2 Replies Latest reply on May 11, 2017 2:04 PM by dhananjays36801738

    element 14: add media not working

    zhiyiz48769461 Level 1

      I click on 'folders and files' from the menu drop down, but nothing happens

       

      [Moved from the Lounge (which is where you can "connect with your peers" from across all of Adobe's products for conversations that don't directly relate to help and support) to a product-specific support forum - moderator]

        • 1. Re: element 14: add media not working
          Steve Grisetti Adobe Community Professional

          What operating system are you using?

           

          Which processor does your computer have and with how much RAM? How much free, clean, defragmented space is on your hard drive?

           

          When you say "nothing happens" when you click on Add Media, do you literally mean nothing happens?

          • 2. Re: element 14: add media not working
            dhananjays36801738 Adobe Employee

            Hi zhiyiz,

             

            Thanks for posting in Adobe forums.

            I understand you are facing issue in Organizer to work with Menu buttons.

            There is a possibility that you might have hidden your taskbar in Windows operating system.

            Can we follow the following steps:

            Firstly,

            - Unhide your taskbar

            - Press and hold or right-click any empty space on the taskbar, tap or click Settings , and then turn on either or both Automatically hide the taskbar in desktop mode and Automatically hide the taskbar in tablet mode.

             

            *If this doesn’t work.

            Secondly,

            - Set your Adobe Organizer windows to “Restore Size”

            - Example

            - This is restore Restore.PNG

            - &

            - This is maximize Maximize.PNG

             

             

            Hope this works

            Thanks

            Regards

            Dhananjay

            2 people found this helpful