8 Replies Latest reply on May 12, 2017 1:27 PM by AssembledVS

    Photoshop CC and CS6 randomly choppy/hiccupy on new computer, slowing other programs as well

    AssembledVS

      Windows 10 Home 64-bit

      AMD Ryzen 1800x

      16 GB DDR4

      GeForce 1070 GTX

      Samsung 960 EVO NVME 1 TB

      Latest motherboard BIOS, graphics card drivers, Photoshop updates, and Windows updates

       

      I have been using Photoshop CS6 since 2013 and have never experienced any performance issues on my old computer (i5-750, AMD 7970 GHz, 16 GB RAM Windows 10 64-bit). But I noticed the following issue almost immediately when starting work on my new computer in March:

       

      Seemingly randomly, Photoshop starts getting choppy, which causes other programs to lag as well. The following happens all at once:

      - The brush lags; I would draw a line, and it would hiccup while drawing (start, pause, finish line)

      - The hand move tool would not function for a second or two, then start functioning again

      - A selected tool starts being used, the hiccup happens, and the previously-selected tool becomes selected and executes (for example, using the brush tool, hiccup, then the previously-selected paint bucket tool would execute and fill the screen)

      - Lag during zoom in/zoom out, sometimes not zooming at all

      - Saving results in the "wait" wheel when it should be instant (saves almost instantly when this lag is not happening)

      - General menu lag, choppiness, etc.

      - Other open programs become laggy

       

      This happens with any type of file, small or large. Sometimes when this happens, my memory usage spikes upwards of 80%, which it gradually climbs to for no apparent reason (no more files were opened, nothing was done to have the memory gradually go from 40-50% to 80%+). Sometimes I open the task manager and watch the memory usage climb by 1 point every few seconds until it reaches this number, all without doing anything.

       

      But this usually happens when memory usage is within the normal range, with Photoshop using less than 3 GB and my total memory usage hovering around 45%. This lag stops within a few seconds of closing Photoshop. During this lag, my CPU usage does not exceed 5-10% and does not seem to be affected by it (this CPU usage is normal).

       

      I recently bought Photoshop CC to try and see whether the performance issues that I was having with Photoshop CS6 would be mitigated. They have been somewhat in that they are less frequent, but the same issues exist with both versions of Photoshop.

       

      Photoshop is the only program that is doing this. I'm a developer and gamer and have never experienced such behavior with any other program or game on this computer.

       

      What I have tried:

      - Closing all other programs and processes, including Crashplan (backup) and Bitdefender

      - Repairing Windows 10

      - All possible updates for Photoshop and my system

      - Running Memtest for 9 hours

      - Downclocking my RAM from 2933 MHz to 2133 MHz

      - Stress-testing CPU for 12 hours

      - Testing my SSD

      - Different combinations within Preferences->Performance, including disabling the graphics processor

       

      I do not have any corrupt fonts and only have a handful of non-default fonts installed, which were pulled directly from my old computer. I do not use any font manager. I do not have any third-party plugins. This has nothing to do with rulers, etc. and is not a general performance issue, but random choppiness, memory leaking, and slowdown that I cannot predict.

       

      What can be causing this?

       

      My system info:

       

      Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967  x64

      Number of Launches: 10

      Version: 10 or greater

      System architecture: AMD CPU Family:15, Model:1, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2

      Physical processor count: 8

      Logical processor count: 16

      Processor speed: 3593 MHz

      Built-in memory: 16313 MB

      Free memory: 9108 MB

      Memory available to Photoshop: 14449 MB

      Memory used by Photoshop: 70 %

      History Thumbnails: Enabled.

      Touch Bar: Enabled.

      Alias Layers: Disabled.

      Modifier Palette: Enabled.

      Highbeam: Enabled.

      Image tile size: 1028K

      Image cache levels: 4

      Font Preview: Medium

      TextComposer: Latin

      Display: 1

      Display Bounds: top=0, left=0, bottom=1440, right=2560

      OpenGL Drawing: Enabled.

      OpenGL Allow Old GPUs: Not Detected.

      OpenGL Drawing Mode: Advanced

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: True.

