13 Replies Latest reply on May 7, 2017 9:02 AM by dj_paige

    Importing CR2 to Lightroom

    B-Prod

      Hello,

       

      I followed various other topics to import CR2 Canon images to Lightroom, and all topics end up by downloading Adobe DNG Converter. But the given page (Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Adobe DNG Converter 9.10 ) shows a download link that redirects to the global Adobe product page.

       

      On this page, there is no way to find Adobe DNG Converter, so maybe this product no more exist. Or I am missing something?

       

      I have a Creative Cloud subscription and all the programs are up-to-date (Lightroom 2015.10, Cameraw Raw 9.10).

       

      Is there not any better way to handle CR2 than installing a third-party program? Cameraw Raw does not provide something for that?

       

      The Camera is Canon ESO 1000D.

       

      Thanks for your answers.

        • 1. Re: Importing CR2 to Lightroom
          john beardsworth Adobe Community Professional & MVP

          DNG Converter is usually unnecessary. All you need is the latest version of Lightroom, which you have. Also the EOS1000D is an old camera, so Lightroom 2015.10 should import photos from it.

           

          Are you unable to import EOS1000D files? What is actually happening?

          • 2. Re: Importing CR2 to Lightroom
            B-Prod Level 1

            Actually I have an error message when importing, with the details of the

            three images to be imported :

             

            The files cannot be opened by Lightroom. (3)

             

             

             

            Cordialement,

             

            Fabien LEROUX, Directeur technique

            +33 (0)1 84 88 48 71 | fabien.l@capkopper.fr

             

            15 Rue Perdonnet 75010 PARIS

            CapKopper | www.capkopper.fr

             

            2017-05-07 11:35 GMT+02:00 john beardsworth <forums_noreply@adobe.com>:

             

            Importing CR2 to Lightroom created by john beardsworth

            <https://forums.adobe.com/people/john+beardsworth> in *Photoshop

            Lightroom* - View the full discussion

            <https://forums.adobe.com/message/9500094#9500094>

             

            • 3. Re: Importing CR2 to Lightroom
              john beardsworth Adobe Community Professional & MVP

              Did you intend to include a screenshot? Are you sure the files aren't damaged?

              • 4. Re: Importing CR2 to Lightroom
                dj_paige Level 9

                Is there more to the message? What does it say either on the next line, or the line above? Show us a screen capture.

                • 5. Re: Importing CR2 to Lightroom
                  B-Prod Level 1

                  Here are some screenshots.

                   

                   

                   

                  Cordialement,

                   

                  Fabien LEROUX, Directeur technique

                  +33 (0)1 84 88 48 71 | fabien.l@capkopper.fr

                   

                  15 Rue Perdonnet 75010 PARIS

                  CapKopper | www.capkopper.fr

                   

                  2017-05-07 14:00 GMT+02:00 dj_paige <forums_noreply@adobe.com>:

                   

                  Importing CR2 to Lightroom created by dj_paige

                  <https://forums.adobe.com/people/dj_paige> in Photoshop Lightroom - View

                  the full discussion <https://forums.adobe.com/message/9500264#9500264>

                   

                  • 6. Re: Importing CR2 to Lightroom
                    dj_paige Level 9

                    You can't submit screen captures via e-mail. You must submit screen captures using the web browser interface.

                    • 7. Re: Importing CR2 to Lightroom
                      B-Prod Level 1

                      Actually I do not see how to reply on the Web UI. When I click on the

                      "actions" link of the last comment, I see an AJAX loader but nothing

                      happens.

                       

                      I didn't find a "reply" link anywhere on the page...

                       

                       

                      Cordialement,

                       

                      Fabien LEROUX, Directeur technique

                      +33 (0)1 84 88 48 71 | fabien.l@capkopper.fr

                       

                      15 Rue Perdonnet 75010 PARIS

                      CapKopper | www.capkopper.fr

                       

                      2017-05-07 15:12 GMT+02:00 dj_paige <forums_noreply@adobe.com>:

                       

                      Importing CR2 to Lightroom created by dj_paige

                      <https://forums.adobe.com/people/dj_paige> in Photoshop Lightroom - View

                      the full discussion <https://forums.adobe.com/message/9500273#9500273>

                       

                      • 9. Re: Importing CR2 to Lightroom
                        B-Prod Level 1

                        OK, I was connected to the main site but not on the forum, sorry...

                        Now I am also connected to the forum I can access the expected links.

                         

                        Below are the screen captures.

                         

                        First I use the "import" feature, the images are found.

                        2017-05-07-02.47.18-pm.png

                         

                        Then I click on the "import" button, there is a progress bar and at the end I get the following message :

                        2017-05-07-02.47.37-pm.png

                        • 10. Re: Importing CR2 to Lightroom
                          dj_paige Level 9

                          I'd like you to confirm you have Lightroom CC 2015.10. Please go to Help->System Info and report what version of Lightroom is shown there.

                          • 11. Re: Importing CR2 to Lightroom
                            Axel Matt Adobe Community Professional

                            As far as I see in your screenshot you try to import directly from the camera. Have tried put the memory card into an card reader and then import in Lightroom? Another way is to copy the images to the internal hard drive and then import.

