6 Replies Latest reply on Jun 7, 2017 6:20 AM by Szalam

    URGENT! After effects and Premiere Pro CC 2017 won't open OS Sierra Help

    iand46009250

      Hi There,

       

      I apologies if this isn't best placed as I have never used the forum before, but this morning I tried to start a new edit and neither AE or PP will open! The Icons bounce for a few seconds then just stop. There are no splash screens.

       

      My Macbook Pro spec is below

       

      Also, here is the error report for AE

      After Effects [776] ERROR REPORT - Google Docs

       

      Also the only further thing I can say is I have tried 2 reinstalls and the method of resetting the preferences. Any help on the matter would be greatly appreciated.

       

      Thank you in advance,

       

      Ian D