      AIFCoreInitialized=1

      AIFOGLInitialized=1

      OGLContextCreated=1

      NumGLGPUs=1

      NumNativeGPUs=0

      glgpu[0].GLVersion="4.1"

      glgpu[0].IsIntegratedGLGPU=0

      glgpu[0].GLMemoryMB=8192

      glgpu[0].GLName="NVIDIA GeForce GTX 1070"

      glgpu[0].GLVendor="NVIDIA Corporation"

      glgpu[0].GLVendorID=4318

      glgpu[0].GLDriverVersion="22.21.13.8189"

      glgpu[0].GLRectTextureSize=32768

      glgpu[0].GLRenderer="GeForce GTX 1070/PCIe/SSE2"

      glgpu[0].GLRendererID=7041

      glgpu[0].HasGLNPOTSupport=1

      glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_274d0 ab8ee30c459\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64 _274d0ab8ee30c459\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf _amd64_274d0ab8ee30c459\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dis pi.inf_amd64_274d0ab8ee30c459\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ nv_dispi.inf_amd64_274d0ab8ee30c459\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileReposi tory\nv_dispi.inf_amd64_274d0ab8ee30c459\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileR epository\nv_dispi.inf_amd64_274d0ab8ee30c459\nvldumd.dll,C:\WINDOWS\System32\DriverStore\ FileRepository\nv_dispi.inf_amd64_274d0ab8ee30c459\nvldumd.dll"

      glgpu[0].GLDriverDate="20170419000000.000000-000"

      glgpu[0].CanCompileProgramGLSL=1

      glgpu[0].GLFrameBufferOK=1

      glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"

      glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[6553 6]

      glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

      glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

      glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

      glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

      glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

      glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

      glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

      License Type: Subscription

      Serial number: 96040080496717919256

      GUIDBucket:

        bucket: 48

        test: control

      Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\

      Temporary file path: C:\Users\Vladimir\AppData\Local\Temp\

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        Startup, 931.0G, 639.3G free

      Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\

      Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

       

      Installed components:

         A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112

         ACE.dll   ACE 2017/01/26-01:10:02   79.579975   79.579975

         AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

         AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0

         AdobeOwl.dll   Adobe Owl   5.2.11

         AdobePDFL.dll   PDFL 2016/08/10-16:53:20   79.195992   79.195992

         AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263

         AdobeSVGAGM.dll   AdobeSVGAGM   79.579975   79.579975

         AdobeXMP.dll   Adobe XMP Core 2016/09/14-01:09:01   79.159824   79.159824

         AdobeXMPFiles.dll   Adobe XMP Files 2016/09/14-01:09:01   79.159824   79.159824

         AdobeXMPScript.dll   Adobe XMP Script 2016/09/14-01:09:01   79.159824   79.159824

         adobe_caps.dll   Adobe CAPS   10,0,0,6

         AGM.dll   AGM 2017/01/26-01:10:02   79.579975   79.579975

         ahclient.dll    AdobeHelp Dynamic Link Library   2.2.0.1

         AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

         amtlib.dll   AMTLib (64 Bit)   10.0.0.119 BuildVersion: 10.0; BuildDate: Thu Dec 22 2016 3:0:7)   1.000000

