4 Replies Latest reply on May 11, 2017 1:30 PM by Mllejules

    Intermittent graphics driver issues

    Mllejules Level 1

      Hi, when I try to use certain PS filters (e.g. oil paint) I get an error message about my graphics card being insufficient and recommending that I update my drivers. I'm running Mac, however, and am up-to-date with the latest Sierra. I'm also up-to-date with the latest PS CC.

       

      Last night I had an Adobe employee remote into my computer and after some fiddling (e.g. increasing memory usage), the filters I needed started working. I came back to my Mac today, however, hoping to do some work, only to find they are again not working and I'm getting the same message, in spite of no settings having been changed since yesterday. The Adobe employee suggested it might be something wrong on Apple's end, but how do I get through to them without having to pay €30 for the privilege?

       

      Does anyone know what might *actually* be wrong? It used to work in the past. Why would it be intermittent? And, having not worked fifteen minutes ago, I just tried it again and it does. WHAT.

       

      From PS:

      Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967  x64

      Number of Launches: 22

      Operating System: Mac OS 10.12.4

      System architecture: Intel CPU Family:6, Model:60, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2

      Physical processor count: 4

      Processor speed: 2900 MHz

      Built-in memory: 8192 MB

      Free memory: 5417 MB

      Memory available to Photoshop: 6892 MB

      Memory used by Photoshop: 89 %

      History Thumbnails: Enabled.

      Touch Bar: Enabled.

      Alias Layers: Disabled.

      Modifier Palette: Disabled.

      Highbeam: Enabled.

      Image tile size: 1024K

      Image cache levels: 6

      Font Preview: Medium

      TextComposer: Latin

      Display: 1

      Main Display

      Display Bounds: top=0, left=0, bottom=1080, right=1920

      OpenGL Drawing: Enabled.

      OpenGL Allow Old GPUs: Not Detected.

      OpenGL Drawing Mode: Advanced

      OpenGL Allow Normal Mode: True.

      OpenGL Allow Advanced Mode: True.

      AIFCoreInitialized=1

      AIFOGLInitialized=1

      OGLContextCreated=1

      NumGLGPUs=1

      NumCLGPUs=1

      NumNativeGPUs=1

      glgpu[0].GLVersion="2.1"

      glgpu[0].IsIntegratedGLGPU=0

      glgpu[0].GLMemoryMB=1024

      glgpu[0].GLName="NVIDIA GeForce GT 750M OpenGL Engine"

      glgpu[0].GLVendor="NVIDIA Corporation"

      glgpu[0].GLVendorID=4318

      glgpu[0].GLRectTextureSize=16384

      glgpu[0].GLRenderer="NVIDIA GeForce GT 750M OpenGL Engine"

      glgpu[0].GLRendererID=16918311

      glgpu[0].HasGLNPOTSupport=1

      glgpu[0].CanCompileProgramGLSL=1

      glgpu[0].GLFrameBufferOK=1

      glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"

      glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1638 4]

      glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

      glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]

      glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]

      glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

      glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[2048]

      glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

      glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

      glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

      glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

      clgpu[0].CLPlatformVersion="1.2 (Mar  6 2017 20:53:28)"

      clgpu[0].CLDeviceVersion="1.2 "

      clgpu[0].IsIntegratedCLGPU=0

      clgpu[0].CLMemoryMB=1024

      clgpu[0].CLName="GeForce GT 750M"

      clgpu[0].CLVendor="NVIDIA"

      clgpu[0].CLVendorID=16918272

      clgpu[0].CLDriverVersion="10.16.34 355.10.05.35f05"

      clgpu[0].CLBandwidth=1.82981e+10

      clgpu[0].CLCompute=47.4947

      nativegpu[0].NativeName="NVIDIA GeForce GT 750M"

      License Type: Subscription

      Serial number: 96040968858795641520

      GUIDBucket:

        bucket: 254

        test: DocumentPanel

      Application folder: /Applications/Adobe Photoshop CC 2017/

      Photoshop scratch has async I/O enabled

      Scratch volume(s):

        Startup, 930.7G, 222.6G free

      Required Plug-ins folder: /Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/Plug-ins/

      Primary Plug-ins folder: /Applications/Adobe Photoshop CC 2017/Plug-ins/

       

      Installed components:

