16 Replies Latest reply on Jul 17, 2017 3:09 AM by Ann Bens

    Can't import videos into Premiere Elements 15 from Google Nexus 5x



      I have an LG Google Nexus 5x mobile phone which takes videos in HD (H264 - MPEG 4 AVC 1920x1090 @ 30FPS) and also 4K (H264 - MPEG 4 AVC 3840x2160 @ 30FPS) videos. I downloaded the files from the phone to my desktop in order to open/import it into premiere elements from there. But it doesn't work. When I try to import any of these files there's always a "general error" popping up in elemens. What's wrong?