Chat support for Presenter 10 - 11 no longer offered in US?

[kenwulf]

In attempting to contact Adobe Support last week, I found the Chat option for Adobe Presenter 10 - 11 is not available. Only option seems to be the Forum. Is it the case that the service level for Presenter in the US (where I am located) has changed recently? The service level description for Presenter on the Adobe contact options, What are my contact options? page, for Presenter indicate Phone, Chat, and Forums are included. Appreciate any help. Thank you!

[Jorma_at_CoSo]

When I go through the Support portal process I do see an option for chat when asking for help with Presenter. This is the support link:

Adobe Support 

[CupecoySox]

Anytime I click on chat I get the message that chat is currently closed. I have tried it at different times of the day.

[Jorma_at_CoSo]

Hm, try the chat here and see if they can help you: Adobe Connect Help | Adobe Connect Support