         AdbePM.framework   AdbePM   2.5.00.377243   1.578146

         adobe_caps.framework   adobe_caps   10.0.0.6   1.584361

         AdobeACE.framework   AdobeACE   2.20.02.37848   79.579975

         AdobeAGM.framework   AdobeAGM   4.30.87.37848   79.579975

         AdobeAXE8SharedExpat.framework   AdobeAXE8SharedExpat   3.8.0.34320   79.562390

         AdobeAXEDOMCore.framework   AdobeAXEDOMCore   3.8.0.34320   79.562390

         AdobeBIB.framework   AdobeBIB   1.2.03.37848   79.579975

         AdobeBIBUtils.framework   AdobeBIBUtils   1.1.01   79.579975

         AdobeCoolType.framework   AdobeCoolType   5.15.00.37848   79.579975

         AdobeCrashReporter.framework   AdobeCrashReporter   7.3.2 

         AdobeExtendScript.framework   AdobeExtendScript   4.5.6.5   80.1089815

         AdobeJP2K.framework   AdobeJP2K   1.2.2.38234   79.266006

         AdobeLinguistic.framework      22175 

         AdobeMPS.framework   AdobeMPS   5.8.1.37174   79.577269

         AdobeOwl.framework   AdobeOwl   5.2.11 

         AdobePDFL.framework   AdobePDFL   15.0.0.36975   79.195992

         AdobePDFSettings.framework   AdobePDFSettings   1.4 

         AdobePIP.framework   AdobePIP   7.4.1.60.45263 

         AdobeScCore.framework   AdobeScCore   4.5.6.5   80.1089815

         AdobeSVGAGM.framework   AdobeSVGAGM   1.0.0.37848   79.579975

         AdobeSVGRE.framework   AdobeSVGRE   6.0   79.579975

         AdobeUpdater.framework   AdobeUpdater   6.0.0.1452   "52.338651"

         AdobeXMP.framework   AdobeXMPCore   79.159824   79.159824

         AdobeXMPFiles.framework   AdobeXMPFiles   79.159824   79.159824

         AdobeXMPScript.framework   AdobeXMPScript   79.159824   79.159824

         ahclient.framework   ahclient   2.2.0.1 

         AIDE.framework   AIDE   1.5.0.36540   79.574279

         aif.framework   aif   6.0.00.1   1.

         amtlib.framework   amtlib   10.0.0.119 

         boost_date_time.framework   boost_date_time   10.0.0.0 

         boost_filesystem.framework   boost_filesystem   10.0.0.0 

         boost_signals.framework   boost_signals   10.0.0.0 

         boost_system.framework   boost_system   10.0.0.0 

         boost_threads.framework   boost_threads   10.0.0.0 

         Cg.framework   NVIDIA Cg    

         CITThreading.framework       

         dvaaudiodevice.framework   dvaaudiodevice   10.0.0.0 

         dvacore.framework   dvacore   10.0.0.0 

         dvamarshal.framework   dvamarshal   10.0.0.0 

         dvamediatypes.framework   dvamediatypes   10.0.0.0 

         dvametadata.framework   dvametadata   10.0.0.0 

         dvametadataapi.framework   dvametadataapi   10.0.0.0 

         dvametadataUI.framework   dvametadataUI   10.0.0.0 

         dvaplayer.framework   dvaplayer   10.0.0.0 

         dvatransport.framework   dvatransport   10.0.0.0 

         dvaui.framework   dvaui   10.0.0.0 

         dvaunittesting.framework   dvaunittesting   10.0.0.0 

         dynamiclink.framework   dynamiclink   10.0.0.0 

         ICUConverter.framework   ICUConverter   3.61   "gtlib_6.0" "." "21287"

         ICUData.framework   ICUData   3.61   "gtlib_6.0" "." "21287"

         ICUUnicode.framework   ICUUnicode   3.61   "gtlib_6.0" "." "21287"

         LogSession.framework   LogSession   7.4.1.60.45263 

         manta.framework   manta   2.0.00.1   1.

         mediacoreif.framework   mediacoreif   10.0.0.0 

         PlugPlugExternalObject.framework      7.0.0.67 

         PlugPlugOwl.framework   PlugPlugOwl   7.0.0.67 

         UpdaterNotifications.framework   UpdaterNotifications   10.0.0.1   "10.0.0.1"

         WRServices.framework       

       

      Required plug-ins:

         3D Studio 18.1.1  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

         Accented Edges 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Adaptive Wide Angle 18.1.1, Copyright © 2014-2017 Adobe Systems Incorporated - from the file “Adaptive Wide Angle.plugin”

         Angled Strokes 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Average 18.1.1  ©1993-2017 Adobe Systems Incorporated - from the file “Average.plugin”