         ARE.dll   ARE 2017/01/26-01:10:02   79.579975   79.579975

         AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

         AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

         Bib.dll   BIB 2017/01/26-01:10:02   79.579975   79.579975

         BIBUtils.dll   BIBUtils 2017/01/26-01:10:02   79.579975   79.579975

         boost_date_time.dll   photoshopdva   10.0.0

         boost_signals.dll   photoshopdva   10.0.0

         boost_system.dll   photoshopdva   10.0.0

         boost_threads.dll   photoshopdva   10.0.0

         cg.dll   NVIDIA Cg Runtime   3.0.00007

         cgGL.dll   NVIDIA Cg Runtime   3.0.00007

         CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

         CoolType.dll   CoolType 2017/01/26-01:10:02   79.579975   79.579975

         dnssd.dll   Bonjour   3,0,0,2

         dvaaudiodevice.dll   photoshopdva   10.0.0

         dvacore.dll   photoshopdva   10.0.0

         dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0

         dvamarshal.dll   photoshopdva   10.0.0

         dvamediatypes.dll   photoshopdva   10.0.0

         dvametadata.dll   photoshopdva   10.0.0

         dvametadataapi.dll   photoshopdva   10.0.0

         dvametadataui.dll   photoshopdva   10.0.0

         dvaplayer.dll   photoshopdva   10.0.0

         dvatransport.dll   photoshopdva   10.0.0

         dvaui.dll   photoshopdva   10.0.0

         dvaunittesting.dll   photoshopdva   10.0.0

         dynamiclink.dll   photoshopdva   10.0.0

         ExtendScript.dll   ExtendScript 2016/12/13-13:10:33   80.1089815   80.1089815

         icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339

         icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339

         icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339

         igestep30.dll   IGES Reader   9.3.0.113

         imslib.dll   IMSLib DLL   10.0.0.11

         JP2KLib.dll   JP2KLib 2017/04/05-14:24:38   79.266006   79.266006

         libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)

         libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0

         libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0

         LogSession.dll   LogSession   7.4.1.60.45263

         mediacoreif.dll   photoshopdva   10.0.0

         MPS.dll   MPS 2016/09/14-15:20:26   79.577269   79.577269

         pdfsettings.dll   Adobe PDFSettings   1.04

         Photoshop.dll   Adobe Photoshop CC 2017   18.1.1

         Plugin.dll   Adobe Photoshop CC 2017   18.1.1

         PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0

         PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.67

         PSArt.dll   Adobe Photoshop CC 2017   18.1.1

         PSViews.dll   Adobe Photoshop CC 2017   18.1.1

         SCCore.dll   ScCore 2016/12/13-13:10:33   80.1089815   80.1089815

         SVGRE.dll   SVGRE   79.579975   79.579975

         svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0

         tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412

         tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412

         TfFontMgr.dll   FontMgr   9.3.0.113

         TfKernel.dll   Kernel   9.3.0.113

         TFKGEOM.dll   Kernel Geom   9.3.0.113

         TFUGEOM.dll   Adobe, UGeom©   9.3.0.113

         updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

         VulcanControl.dll   Vulcan Application Control Library   5.3.0.16

         VulcanMessage5.dll   Vulcan Message Library   5.3.0.16

         WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

         wu3d.dll   U3D Writer   9.3.0.113

       

      Required plug-ins:

         3D Studio 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

         Accented Edges 18.1.1 - from the file “Filter Gallery”

         Adaptive Wide Angle 18.1.1 - from the file “Adaptive Wide Angle”

         Angled Strokes 18.1.1 - from the file “Filter Gallery”

         Average 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Average”

         Bas Relief 18.1.1 - from the file “Filter Gallery”

         BMP 18.1.1 - from the file “Standard MultiPlugin”

         Camera Raw 9.10 - from the file “Camera Raw”

         Camera Raw Filter 9.10 - from the file “Camera Raw”

         Chalk && Charcoal 18.1.1 - from the file “Filter Gallery”

         Charcoal 18.1.1 - from the file “Filter Gallery”

         Chrome 18.1.1 - from the file “Filter Gallery”

         Cineon 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Cineon”

         Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds”

         Collada 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

         Color Halftone 18.1.1 - from the file “Standard MultiPlugin”

         Colored Pencil 18.1.1 - from the file “Filter Gallery”

         CompuServe GIF 18.1.1 - from the file “Standard MultiPlugin”

         Conté Crayon 18.1.1 - from the file “Filter Gallery”

         Craquelure 18.1.1 - from the file “Filter Gallery”

         Crop and Straighten Photos 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “CropPhotosAuto”

         Crop and Straighten Photos Filter 18.1.1 - from the file “Standard MultiPlugin”

         Crosshatch 18.1.1 - from the file “Filter Gallery”

         Crystallize 18.1.1 - from the file “Standard MultiPlugin”

         Cutout 18.1.1 - from the file “Filter Gallery”

         Dark Strokes 18.1.1 - from the file “Filter Gallery”

