2 Replies Latest reply on May 11, 2017 3:24 AM by ManiacJoe

    CR2 files in Lightroom [Unable to open Canon 1000D Raw files in trial version of Lightroom CC 2015.10]

    lauraw29367850

      Hi everyone,

      I've seen this is an issue for a lot of people but none of the solutions I've found seem to work for me yet!

       

      I'm using a Canon 1000D which is producing CR2 files.

      I'm trying to import using the trial version of Lightroom (2015.10, Camera Raw 9.10).

      I'm using a MacBook Air, oS Sierra.

       

      Whenever I try to import the CR2 images either from camera directly or via desktop first, I get an error stating that "The file cannot be opened by lightroom." Sometimes it doesn't even get this far and just seems to freeze and I have to restart lightroom.

       

      I have also tried using the Adobe DNG converter 9.9.0.718 and this says that "The source folder does not contain any supported camera raw files."

       

      Anyone have any suggestions?!

       

      Thanks!

      Laura.