         Bas Relief 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         BMP 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Camera Raw 9.10 (739), Copyright © 2017 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

         Camera Raw Filter 9.10 (739), Copyright © 2017 Adobe Systems Incorporated - from the file “Camera Raw.plugin”

         Chalk & Charcoal 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Charcoal 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Chrome 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Cineon 18.1.1  ©2002-2017 Adobe Systems Incorporated - from the file “Cineon.plugin”

         Clouds 18.1.1  ©1993-2017 Adobe Systems Incorporated - from the file “Clouds.plugin”

         Collada DAE 18.1.1  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

         Color Halftone 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Colored Pencil 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         CompuServe GIF 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Conté Crayon 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Craquelure 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Crop and Straighten Photos 18.1.1  Copyright © 2003-2017 Adobe Systems Incorporated - from the file “CropPhotosAuto.plugin”

         Crop and Straighten Photos Filter 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Crosshatch 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Crystallize 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Cutout 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Dark Strokes 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         De-Interlace 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Dicom 18.1.1, Copyright © 2003-2017 Adobe Systems Incorporated - from the file “dicom.plugin”

         Difference Clouds 18.1.1  ©1993-2017 Adobe Systems Incorporated - from the file “Clouds.plugin”

         Diffuse Glow 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Displace 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Dry Brush 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Eazel Acquire 18.1.1  Copyright © 2007-2017 Adobe Systems Incorporated - from the file “EazelAcquire.plugin”

         Entropy 18.1.1  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

         Export Color Lookup Tables 18.1.1  Copyright ©2012-2017 Adobe Systems Incorporated - from the file “Export3DLUT.plugin”

         Extrude 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         FastCore Routines 18.1.1  ©1990-2017 Adobe Systems Incorporated - from the file “FastCore.plugin”

         Fibers 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Film Grain 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Filter Gallery 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Flash 3D 18.1.1  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

         Fresco 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Glass 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Glowing Edges 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Google Earth 4 KMZ 18.1.1  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

         Grain 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Graphic Pen 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Halftone Pattern 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         HDRMergeUI 18.1.1, Copyright © 2003-2017 Adobe Systems Incorporated - from the file “HDRMergeUI.plugin”

         HSB/HSL 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         IFF Format 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         IGES 18.1.1  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

         Ink Outlines 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         JPEG 2000 18.1.1  Copyright © 2001-2017 Adobe Systems Incorporated - from the file “JPEG2000.plugin”

         Kurtosis 18.1.1  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

         Lens Blur 18.1.1, Copyright © 2002-2017 Adobe Systems Incorporated - from the file “Lens Blur.plugin”

         Lens Correction 18.1.1, Copyright © 2002-2017 Adobe Systems Incorporated - from the file “Lens Correct.plugin”

         Lens Flare 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Liquify 18.1.1, Copyright © 2001-2017 Adobe Systems Incorporated - from the file “Liquify.plugin”

         Matlab Operation 18.1.1  ©1993-2017 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

         Maximum 18.1.1  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

         Mean 18.1.1  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

         Measurement Core 18.1.1  Copyright © 1993-2017 Adobe Systems Incorporated - from the file “MeasurementCore.plugin”

         Median 18.1.1  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

         Mezzotint 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Minimum 18.1.1  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

         MMXCore Routines 18.1.1  ©1990-2017 Adobe Systems Incorporated - from the file “MMXCore.plugin”

         Mosaic Tiles 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Multiprocessor Support 18.1.1  Copyright © 1990-2017 Adobe Systems Incorporated - from the file “MultiProcessor Support.plugin”

         Neon Glow 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Note Paper 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         NTSC Colors 18.1.1  ©1993-2017 Adobe Systems Incorporated - from the file “NTSC Colors.plugin”

         Ocean Ripple 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         OpenEXR 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Paint Daubs 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Palette Knife 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Patchwork 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Paths to Illustrator 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         PCX 18.1.1  ©1989-2017 Adobe Systems Incorporated - from the file “PCX.plugin”

         Photocopy 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Photoshop 3D Engine 18.1.1  ©2006-2017 Adobe Systems Incorporated - from the file “Photoshop3DEngine.plugin”

         Photoshop Touch Copyright ©2013-2017 Adobe Systems Incorporated - from the file “PSDX.plugin”

         Picture Package Filter 18.1.1  ©1993-2017 Adobe Systems Incorporated - from the file “ChannelPort.plugin”

         Pinch 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Pixar 18.1.1  ©1989-2017 Adobe Systems Incorporated - from the file “Pixar.plugin”

