin”

                                 Pixar 18.0.0 (2017.0.0 x001 x003) - from the file “Pixar”

                                 Plaster 18.0.0 - from the file “Filter Gallery”

                                 Plastic Wrap 18.0.0 - from the file “Filter Gallery”

                                 PLY 18.0.0 (2017.0.0 x001 x003) - from the file “U3D”

                                 PNG 18.0.0 - from the file “Standard MultiPlugin”

                                 Pointillize 18.0.0 - from the file “Standard MultiPlugin”

                                 Polar Coordinates 18.0.0 - from the file “Standard MultiPlugin”

                                 Portable Bit Map 18.0.0 (2017.0.0 x001 x003) - from the file “PBM”

                                 Poster Edges 18.0.0 - from the file “Filter Gallery”

                                 PRC 18.0.0 (2017.0.0 x001 x003) - from the file “U3D”

                                 Radial Blur 18.0.0 - from the file “Standard MultiPlugin”

                                 Radiance 18.0.0 (2017.0.0 x001 x003) - from the file “Radiance”

                                 Range 18.0.0 (2017.0.0 x001 x003) - from the file “statistics”

                                 Render Color Lookup Grid NO VERSION - from the file “Export3DLUT”

                                 Reticulation 18.0.0 - from the file “Filter Gallery”

                                 Ripple 18.0.0 - from the file “Standard MultiPlugin”

                                 Rough Pastels 18.0.0 - from the file “Filter Gallery”

                                 Save for Web 18.0.0 - from the file “Save for Web”

                                 ScriptingSupport 18.0.0 - from the file “ScriptingSupport”

                                 Shake Reduction 18.0.0 - from the file “Shake Reduction”

                                 Shear 18.0.0 - from the file “Standard MultiPlugin”

                                 Skewness 18.0.0 (2017.0.0 x001 x003) - from the file “statistics”

                                 Smart Blur 18.0.0 - from the file “Standard MultiPlugin”

                                 Smudge Stick 18.0.0 - from the file “Filter Gallery”

                                 Solarize 18.0.0 (2017.0.0 x001 x003) - from the file “Solarize”

                                 Spaces 18.0.0 - from the file “Spaces”

                                 Spatter 18.0.0 - from the file “Filter Gallery”

                                 Spherize 18.0.0 - from the file “Standard MultiPlugin”

                                 Sponge 18.0.0 - from the file “Filter Gallery”

                                 Sprayed Strokes 18.0.0 - from the file “Filter Gallery”

                                 Stained Glass 18.0.0 - from the file “Filter Gallery”

                                 Stamp 18.0.0 - from the file “Filter Gallery”

                                 Standard Deviation 18.0.0 (2017.0.0 x001 x003) - from the file “statistics”

                                 STL 18.0.0 (2017.0.0 x001 x003) - from the file “U3D”

                                 Sumi-e 18.0.0 - from the file “Filter Gallery”

                                 Summation 18.0.0 (2017.0.0 x001 x003) - from the file “statistics”

                                 Targa 18.0.0 - from the file “Standard MultiPlugin”

                                 Texturizer 18.0.0 - from the file “Filter Gallery”

                                 Tiles 18.0.0 - from the file “Standard MultiPlugin”

                                 Torn Edges 18.0.0 - from the file “Filter Gallery”

                                 Twirl 18.0.0 - from the file “Standard MultiPlugin”

                                 U3D 18.0.0 (2017.0.0 x001 x003) - from the file “U3D”

                                 Underpainting 18.0.0 - from the file “Filter Gallery”

                                 Vanishing Point 18.0.0 - from the file “VanishingPoint”

                                 Variance 18.0.0 (2017.0.0 x001 x003) - from the file “statistics”

                                 Virtual Reality Modeling Language | VRML 18.0.0 (2017.0.0 x001 x003) - from the file “U3D”

                                 Water Paper 18.0.0 - from the file “Filter Gallery”

                                 Watercolor 18.0.0 - from the file “Filter Gallery”

                                 Wave 18.0.0 - from the file “Standard MultiPlugin”

                                 Wavefront|OBJ 18.0.0 (2017.0.0 x001 x003) - from the file “U3D”

                                 WIA Support 18.0.0 (2017.0.0 x001 x003) - from the file “WIASupport”

                                 Wind 18.0.0 - from the file “Standard MultiPlugin”

