3 Replies Latest reply on May 9, 2017 9:22 AM by JJMack

    Brand new laptop, PS CS6 freezing 'not responding' every time I load more than 10 small images.

    bunnicula

      I got a new laptop recently, it's an HP Pavilion 15-aw057nr with 12gb ram, CPU/graphics are AMD A10-9600P Radeon R5 and I'm using Photoshop CS6. I had zero problems on my old laptop with Photoshop, I could load upwards of 40 of these images (they are less than 30 kb each and 300x169) without much lag and that laptop (An HP beats) had HALF the specs this one has. I tried reformatting and reinstalling PS, I've tried upping my power settings for max performance, I've hard reset the laptop, uninstalled and reinstalled, NOTHING works. I am at my wits end over this! Every time I try to load more than ten of those small images into PS it freezes up and I have to end task, close it down, reopen it to continue working. It's driving me insane! Please help me!

       

      (also thought I'd mention I even tried going into the preferences on PS and upping the memory there as well)

        • 1. Re: Brand new laptop, PS CS6 freezing 'not responding' every time I load more than 10 small images.
          JJMack Most Valuable Participant

          Were you running the same OS version on your old machine and did it have the same AMD hardware. Are all the system updates install on you HP are the device drivers up to date is CS6 up to date at version 13.01.3 and ACR version 9.1.1. If you post your CS6 system info we may be able to see something off in there.

           

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          • 2. Re: Brand new laptop, PS CS6 freezing 'not responding' every time I load more than 10 small images.
            bunnicula Level 1

            The old computer had Windows 10 on it just like this one does and was up to date. It was AMD as well, but since it was a four-year-old computer the card wasn't nearly as fast as this one is. What is ACR? I'm not familiar with that. Here is the system info:

             

            Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

            Operating System: Windows NT

            Version: 6.2

            System architecture: AMD CPU Family:15, Model:5, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2

            Physical processor count: 4

            Processor speed: 2396 MHz

            Built-in memory: 11728 MB

            Free memory: 7611 MB

            Memory available to Photoshop: 10429 MB

            Memory used by Photoshop: 100 %

            Image tile size: 132K

            Image cache levels: 4

            OpenGL Drawing: Enabled.

            OpenGL Drawing Mode: Basic

            OpenGL Allow Normal Mode: True.

            OpenGL Allow Advanced Mode: True.

            OpenGL Allow Old GPUs: Not Detected.

            Video Card Vendor: ATI Technologies Inc.

            Video Card Renderer: AMD Radeon(TM) R8 M445DX

            Display: 1

            Display Bounds:=  top: 0, left: 0, bottom: 1080, right: 1920

            Video Card Number: 2

            Video Card: AMD Radeon(TM) R5 Graphics

            OpenCL Unavailable

            Driver Version: 16.300.2701.0

            Driver Date: 20160809000000.000000-000

            Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,ati umd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitm m64.dll

            Video Mode: 1920 x 1080 x 4294967296 colors

            Video Card Caption: AMD Radeon(TM) R5 Graphics

            Video Card Memory: 2048 MB

            Video Rect Texture Size: 16384

            Video Card Number: 1

            Video Card: AMD Radeon(TM) R8 M445DX

            OpenCL Unavailable

            Driver Version: 16.300.2701.0

            Driver Date: 20160809000000.000000-000

            Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,ati umd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitm m64.dll

            Video Mode:

            Video Card Caption: AMD Radeon(TM) R8 M445DX

            Video Card Memory: 2048 MB

            Video Rect Texture Size: 16384

            Serial number: 92628701192123445467

            Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

            Temporary file path: C:\Users\BUNNIC~1\AppData\Local\Temp\

            Photoshop scratch has async I/O enabled

            Scratch volume(s):

              C:\, 916.3G, 788.5G free

            Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

            Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

            Additional Plug-ins folder: not set

             

             

            Installed components:

