After effects crash when it try to reach windows explorer!

[daniell81747363]

Hi guy's,

The problem is intermittent, It's happen when I try to save a project, import a file by right clic or clic on the link to save a render in the render queue panel. So every time Ae try to open a windows explorer window.

Please help!

Ae cc2017 v14.2

My setting Summary

  Operating System

  Windows 10 Professionnel 64-bit

  CPU

  Intel Core i7 2860QM @ 2.50GHz 64 °C

  Sandy Bridge 32nm Technology

  RAM

  16,0 Go Dual-Channel DDR3 @ 665MHz (9-9-9-24)

  Motherboard

  Dell Inc. 03RG89 (CPU) 74 °C

  Graphics

  SyncMaster (1920x1200@59Hz)

  E2241 (1920x1080@60Hz)

  3071MB NVIDIA GeForce GT 555M (Dell) 63 °C

  Storage

  238GB SAMSUNG SSD PM830 2.5" 7mm 256GB (SSD)

  223GB KINGSTON SH103S3240G (SSD) 39 °C

  1863GB Western Digital WDC WD20EARS-00MVWB0 (SATA)

  3726GB Seagate Backup+ Desk SCSI Disk Device (USB (SATA)) 32 °C

  Optical Drives

  MATSHITA BD-RE UJ240AF

  Audio

  Realtek High Definition Audio

[Szalam]

Has this problem always happened on this machine or did it work before?

Have you tried to uninstall and reinstall AE?

[daniell81747363]

No that never happen before I will try to reinstall and I come back tks

[daniell81747363]

I reinstall and I have the same problem always intermittent some dody have the problem?

[Szalam]

This sounds very strange. Please contact Adobe support.

[daniell81747363 · Accepted solution]

I solved the problem whit a fresh windows 10 reinstallation Tks