Have you used the Adobe CC Cleaner tool between uninstalling and reinstalling?
I did use the tool the 2 times I have tried to reinstall, thanks
Contact Adobe support. This is the kind of thing they're usually pretty good at.
Still having trouble IanD? Let us know what's up.
The only way I could resolve it was to create an entirely new user on my mac and once I migrated this over. It just worked…….mystery!
Thanks for touching base,
So it was likely a permissions issue somewhere. Thanks for the info! Now we'll be able to help anyone else with the same problem.