               A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

               ACE.dll   ACE 2012/01/18-15:07:40   66.492997   66.492997

               adbeape.dll   Adobe APE 2012/01/25-10:04:55   66.1025012   66.1025012

               AdobeLinguistic.dll   Adobe Linguisitc Library   6.0.0  

               AdobeOwl.dll   Adobe Owl 2012/02/09-16:00:02   4.0.93   66.496052

               AdobePDFL.dll   PDFL 2011/12/12-16:12:37   66.419471   66.419471

               AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  

               AdobeXMP.dll   Adobe XMP Core 2012/02/06-14:56:27   66.145661   66.145661

               AdobeXMPFiles.dll   Adobe XMP Files 2012/02/06-14:56:27   66.145661   66.145661

               AdobeXMPScript.dll   Adobe XMP Script 2012/02/06-14:56:27   66.145661   66.145661

               adobe_caps.dll   Adobe CAPS   6,0,29,0  

               AGM.dll   AGM 2012/01/18-15:07:40   66.492997   66.492997

               ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  

               aif_core.dll   AIF   3.0   62.490293

               aif_ocl.dll   AIF   3.0   62.490293

               aif_ogl.dll   AIF   3.0   62.490293

               amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000

               ARE.dll   ARE 2012/01/18-15:07:40   66.492997   66.492997

               AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830

               AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830

               Bib.dll   BIB 2012/01/18-15:07:40   66.492997   66.492997

               BIBUtils.dll   BIBUtils 2012/01/18-15:07:40   66.492997   66.492997

               boost_date_time.dll   DVA Product   6.0.0  

               boost_signals.dll   DVA Product   6.0.0  

               boost_system.dll   DVA Product   6.0.0  

               boost_threads.dll   DVA Product   6.0.0  

               cg.dll   NVIDIA Cg Runtime   3.0.00007  

               cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

               CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287

               CoolType.dll   CoolType 2012/01/18-15:07:40   66.492997   66.492997

               data_flow.dll   AIF   3.0   62.490293

               dvaaudiodevice.dll   DVA Product   6.0.0  

               dvacore.dll   DVA Product   6.0.0  

               dvamarshal.dll   DVA Product   6.0.0  

               dvamediatypes.dll   DVA Product   6.0.0  

               dvaplayer.dll   DVA Product   6.0.0  

               dvatransport.dll   DVA Product   6.0.0  

               dvaunittesting.dll   DVA Product   6.0.0  

               dynamiclink.dll   DVA Product   6.0.0  

               ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082

               FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433

               filter_graph.dll   AIF   3.0   62.490293

               hydra_filters.dll   AIF   3.0   62.490293

               icucnv40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

               icudt40.dll   International Components for Unicode 2011/11/15-16:30:22    Build gtlib_3.0.16615  

               image_compiler.dll   AIF   3.0   62.490293

               image_flow.dll   AIF   3.0   62.490293

               image_runtime.dll   AIF   3.0   62.490293

               JP2KLib.dll   JP2KLib 2011/12/12-16:12:37   66.236923   66.236923

               libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

               libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  

               LogSession.dll   LogSession   2.1.2.1640  

               mediacoreif.dll   DVA Product   6.0.0  

               MPS.dll   MPS 2012/02/03-10:33:13   66.495174   66.495174

               msvcm80.dll   Microsoft® Visual Studio® 2005   8.00.50727.9307  

               msvcm90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

               msvcp100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

               msvcp80.dll   Microsoft® Visual Studio® 2005   8.00.50727.9307  

               msvcp90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

               msvcr100.dll   Microsoft® Visual Studio® 2010   10.00.40219.1  

               msvcr80.dll   Microsoft® Visual Studio® 2005   8.00.50727.9307  

               msvcr90.dll   Microsoft® Visual Studio® 2008   9.00.30729.1  

               pdfsettings.dll   Adobe PDFSettings   1.04  

               Photoshop.dll   Adobe Photoshop CS6   CS6  

               Plugin.dll   Adobe Photoshop CS6   CS6  

               PlugPlug.dll   Adobe(R) CSXS PlugPlug Standard Dll (64 bit)   3.0.0.383  

               PSArt.dll   Adobe Photoshop CS6   CS6  

               PSViews.dll   Adobe Photoshop CS6   CS6  

               SCCore.dll   ScCore 2011/12/14-15:08:46   66.490082   66.490082

               ScriptUIFlex.dll   ScriptUIFlex 2011/12/14-15:08:46   66.490082   66.490082

               tbb.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

               tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   3, 0, 2010, 0406  

               TfFontMgr.dll   FontMgr   9.3.0.113  

               TfKernel.dll   Kernel   9.3.0.113  

               TFKGEOM.dll   Kernel Geom   9.3.0.113  

               TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

               updaternotifications.dll   Adobe Updater Notifications Library   6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   6.0.0.24

