12 Replies Latest reply on May 8, 2017 9:38 AM by elie_di

    Lightroom rip-off

    philipw68254291

      So let me get this straight - I bought a personal license for Lightroom 5.7.  Now I've bought a Canon G7X Mk2. But Lightroom 5.7 (or at least ACR within it) won't recognise the .CR2 format files. So Lightroom 5.7 is now USELESS to me. Adobe says "upgrade TO V6, go to Creative Cloud, or use DNG converter". I DON'T WANT TO - I WANT YOU TO UPGRADE 5.7 SO MY LICENSE ISN'T REDUNDANT. This is just blatant profiterring by Adobe, forcing people to buy new licenses when they have perfectly good paid-for and working software that Adobe refuses to upgrade.  IT'S A CON.  I am one very discugsted user, with several hundred photos sitting useless because of your greed for profit.  I think Adobe should explain.

       

      [Since this is not a request for technical help, moved by moderator the the Lounge Forum.]

        • 1. Re: Lightroom rip-off
          dj_paige Level 9

          I think Adobe should explain.

           

          You might want to talk to Adobe about this, and not yell at us here in the forum, we are not Adobe, we are other Lightroom users.

           

          But speaking from experience, almost all software manufacturer's charge for major new versions of their software. Any other software manufacturer will do the same. Also, you didn't buy the right to have future versions of the software, you bought Lightroom 5 and it's features.

          • 2. Re: Lightroom rip-off
            philipw68254291 Level 1

            I understand this is a forum, but given that Adobe's site only gives one option - this site - for "making contact" (though of course it isn't really making contact with them), I came here and lodged my comment.  It's not my fault that they deliberately make life difficult for stand-alone users, nor that they make it impossible to contact them through any other channel.  I'm not shouting at users on here, but at Adobe. And I understand how software licensing works - but the fact is that Adobe is perfectly capable of updating ACR for v5.7 but just refuses to do so because it's employing a deliberate policy of marginalising people who have bougfht stand-alone licenses, and is coercing people into taking out annual subscriptions or spending another £70 to upgrade when they are giving away the ACR upgrade for free to people already locked into their subscription scheme.  Anyway you cut it, it's profit-chasing and shoddy customer service, and it stinks.

            • 3. Re: Lightroom rip-off
              cmgap Adobe Community Professional

              Why would you expect that your old software should work with your new camera?

               

              Do you keep your camera firmware up to date and your computer operating software up to date?

               

              Your software is an extension of what's in your camera bag and updating to the newest version to take advantage of the upgrade in camera equipment is not a stretch. 

              • 4. Re: Lightroom rip-off
                philipw68254291 Level 1

                As I said - because they release the upgrade to other users but deliberately withhold it to force upgrades or subscriptions. They could upgrade 5.7, but choose not to so they can bleed more money from poeple who have already bought the software. 

                • 5. Re: Lightroom rip-off
                  John T Smith Adobe Community Professional & MVP

                  Software vendors do not (from my experience) go back and work on old versions once a new version is issued

                   

                  And FYI... Microsoft did the same thing, and all under their own control... The perfectly good MS Office 97 I owned stopped working (would not even install) when I moved from a WinXP computer to a Win7 computer... Microsoft had TOTAL control over their own products (unlike here, where Adobe has NO control over new cameras) and I was forced to buy MS Office again to be able to use it

                  • 6. Re: Lightroom rip-off
                    Michael J. Hoffman Adobe Community Professional

                    When new versions are released, old versions are no longer maintained and feature updates cease. Development on compatibility of future hardware also ceases. Your expectations are much higher than anyone would ever expect or provide. When do you draw the line? I purchased Lightroom 1.0 back around 10 years ago. Should Adobe be expected to upgrade my version 1.0 compatibility so that it works with today's camera raw formats? Of course not.

                     

                    The line one has to be drawn somewhere, and that line has always been demarcated with the release of the next version. When 6.0 came out, 5.x was frozen in time.

                     

                    You could avoid this whole problem, of course, by subscribing to the Photography plan, where you are always up to date with the latest version of Lightroom and Photoshop at a very reasonable monthly rate.

                     

                    Disclaimer: I'm not an Adobe employee, these are my personal opinions.

                     

                    Mike

                    • 7. Re: Lightroom rip-off
                      Nancy OShea Adobe Community Professional & MVP

                      I just had a similar discussion with someone in another product forum.   Your license does not entitle you to free updates forever.  Every software version has an end date beyond which the maker stops distributing, selling, supporting or updating the product.    Microosft, Apple, and many other software makers operate exactly the same way.  This is nothing new.

                      • 8. Re: Lightroom rip-off
                        davescm Adobe Community Professional

                        I think Adobe go way beyond what other software vendors do by making the DNG convertor available free of charge so that anyone with an older version of ACR/Lightroom can use their old software with new cameras.

                         

                        Dave

                        • 9. Re: Lightroom rip-off
                          JoeKostoss Adobe Community Professional

                          philipw68254291  wrote

                           

                          ...or use DNG converter". I DON'T WANT TO - I WANT YOU TO UPGRADE 5.7 SO MY LICENSE ISN'T REDUNDANT.

                          The DNG converter is FREE, FREE, FREE.  It is a perfectly good way to get what you want, for FREE!  It will allow you to use Raw files from your new camera in old Lightroom 5.7.  Why the big reluctance to try it?

                          1 person found this helpful
                          • 10. Re: Lightroom rip-off
                            dj_paige Level 9

                            The DNG converter is FREE, FREE, FREE.  It is a perfectly good way to get what you want, for FREE!  It will allow you to use Raw files from your new camera in old Lightroom 5.7.  Why the big reluctance to try it?

                            @joekostoss

                            Because he wants to complain, that's why. FREE isn't what he wants. DNG Converter isn't what he wants. He wants FREE and the Lightroom user interface; in other words, he wants to get features that all of us have paid for, without paying for them.

                            1 person found this helpful
                            • 11. Re: Lightroom rip-off
                              johnrellis Most Valuable Participant

                              Please repost your feedback in the official Adobe feedback forum, where Adobe wants all feedback provided: Photoshop Lightroom | Photoshop Family Customer Community . Adobe reads everything posted there, but are rarely seen in this forum, which is primarily user-to-user and low-level technical support.

                              • 12. Re: Lightroom rip-off
                                elie_di Level 3

                                > "So let me get this straight - I bought a personal license for Lightroom 5.7. "

                                 

                                No, you did not. You bought a license for Lightroom 5; the first version of which, 5.0, was released in June 2013. It was supported and updated until the final update, 5.7.1, in Dec., 2014. A year and a half, about average for Lightroom versions 1 - 5. So now, after more than another two years, you are complaining because this nearly four years old software is not being updated with new camera support - despite the fact that the DNG Converter is essentially indirect support.