         De-Interlace 18.1.1 - from the file “Standard MultiPlugin”

         Dicom 18.1.1 - from the file “Dicom”

         Difference Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds”

         Diffuse Glow 18.1.1 - from the file “Filter Gallery”

         Displace 18.1.1 - from the file “Standard MultiPlugin”

         Dry Brush 18.1.1 - from the file “Filter Gallery”

         Eazel Acquire 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “EazelAcquire”

         Entropy 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

         Export Color Lookup Tables 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT”

         Extrude 18.1.1 - from the file “Standard MultiPlugin”

         FastCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “FastCore”

         Fibers 18.1.1 - from the file “Standard MultiPlugin”

         Film Grain 18.1.1 - from the file “Filter Gallery”

         Filter Gallery 18.1.1 - from the file “Filter Gallery”

         Flash 3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

         Fresco 18.1.1 - from the file “Filter Gallery”

         Glass 18.1.1 - from the file “Filter Gallery”

         Glowing Edges 18.1.1 - from the file “Filter Gallery”

         Google Earth 4 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

         Grain 18.1.1 - from the file “Filter Gallery”

         Graphic Pen 18.1.1 - from the file “Filter Gallery”

         Halftone Pattern 18.1.1 - from the file “Filter Gallery”

         HDRMergeUI 18.1.1 - from the file “HDRMergeUI”

         HSB/HSL 18.1.1 - from the file “Standard MultiPlugin”

         IFF Format 18.1.1 - from the file “Standard MultiPlugin”

         IGES 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

         Ink Outlines 18.1.1 - from the file “Filter Gallery”

         JPEG 2000 18.1.1 - from the file “JPEG2000”

         Kurtosis 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

         Lens Blur 18.1.1 - from the file “Lens Blur”

         Lens Correction 18.1.1 - from the file “Lens Correction”

         Lens Flare 18.1.1 - from the file “Standard MultiPlugin”

         Liquify 18.1.1 - from the file “Liquify”

         Matlab Operation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort”

         Maximum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

         Mean 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

         Measurement Core 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MeasurementCore.8me”

         Median 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

         Mezzotint 18.1.1 - from the file “Standard MultiPlugin”

         Minimum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

         MMXCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MMXCore”

         Mosaic Tiles 18.1.1 - from the file “Filter Gallery”

         Multiprocessor Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MultiProcessor Support”

         Neon Glow 18.1.1 - from the file “Filter Gallery”

         Note Paper 18.1.1 - from the file “Filter Gallery”

         NTSC Colors 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “NTSC Colors”

         Ocean Ripple 18.1.1 - from the file “Filter Gallery”

         OpenEXR 18.1.1 - from the file “Standard MultiPlugin”

         Paint Daubs 18.1.1 - from the file “Filter Gallery”

         Palette Knife 18.1.1 - from the file “Filter Gallery”

         Patchwork 18.1.1 - from the file “Filter Gallery”

         Paths to Illustrator 18.1.1 - from the file “Standard MultiPlugin”

         PCX 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PCX”

         Photocopy 18.1.1 - from the file “Filter Gallery”

         Photoshop 3D Engine 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Photoshop3DEngine”

         Photoshop Touch 14.0 - from the file “PSDX”

         Picture Package Filter 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort”

         Pinch 18.1.1 - from the file “Standard MultiPlugin”

         Pixar 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Pixar”

         Plaster 18.1.1 - from the file “Filter Gallery”

         Plastic Wrap 18.1.1 - from the file “Filter Gallery”

         PLY 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

         PNG 18.1.1 - from the file “Standard MultiPlugin”

         Pointillize 18.1.1 - from the file “Standard MultiPlugin”

         Polar Coordinates 18.1.1 - from the file “Standard MultiPlugin”

         Portable Bit Map 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PBM”

         Poster Edges 18.1.1 - from the file “Filter Gallery”

         PRC 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

         Radial Blur 18.1.1 - from the file “Standard MultiPlugin”

         Radiance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Radiance”

         Range 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

         Render Color Lookup Grid 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT”

         Reticulation 18.1.1 - from the file “Filter Gallery”

