Never heard of it being done in RH-land & a quick google on ZD being able to bulk import content doesn't turn up much from their end either.
I've been pondering something similar to this for a couple of weeks now. Because of a different thread asking a similar question. That one had to do with wiki stuff.
Just tossing this idea out to spur discussion.
What are the benefits of RoboHelp? Nice organized Table of Contents. Easy output to a Responsive site. Things are easy to find with the search and whatnot, right?
The drawbacks, of course, are that end users cannot easily modify the information. And in that train of thought, it becomes problemsome for users to do that anyway, right? I mean, if docs say X=Y and a user mistakenly believes that X=Z and updates the docs accordingly, suddenly we are dealing with misinformation, no?
So I was playing "what if" and pondered the following. What if one created a RoboHelp "shell" project? My thought was that one could create topics for general areas of interest. And in the topics, insert inline frames that present individual wiki pages. So end users could use RoboHelp and maybe its search or index or TOC functions to more easily locate the pages they need, but they could also make modifications to these pages because they are wiki pages presented in the Inline Frame portals.
I'm not sure if this remotely addresses the issue, but perhaps it will spur some other thoughts.
That's a great idea Rick, but unfortunately for us the requirement is not that we want users to create content. My team will do that. We want to see if we can amalgamate the advantages of both products. Zendesk has some very useful features too, not for the content creators, but for our Support Desk and user community.
We're at the stage where we are looking at tool that can do what we want. It looks like Flare can do it, via a 3rd party app, so figured I'd ask around to see if the great and good knew whether good old RH could do it. If not, I'll have a job trying to convince the powers to be to go with it.
Hi Jeff. Zendesk import functionality is virtually non-existent. You can use ProPlus but it is just an import. If you amend the RH output, you have to repeat it all over again. Oh and don't even get me started on Zendesk's editor. It makes this Jive editor look good :-)
LOL! Have you looked at solutions like Mindtouch or Salesforce? - they both seem to have that CRM/content repository feel to them (I suspect they cost a bundle though)