                                 Wireless Bitmap 18.0.0 (2017.0.0 x001 x003) - from the file “WBMP”

                                 ZigZag 18.0.0 - from the file “Standard MultiPlugin”

                               

                               

                              Optional and third party plug-ins: NONE

                               

                               

                               

                               

                              Duplicate and Disabled plug-ins: NONE

                               

                               

                               

                               

                              Plug-ins that failed to load: NONE

                               

                               

                              Extensions:

                               

                               

                                 com.adobe.inapp.purchase  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”

                                 Recent Files  1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\index.html”

                                 Libraries  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”

                                 New Document  1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\fnft.html”

                                 Start  1.4.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.ccx.start\index.html”

                                 com.adobe.experimentation.extension  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”

                                 Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

                                 Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

                                 Device Preview  1.3.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”

                                 Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

                                 com.adobe.preview.loader  1.3.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

                               

                               

                              Installed TWAIN devices: NONE

                              • 13. Re: Photoshop CC 2017 is so slow and system crashed.
                                JJMack Most Valuable Participant

                                I have not download the offline installers since CC2015.  When I did back the the update was downloadable I do not know about CC 2017 there have been two updates you do not have and CC 2017 has bugs like other Photoshop versions.

                                • 14. Re: Photoshop CC 2017 is so slow and system crashed.
                                  jbm007 Adobe Community Professional

                                  go to

                                   

                                  control panel/administrative tools/event viewer/windows logs/application and find the latest PS crash report

                                   

                                  Go to the right and select "copy as text"

                                   

                                  Post your information here.

                                  • 15. Re: Photoshop CC 2017 is so slow and system crashed.
                                    JJMack Most Valuable Participant

                                    On windows it is very easy to find Application crash reports using windows reliability history viewer.  Type REL into Windows search the click on the search result to launch the viewer.  Browse till you find the Application Stopped working event. Then double click on that event to open the detail report.  I Posted thin in the beginning of this thread.

                                     

                                    CC 2015 crash.jpg

                                    • 16. Re: Photoshop CC 2017 is so slow and system crashed.
                                      hack3rcon Level 1

                                      Photoshop hanged and I must close it manually. Please see below photos :

                                      p1.png

                                       

                                      p2.png

                                      • 17. Re: Photoshop CC 2017 is so slow and system crashed.
                                        jbm007 Adobe Community Professional

                                        go to

                                         

                                        Use JJmacks way or my way.

                                         

                                        Either way we need to see what used up all your system resources.

                                         

                                         

                                        control panel/administrative tools/event viewer/windows logs/application and find the latest PS crash report

                                         

                                        Go to the right and select "copy as text"

                                         

                                        Post your information here.

                                        • 18. Re: Photoshop CC 2017 is so slow and system crashed.
                                          hack3rcon Level 1

                                          Will do, But I don't know why Photoshop used a lot of memory

                                          • 19. Re: Photoshop CC 2017 is so slow and system crashed.
                                            JJMack Most Valuable Participant

                                            Photoshop can be a resource hungry application and want to use all your memory it depends on what your doing in Photoshop. Also Photoshop does like most software has bugs.

                                             

                                            You stated that your Photoshop Crashes and you also state that Photoshop Hangs.  So you have at least two different Photoshop problems. Posting your crash reports  may help identify what may be causing some of your crashes.   For your system hangs you will need to provide information about exactly what you were doing in Photoshop that caused Photoshop to hang.

                                             

                                            You system Info also shows you missing the two CC 2017 updates please update CC 2017.

                                            • 21. Re: Photoshop CC 2017 is so slow and system crashed.
                                              Nikos. K. Level 1

                                              The 2017 version with the latest update is unbearably slow on my computer too. I fed up with all non working solutions here and there and I have returned to 2015.5. It works like a charm and it has all I need to do my work.

                                              This on a Windows 10 Pro, with core i5 CPU and 16GB of RAM.

                                              This is sad! The latest version is the worst ever.

                                              • 22. Re: Photoshop CC 2017 is so slow and system crashed.
                                                JJMack Most Valuable Participant

                                                I am sure the are many user using prior version of Photoshop myself I use CC 2014....

                                                • 23. Re: Photoshop CC 2017 is so slow and system crashed.
                                                  Nikos. K. Level 1

                                                  Adobe has taken this all wrong. It has cramped its apps with stuff not of real use and it is using other tools that conflict with ones development (node js) that is. I think that I will push it even further back to CC 2014 as you.