               WRServices.dll   WRServices Friday January 27 2012 13:22:12   Build 0.17112   0.17112

               wu3d.dll   U3D Writer   9.3.0.113  

             

             

             

             

            Required plug-ins:

             

             

               3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Accented Edges 13.0

               Adaptive Wide Angle 13.0

               ADM 3.11x01

               Angled Strokes 13.0

               Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Bas Relief 13.0

               BMP 13.0

               Camera Raw 9.1.1

               Camera Raw Filter 9.1.1

               Chalk & Charcoal 13.0

               Charcoal 13.0

               Chrome 13.0

               Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Color Halftone 13.0

               Colored Pencil 13.0

               CompuServe GIF 13.0

               Conté Crayon 13.0

               Craquelure 13.0

               Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Crop and Straighten Photos Filter 13.0

               Crosshatch 13.0

               Crystallize 13.0

               Cutout 13.0

               Dark Strokes 13.0

               De-Interlace 13.0

               Dicom 13.0

               Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Diffuse Glow 13.0

               Displace 13.0

               Dry Brush 13.0

               Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Embed Watermark 4.0

               Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Extrude 13.0

               FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Fibers 13.0

               Film Grain 13.0

               Filter Gallery 13.0

               Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Fresco 13.0

               Glass 13.0

               Glowing Edges 13.0

               Google Earth 4 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Grain 13.0

               Graphic Pen 13.0

               Halftone Pattern 13.0

               HDRMergeUI 13.0

               IFF Format 13.0

               Ink Outlines 13.0

               JPEG 2000 13.0

               Kurtosis 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Lens Blur 13.0

               Lens Correction 13.0

               Lens Flare 13.0

               Liquify 13.0

               Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Maximum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Mean 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Median 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Mezzotint 13.0

               Minimum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Mosaic Tiles 13.0

               Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Neon Glow 13.0

               Note Paper 13.0

               NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Ocean Ripple 13.0

               Oil Paint 13.0

               OpenEXR 13.0

               Paint Daubs 13.0

               Palette Knife 13.0

               Patchwork 13.0

               Paths to Illustrator 13.0

               PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Photocopy 13.0

               Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Pinch 13.0

               Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Plaster 13.0

               Plastic Wrap 13.0

               PNG 13.0

               Pointillize 13.0

               Polar Coordinates 13.0

               Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Poster Edges 13.0

               Radial Blur 13.0

               Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Range 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Read Watermark 4.0

               Reticulation 13.0

               Ripple 13.0

               Rough Pastels 13.0

               Save for Web 13.0

               ScriptingSupport 13.0

               Shear 13.0

               Skewness 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Smart Blur 13.0

               Smudge Stick 13.0

               Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Spatter 13.0

               Spherize 13.0

               Sponge 13.0

               Sprayed Strokes 13.0

               Stained Glass 13.0

               Stamp 13.0

               Standard Deviation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Sumi-e 13.0

               Summation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Targa 13.0

               Texturizer 13.0

               Tiles 13.0

               Torn Edges 13.0

               Twirl 13.0

               U3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Underpainting 13.0

               Vanishing Point 13.0

               Variance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Water Paper 13.0

               Watercolor 13.0

               Wave 13.0

               Wavefront|OBJ 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               Wind 13.0

               Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

               ZigZag 13.0

             

             

            Optional and third party plug-ins: NONE

             

             

            Plug-ins that failed to load: NONE

            Flash:

               Mini Bridge

               Kuler

            Installed TWAIN devices: NONE

            • 3. Re: Brand new laptop, PS CS6 freezing 'not responding' every time I load more than 10 small images.
              JJMack Most Valuable Participant

              You need to update CS6 it is a very buggy version of Photoshop without its updates.