8 Replies Latest reply on May 17, 2017 10:08 AM by Sherwin_in_Austin

    Unable to import video with LR CC 2015.10, or play videos previously import with LR CC 2014

    Sherwin_in_Austin

      Since installing Lightroom CC 2015.10 I've ad more problems than solutions.

       

      Now I can't import new videos, I get an error:

       

      An unknown error occurred while reading the video file, connecting to dynamic link server failed (1)

         GORP3456.MP4

       

      I also can't play previously imported videos.

       

      How do I contact Adobe support directly?