2 Replies Latest reply on May 9, 2017 4:07 PM by Sherwin_in_Austin

    How do I contact Adobe Support for Lightroom CC 2015.10?

    Sherwin_in_Austin

      I submitted to the forum, but I need immediate help.  So how do I contact Adobe Support either via Chat or phone?

        • 1. Re: How do I contact Adobe Support for Lightroom CC 2015.10?
          John Waller Adobe Community Professional & MVP

          You could try Adobe Chat

          contact-bumper

           

          However most product support seems to be via these forums these days.

          1 person found this helpful
          • 2. Re: How do I contact Adobe Support for Lightroom CC 2015.10?
            Sherwin_in_Austin Level 1

            Thanks, but that just takes me back to searching a forum, which is useless.  Since installing LR CC 2015.10 today from LR CC 2014 I've had several new issues and can't figure out how to get things fixed.  If you have some ideas, here's what's going on.

             

            1.  Can't import MP4 video now, worked yesterday on older release.

            2. I was using LR 5.7 for one catalog, after the update I can't use that any longer and was forced to upgrade that catalog to this new release.

            3. Takes significantly longer on file import to display the thumbnails for the images

            4. Saw a suggestion for #1 above to purge the video cache in the preferences setting and re-open LR.  Let the purge function run for over 5 minutes to purge 3GB and when it never finished in that time I cancelled it.  10 minutes later it's still trying to cancel and hasn't finished.  I now need to cancel LR in task manager.

             

            It's a frustrating day in LR Adobe land.