6 Replies Latest reply on May 7, 2017 4:04 PM by ey15821672

    Canon 5dmiv Cr2 unable to import

    ey15821672

      Hi, I just recently purchased the Canon 5dmiv and am trying to import its cr2 files into Lightroom CC. However, when doing so, the "previews are unavailable" to view and when it is supposed finished importing, it will tell me that the "file type is not recognized by the raw format support in Lightroom".

       

      I show that I have the most recent version of Lightroom CC (15.9) and considering that this camera has been on the market for more than 6 months, I'm at a loss why it cannot import these files. I can view all these views in Bridge CC no problem.

       

      I'm running OSX El Capitan 10.11.6. I have tried to uninstall and re-install Lightroom CC to no avail.

       

      I would appreciate any help.

       

      Thanks