3 Replies Latest reply on May 9, 2017 8:10 PM by Sherwin_in_Austin

    Lightroom CC 2015.10 won't recognize tif and jpg files in the same folder on import

    Sherwin_in_Austin Level 1

      I was having a problem sorting files in Lightroom CC, so I upgraded to CC 2015.10.  Now when I want to import images, it takes about 10 times longer to display a thumbnail under this new version, and won't recognize two versions of a file that are in jpg and tif format.  I also can't import the original MP4 file that I made these other files from with the capture frame option on the previous release.

       

      I would love to contact adobe directly, but they don't seem to have a chat or phone number option for support.

       

      How do I contact them so I can get this problem resolved.

       

      On another note, when I upgraded, I could no longer use my lightroom 5.6 for an older catalog.