5 Replies Latest reply on Jun 5, 2017 3:41 AM by daniell81747363

    After effects crash when it try to reach windows explorer!

    daniell81747363

      Hi guy's,

       

      The problem is intermittent, It's happen when I try to save a project, import a file by right clic or clic on the link to save a render in the render queue panel. So every time Ae try to open a windows explorer window.

       

      Please help!

       

      Ae cc2017 v14.2

       

      My setting Summary

        Operating System

        Windows 10 Professionnel 64-bit

        CPU

        Intel Core i7 2860QM @ 2.50GHz 64 °C

        Sandy Bridge 32nm Technology

        RAM

        16,0 Go Dual-Channel DDR3 @ 665MHz (9-9-9-24)

        Motherboard

        Dell Inc. 03RG89 (CPU) 74 °C

        Graphics

        SyncMaster (1920x1200@59Hz)

        E2241 (1920x1080@60Hz)

        3071MB NVIDIA GeForce GT 555M (Dell) 63 °C

        Storage

        238GB SAMSUNG SSD PM830 2.5" 7mm 256GB (SSD)

        223GB KINGSTON SH103S3240G (SSD) 39 °C

        1863GB Western Digital WDC WD20EARS-00MVWB0 (SATA)

        3726GB Seagate Backup+ Desk SCSI Disk Device (USB (SATA)) 32 °C

        Optical Drives

        MATSHITA BD-RE UJ240AF

        Audio

        Realtek High Definition Audio