         Ripple 18.1.1 - from the file “Standard MultiPlugin”

         Rough Pastels 18.1.1 - from the file “Filter Gallery”

         Save for Web 18.1.1 - from the file “Save for Web”

         ScriptingSupport 18.1.1 - from the file “ScriptingSupport”

         Shake Reduction 18.1.1 - from the file “Shake Reduction”

         Shear 18.1.1 - from the file “Standard MultiPlugin”

         Skewness 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

         Smart Blur 18.1.1 - from the file “Standard MultiPlugin”

         Smudge Stick 18.1.1 - from the file “Filter Gallery”

         Solarize 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Solarize”

         Spaces 18.1.1 - from the file “Spaces”

         Spatter 18.1.1 - from the file “Filter Gallery”

         Spherize 18.1.1 - from the file “Standard MultiPlugin”

         Sponge 18.1.1 - from the file “Filter Gallery”

         Sprayed Strokes 18.1.1 - from the file “Filter Gallery”

         Stained Glass 18.1.1 - from the file “Filter Gallery”

         Stamp 18.1.1 - from the file “Filter Gallery”

         Standard Deviation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

         STL 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

         Sumi-e 18.1.1 - from the file “Filter Gallery”

         Summation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

         Targa 18.1.1 - from the file “Standard MultiPlugin”

         Texturizer 18.1.1 - from the file “Filter Gallery”

         Tiles 18.1.1 - from the file “Standard MultiPlugin”

         Torn Edges 18.1.1 - from the file “Filter Gallery”

         Twirl 18.1.1 - from the file “Standard MultiPlugin”

         U3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

         Underpainting 18.1.1 - from the file “Filter Gallery”

         Vanishing Point 18.1.1 - from the file “VanishingPoint”

         Variance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics”

         Virtual Reality Modeling Language | VRML 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

         Water Paper 18.1.1 - from the file “Filter Gallery”

         Watercolor 18.1.1 - from the file “Filter Gallery”

         Wave 18.1.1 - from the file “Standard MultiPlugin”

         Wavefront|OBJ 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D”

         WIA Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WIASupport”

         Wind 18.1.1 - from the file “Standard MultiPlugin”

         Wireless Bitmap 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WBMP”

         ZigZag 18.1.1 - from the file “Standard MultiPlugin”

       

      Optional and third party plug-ins: NONE

      Duplicate and Disabled plug-ins: NONE

      Plug-ins that failed to load: NONE

       

      Extensions:

         com.adobe.inapp.purchase  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”

         Recent Files  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”

         Libraries  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”

         New Document  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\fnft.html”

         Start  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”

         com.adobe.experimentation.extension  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”

         Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

         Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

         Device Preview  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”

         Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

         com.adobe.preview.loader  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

       

      Installed TWAIN devices: NONE

        • 1. Re: Photoshop CC and CS6 randomly choppy/hiccupy on new computer, slowing other programs as well
          JJMack Most Valuable Participant

          Post you CS6 system info.   If you had CS6 perpetual installed then install he creative cloud the creative cloud may have tried to update your Perpetual CS6 version 13.0.1.3 to subscription CS6 Extended version 13.1.2.   The creative cloud tried to do the on my machine the update failed and CS6 was broken and showed it was version 13.0.    I had to install cs6 on top of the broken install to back level it to a CS6 version 13.0 to fix the broken installation.  Once CS6 version 13.0 was in good shape I was able to update it to CS6 version 13.1.2.   There have been many reported problem with CC 2017 some other users not all are having performance problems also.

          • 2. Re: Photoshop CC and CS6 randomly choppy/hiccupy on new computer, slowing other programs as well
            AssembledVS Level 1

            Thanks.

             

            I don't think that's what happened, though. I first installed CS6 (I have the extended version) and the update. It was only a week or two after I noticed that CS6 started behaving this way that I installed a trial of Photoshop CC and Creative Cloud. I then uninstalled it, and two weeks later, purchased the license (trying it out for 14 days before I make a decision).

