4 Replies Latest reply on May 9, 2017 9:44 AM by Preran

    Muse Crashing on Startup

    Newennui Level 1

      For some reason my muse site won’t open anymore. Muse simply crashes.

       

      The last thing I did was edit the metadata in page properties. I then attempted to “undo” back.

       

      I am desperate, as my last backup was many hours of work ago. What should my next step be?

        • 1. Re: Muse Crashing on Startup
          Newennui Level 1

          Edit Note: I tried reinstalling Muse, but it didn't help. The reason I thought of this is because the program crashed when I clicked ctrl+z (if I remember correctly exactly what I did as it crashed), but my last save was at least 5 minutes prior to that action. So I thought maybe the program got corrupted, not the .muse file. It appears that, even though the save occured well prior to the crash, the .muse file is the problem. Maybe this information helps.

          • 2. Re: Muse Crashing on Startup
            Preran Adobe Employee

            Your issue needs a more comprehensive investigation. We haven't seen any issue similar to this one previously. If you are using any third party widget or embedded HTML code, try removing them and see if that helps.

             

            If you have used components within Adobe Muse and are still facing this issue, I suggest contacting our customer care team for further investigation. contact-bumper

             

            Thanks,

            Preran

            • 3. Re: Muse Crashing on Startup
              Newennui Level 1

              I can't open the file at all. It crashes on loading. So I can't remove anything. I do have a case file open though. So hopefully someone in support gets back to me with a solutions.

              1 person found this helpful
              • 4. Re: Muse Crashing on Startup
                Preran Adobe Employee

                Sure. If you still need help, post here and we will do our best to help you.