11 Replies Latest reply on May 13, 2017 3:10 AM by Lilybiri

    Unable to Install Adobe Captivate 2017

    KenThomas-1963

      When I try to install, I get the following message: "A conflicting or prerelease version of Adobe Captivate 2017 (64 Bit) exists on this computer. The conflicting version must be removed before installing from the current media."

       

      I'm sure I installed a trial version when it was first available, but it's not showing up in my Programs list through my Control Panel, so can't figure out how to remove it... I'm also not seeing any evidence of folders or any files in the usual places.  How can I remove the trial so I can install my newly purchased version?