3 Replies Latest reply on May 14, 2017 12:30 AM by ilana701

    I have version 14 and can not open it

    ilana701

      Hi

      I bought it last year and now I can not open it

      what can I do please?

      Thanks

      ilana

        • 1. Re: I have version 14 and can not open it
          Steve Grisetti Adobe Community Professional

          Which program do you have version 14 of? Premiere Elements or Photoshop Elements?

           

          Did it install properly? What happens when you double click the icon?

           

          You say you bought the program last year? Did you only recently install it or did you install it last year and you've only recently tried to open it?

           

          What operating system are you using? Which processor do you have with how much RAM?

           

          The more details we have, the more likely we can help you.

          • 2. Re: I have version 14 and can not open it
            dhananjays36801738 Adobe Employee

            Hi ilana,

             

            Thanks for contacting Adobe forums.

            I understand you are not able to open Adobe Elements 14 in your machine.

            If you are using a Windows operating system then please follow the following steps:

             

            - Go to location

            C:\Program Files (x86)\Common Files\Adobe\

            - Rename "SLCache" to "SLCache.old"

            - Go to location

            C:\ProgramData\Adobe\

            -Rename "SLStore" to "SLStore.old"

             

            If inside C:\ you do not find "ProgramData" folder then it means it is hidden then to open it

            - Open "Run" command

            - Type %ProgramData%  inside Run command

            - Hit "Enter"

             

            Open Adobe Elements & give it some time to open (30 seconds approx)

            - It should ask you to activate the product

            - Sign in with your Adobe ID

            - Enter your serial number & activate the product

             

            Hope this helps

             

            Happy Editing

            Thanks

            Regards

            Dhananjay

            2 people found this helpful
            • 3. Re: I have version 14 and can not open it
              ilana701 Level 1

              Hi Dhananjay

              I will try it!

              Thanks:)

              Ilana