3 Replies Latest reply on Jul 31, 2017 2:54 AM by misterowen

    Error 16 frustration

    OldLehrer Level 1

      Happens with both Premiere and Photoshop Elements 15 on my iMac. I lied and said I was using CC to start a chat and they did help me with permissions which were correct anyway. But yet the problem continues regularly every two or three weeks. Works fine after reinstall but then after a few weeks something triggers it and I have to reinstall both again. I have not received any useful assistance with this. Any other Mac user having a similar problem? Is there a final solution?

        • 1. Re: Error 16 frustration
          Steve Grisetti Adobe Community Professional

          You don't say which version of OSX or OS you're using, but the problem appears to be at the operating system level. (I'm having no problems running these programs on my El Capitan, FWIW.)

           

          Check out this possible solution.

          AI Workshop: Error 16 - What To Do About It?

          • 2. Re: Error 16 frustration
            OldLehrer Level 1

            Thanks for the reply. Mac OS 10.12.4 (I had put this in the tags). I have already used all the suggestions listed here and went to user chat  for personal advice but it was basically the same thing - permissions, which I have covered. I was hoping to run into another Mac user who had encountered the same problem and might offer a solution. It is frustrating. I have been using Preimere Elements since version 8 and have never had this situation. I edit video for a community TV station and sort of depend on its stability. The frustration is never knowing when it will shut down with error 16. It always comes back for several weeks after a reinstall but will then suddenly quit. Yes, this has only happened with Sierra. Wish Adobe would be of more help.

            • 3. Re: Error 16 frustration
              misterowen

              Here's what worked for me with PS Elements 12 on MacOS 11.6 El Capitan. I keep getting the annoying Error 12 about once a year.

               

              In Finder, navigate to /Library/Application Support/Adobe/

               

              There should be a subfolder named "SLStore" that contains two files: "Adobe01.bmp" and one that is eight digits with file type ".lic"

               

              Rename this folder and create a new empty ( ! ) folder named "SLStore". Set permissions for this folder as instructed.

               

              Launch PSE. You should now be able to register with your Adobe ID and enter you license key again. If not, quit and launch again.