5 Replies Latest reply on Nov 10, 2017 7:19 AM by spunwebtechnology.com

    Cannot uninstall because of the updates

    lenamtl

      Hi,

       

      I have to uninstall Illustrator and adobe cloud from a PC, a user have installed this by mistake.

       

      The problem is when I try to uninstall Illustrator I have a message that request udpating the cloud application when doing so it's run for a day without completing the installation. I have tried it several times.

      So I cannot uninstall the whole package and the application.

      There are still space on HD  the problem is seems to be related to Adobe product that take too much ram and cannot update...

       

      So how can uninstall Illustrator and Cloud application without updating it ...
      How to by pass this update?

       

      This is not making sense that we have to update to uninstall....

       

      By the way if the system not meet the minimum requirement it should not allow to install the applications...