                             

                            Regards

                            Axel

                            • 12. Re: Importing CR2 to Lightroom
                              B-Prod Level 1

                              Below are all the information provided in this section:

                               

                              Lightroom version: CC 2015.10

                              License: Creative Cloud

                              Operating system: Mac OS 10

                              Version: 10.10

                              Application architecture: x64

                              Logical processor count: 8

                              Processor speed: 2,5 GHz

                              Built-in memory: 16 384,0 MB

                              Real memory available to Lightroom: 16 384,0 MB

                              Real memory used by Lightroom: 240,4 MB (1,4%)

                              Virtual memory used by Lightroom: 1 029,3 MB

                              Memory cache size: 0,0MB / 3 864,7MB (0,0%)

                              Maximum thread count used by Camera Raw: 8

                              Camera Raw SIMD optimization: SSE2,AVX,AVX2

                              Camera Raw virtual memory: 0MB / 8191MB (0%)

                              Displays: 1) 2880x1800

                               

                              Graphics Processor Info:

                              NVIDIA GeForce GT 750M OpenGL Engine

                               

                              Check OpenGL support: Passed

                              Vendor: NVIDIA Corporation

                              Version: 4.1 NVIDIA-10.4.2 310.41.35f01

                              Renderer: NVIDIA GeForce GT 750M OpenGL Engine

                              LanguageVersion: 4.10

                               

                               

                              Application folder: /Applications/Adobe Lightroom

                              Library Path: /Users/fabien/Pictures/Lightroom/Lightroom Catalog.lrcat

                              Settings Folder: /Users/fabien/Library/Application Support/Adobe/Lightroom

                               

                              Installed Plugins:

                              1) AdobeStock

                              2) Aperture/iPhoto Importer Plug-in

                              3) Canon Tether Plugin

                              4) Facebook

                              5) Flickr

                              6) Leica Tether Plugin

                              7) Nikon Tether Plugin

                               

                              Config.lua flags: None

                               

                              AudioDeviceIOBlockSize: 512

                              AudioDeviceName: Built-in Output

                              AudioDeviceNumberOfChannels: 2

                              AudioDeviceSampleRate: 44100

                              Build: Uninitialized

                              CoreImage: true

                              GL_ACCUM_ALPHA_BITS: 0

                              GL_ACCUM_BLUE_BITS: 0

                              GL_ACCUM_GREEN_BITS: 0

                              GL_ACCUM_RED_BITS: 0

                              GL_ALPHA_BITS: 8

                              GL_BLUE_BITS: 8

                              GL_DEPTH_BITS: 24

                              GL_GREEN_BITS: 8

                              GL_MAX_3D_TEXTURE_SIZE: 2048

                              GL_MAX_TEXTURE_SIZE: 16384

                              GL_MAX_TEXTURE_UNITS: 8

                              GL_MAX_VIEWPORT_DIMS: 16384,16384

                              GL_RED_BITS: 8

                              GL_RENDERER: NVIDIA GeForce GT 750M OpenGL Engine

                              GL_SHADING_LANGUAGE_VERSION: 1.20

                              GL_STENCIL_BITS: 8

                              GL_VENDOR: NVIDIA Corporation

                              GL_VERSION: 2.1 NVIDIA-10.4.2 310.41.35f01

                              OGLEnabled: true

                              GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float

                              GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers

                              GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced

                              GL_ARB_fragment_program GL_ARB_fragment_program_shadow

                              GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB

                              GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging

                              GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture

                              GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters

                              GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map

                              GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100

                              GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp

                              GL_ARB_texture_compression GL_ARB_texture_compression_rgtc

                              GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine

                              GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float

                              GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two

                              GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix

                              GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object

                              GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr

                              GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color

                              GL_EXT_blend_equation_separate GL_EXT_blend_func_separate

                              GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint

                              GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test

                              GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord

                              GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample

                              GL_EXT_framebuffer_multisample_blit_scaled

                              GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4

                              GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays

                              GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex

                              GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color

                              GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap

                              GL_EXT_texture_array GL_EXT_texture_compression_dxt1

                              GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add

                              GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer

                              GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp

                              GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB

                              GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback

                              GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage

                              GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels

                              GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable

                              GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422

                              GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range

                              GL_APPLE_transform_hint GL_APPLE_vertex_array_object

                              GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size

                              GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422

                              GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float

                              GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square

                              GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance

                              GL_NV_fragment_program_option GL_NV_fragment_program2

                              GL_NV_light_max_exponent GL_NV_multisample_filter_hint GL_NV_point_sprite

                              GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_vertex_program2_option

                              GL_NV_vertex_program3 GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp

                              GL_SGIS_texture_lod

                               

                              Cordialement,

                               

                              Fabien LEROUX, Directeur technique

                              +33 (0)1 84 88 48 71 | fabien.l@capkopper.fr

                               

                              15 Rue Perdonnet 75010 PARIS

                              CapKopper | www.capkopper.fr

                               

                              2017-05-07 16:40 GMT+02:00 Axel Matt <forums_noreply@adobe.com>:

                               

                              Importing CR2 to Lightroom created by Axel Matt

                              <https://forums.adobe.com/people/Axel+Matt> in Photoshop Lightroom - View

                              the full discussion <https://forums.adobe.com/message/9500290#9500290>

                               

                              • 13. Re: Importing CR2 to Lightroom
                                dj_paige Level 9

                                I would definitely try using Axel Matt's suggestion above.

                                 

                                If that doesn't work, then the unfortunate conclusion I have is that the files are corrupted somehow (and I hope I'm wrong!). The cause of file corruption is almost always hardware malfunction somewhere.