             

            This is my CS6 version info:

            Adobe Photoshop Version: 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00) x64

             

            I do not see an update for 13.1.2; the newest update on the Adobe site is the one that I have: http://supportdownloads.adobe.com/product.jsp?product=39&platform=Windows

             

            Where can I get this 13.1.2 version?

             

            EDIT: I should also add that I tried uninstalling, cleaning, and reinstalling CS6 several times but that the problem remains. I also don't think that this issue is specific to CS6 and that CC simply doesn't work for some people, as I'm getting the same issue on both versions. At this point, I don't care what version I can get to working properly. I just want to continue my work as I did on my previous computer.

            • 3. Re: Photoshop CC and CS6 randomly choppy/hiccupy on new computer, slowing other programs as well
              JJMack Most Valuable Participant

              If you uninstall CS6 then use the creative cloud desktop application to install previous versions it should install CS6 version 13.1.2.  IMO CS6 13.0.1.3  would include 13.0.1.2 if it existed.  If you have Perpetual CS6 extended Version 13.0.1.3 IMO it has an advantage over the subscription version 13.1.2.  For you can install the optional CS5 plug-ins Web Photo gallery plug-in and Picture Package plug-in the will not work in the subscription CS6 version 13.1.2

              • 4. Re: Photoshop CC and CS6 randomly choppy/hiccupy on new computer, slowing other programs as well
                AssembledVS Level 1

                Thanks. I'll be keeping version 13.0.1.3, then. This is the version I've used for a long time without any issues, until installing it on my new computer.

                 

                I hope that I can figure this out before these 14 days end!

                • 5. Re: Photoshop CC and CS6 randomly choppy/hiccupy on new computer, slowing other programs as well
                  AssembledVS Level 1

                  Does anyone have any idea what may be causing this?

                   

                  Again, this is more prominent in Photoshop CS6. It happens with Photoshop CS 2017, but maybe a third of the time that it does with CS6.

                   

                  I've also tried removing the handful of non-Windows-installed fonts to see if that changes anything, but it does not.

                   

                  Adobe - can you please give me a response in what else to try? I'm on my 14-day money back period (ends middle of next week) and I'd like to be able to resolve this issue before this time expires. If I cannot resolve this issue, I don't know if I want to keep Photoshop CC 2017, as I purchased it primarily to resolve what I thought was the Photoshop CS6 issue.

                  • 6. Re: Photoshop CC and CS6 randomly choppy/hiccupy on new computer, slowing other programs as well
                    JJMack Most Valuable Participant

                    You not dealing with Adobe directly here these are user forums.  Most here are only Adobe Photoshop users.  Not Adobe employees.

                     

                    IMO there are many issues in CC 2017 that is why I use CC 2014.   CS6 should work quite well.  You need to deal with each version of Photoshop separately. CC 2017 and CS6 are different versions of Photoshop.

                     

                    Supply pertinent information for quicker answers

                    • The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
                    • Adobe product and version number
                    • Operating system and version number
                    • The full text of any error message(s)
                    • What you were doing when the problem occurred
                    • Screenshots of the problem
                    • Computer hardware, such as CPU; GPU; amount of RAM; etc.

                     

                     

                     

                    If perpetual CS6 use to work well  for you you may be  best off uninstall all Of Adobe's software.  Use Adobe cleaner to make sure all traces are off.  Then install and update perpetual CS6.

                    • 7. Re: Photoshop CC and CS6 randomly choppy/hiccupy on new computer, slowing other programs as well
                      AssembledVS Level 1

                      Thanks for this.

                       

                      I uninstalled Photoshop CS6, CC 2017, Creative Cloud, and all other Adobe products. Then I ran the Adobe Cleaner, twice for good measure, including the Creative Cloud installer cleaner. Finally, I cleaned the registry with CCleaner. Restarted several times and reinstalled Photoshop CS6 Extended standalone and checked for updates and installed them (version 13.0.1.3).

                       

                      But the same issue persists.

                       

                      I'm running out of ideas about what the cause may be.

                       

                      EDIT: Just to clarify, Photoshop CS6 only worked well on my previous computer. This stared as soon as I installed CS6 on this new computer and it also happens, though far less often, with Photoshop CC 2017. It never happened before on my previous computer.