1 Reply Latest reply on Oct 9, 2008 9:50 AM by Philip Tory

    WebHelp Print Topic does not work in Firefox

    Philip Tory Level 1
      Running WebHelp from RH7. Try to print a topic.

      This works OK in IE7; but in Firefox 3, the Print dialog launches OK, but when you print, it only sends the topic header to the printer, omitting the topic content entirely - all is blank.

      The code behind the Print Topic button:
      WebHelp Skin Editor > Toolbar tab > Print Topic > Edit icon. Custom Toolbar Item > Action tab > Javascript OnClick =

      window.parent.frames[1].frames[1].focus();window.print();

      Help!
        • 1. WebHelp Print Topic does not work in Firefox
          Philip Tory Level 1
          Fix found! Here is a revised script to put into the Skin.

          window.parent.frames[1].frames[1].focus(); window.parent.frames[1].frames[1].print();

          I have tested this in Internet Explorer 7, Mozilla Firefox 3, and it works OK. It also works in Apple Safari 3.1.2, although the printout is reduced in scale to about 80% of correct size (text and screenshots).

          Please spread the word!