google 'captivate uninstall' to find the files that failed to be removed.
Moving this discussion to the Captivate Getting Started forum.
I support students using previous versions, so need to keep my Captivat 8 & 9 - I'm not finding what file is tripping this error. Or what I need to review.
it should be visible under Control Panel > Programs>Uninstall a program. Just right click and uninstall. Make sure it is the Captivate program though...Adobe list all the programs there.
I have CP5.5, 7, 8, 9 and CP2017 installed on my desktop, that is not the problem AFAIK.
Did you clean the Preferences before installing?
I agree - it should be listed under Control Panel > Programs > Uninstall. However it is not listed. Adobe Captivate 8 and 9 are -- nothing else says Captivate.
I wasn't able to install - it's telling me I have a previous version of the 2017 that must be uninstalled - I can't find that anywhere.
1 person found this helpful
In case you do not see Adobe Captivate 2017 listed as an installed application in Programs under Control Panel, then please try the below suggestion:
1. Verify if you see the below folders on your computer. In case you do, then delete it.
C:\Program Files\Adobe\Adobe Captivate 2017 x64\
2. Now download Adobe CC Cleaner tool from the below document and follow the steps suggested there to run it.
3. Check if you see Adobe Captivate 2017 as one of the applications listed when you run Adobe CC Cleaner. In case Captivate 2017 is available as a listed product, then remove it using CC Cleaner tool.
4. Once done, try installing Adobe Captivate 2017.
Let me know in case the issue persists.
C:\Program Files\Adobe\Adobe Captivate 2017 x64\ does not appear.
Captivate 2017 is not listed when I run the CC Cleaner tool.
Still cannot install Captivate 2017 -- issue persists.
I received an email from Adobe Support. The tech (Debiprasad) walked through all the above steps, and found the same issue - no sign of 2017 in Control Panel and no 2017 folders or files in Programs/Adobe. He ran the cleaner tool again, and still hit the same problem.
He then uninstalled Captivate 9 (I think he ran the cleaner tool again to make sure Captivate 9 was completely uninstalled). After that, he re-ran the Captivate 2017 installer and it installed perfectly - I'm up and running. He even downloaded Captivate 9 and installed that again for me.
I was impressed by Adobe Systems reaching out and providing such excellent and professional support. Problem solved.
Great, happy this was solved for you!