         Plaster 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Plastic Wrap 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         PLY 18.1.1  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

         PNG 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Pointillize 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Polar Coordinates 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Portable Bit Map 18.1.1  ©1989-2017 Adobe Systems Incorporated - from the file “PBM.plugin”

         Poster Edges 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         PRC 18.1.1  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

         Radial Blur 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Radiance 18.1.1  ©2003-2017 Adobe Systems Incorporated - from the file “Radiance.plugin”

         Range 18.1.1  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

         Render Color Lookup Grid 18.1.1  Copyright ©2012-2017 Adobe Systems Incorporated - from the file “Export3DLUT.plugin”

         Reticulation 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Ripple 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Rough Pastels 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Save for Web 18.1.1, Copyright © 1999-2017 Adobe Systems Incorporated - from the file “Save for Web.plugin”

         ScriptingSupport 18.1.1, Copyright © 2017 Adobe Systems Incorporated - from the file “ScriptingSupport.plugin”

         Shake Reduction 18.1.1, Copyright © 2014-2017 Adobe Systems Incorporated - from the file “Shake Reduction.plugin”

         Shear 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Skewness 18.1.1  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

         Smart Blur 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Smudge Stick 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Solarize 18.1.1  Copyright © 1993-2017 Adobe Systems Incorporated - from the file “Solarize.plugin”

         Spaces 18.1.1, Copyright © 2015 Adobe Systems Incorporated - from the file “Spaces.plugin”

         Spatter 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Spherize 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Sponge 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Sprayed Strokes 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Stained Glass 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Stamp 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Standard Deviation 18.1.1  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

         STL 18.1.1  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

         Sumi-e 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Summation 18.1.1  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

         Targa 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Texturizer 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Tiles 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Torn Edges 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Twirl 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         U3D 18.1.1  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

         Underpainting 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Vanishing Point 18.1.1, Copyright © 2003-2017 Adobe Systems Incorporated - from the file “VanishingPoint.plugin”

         Variance 18.1.1  ©2006-2017 Adobe Systems Incorporated - from the file “statistics.plugin”

         Virtual Reality Modeling Language | VRML 18.1.1  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

         Water Paper 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Watercolor 18.1.1, Copyright © 1991-2017 Adobe Systems Incorporated - from the file “Filter Gallery.plugin”

         Wave 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Wavefront|OBJ 18.1.1  ©2006-2017 Adobe Systems Incorporated - from the file “U3D.plugin”

         Wind 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

         Wireless Bitmap 18.1.1  ©1989-2017 Adobe Systems Incorporated - from the file “WBMP.plugin”

         ZigZag 18.1.1, Copyright © 2003-2016 Adobe Systems Incorporated - from the file “Standard Multiplugin.plugin”

       

      Optional and third party plug-ins: NONE

      Duplicate and Disabled plug-ins: NONE

      Plug-ins that failed to load: NONE

      Extensions:

         com.adobe.inapp.purchase  2.7.122 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/purchase.html ”

         Recent Files  1.4.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/index.html”

         Libraries  2.7.122 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.DesignLibraryPanel.html/index.html”

         New Document  1.4.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/fnft.html”

         com.adobe.experimentation.extension  2.0.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.experimentation.extension/index.html”

         Start  1.4.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.ccx.start/index.html”

         Adobe Color Themes  6.1.0 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.KulerPanel.html/index.html”

         Export As  3.0.8 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

         Device Preview  1.3.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.previewHD/PSPanel/panel.html”

         com.adobe.preview.loader  1.3.1 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.previewHD/PSLoader/loader.html”

         Export As  3.0.8 - from the file “/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/Required/CEP/extensions/com.adobe.photoshop.crema/PSPanel/dialog.html”

       

      Installed TWAIN devices: NONE

        • 1. Re: Intermittent graphics driver issues
          Warunicorn Adobe Community Professional

          Never heard of graphics interfering with the amount of memory Photoshop needs. (If I'm understanding you correctly.)

           

          8 GB of computer memory (RAM) isn't exactly bad...but Photoshop sure loves its RAM more than anything.

           

          What are the settings used for your documents? (8-bit or 16-bit? Dimensions?)

          • 2. Re: Intermittent graphics driver issues
            Mllejules Level 1

            When the technician first remoted in, I had been working on a tiff that was 16 bit. They changed it to 8-bit and that made no difference. They then opened one of my raw files and tried it on that with no luck. When they did get it to work, it was with a raw 8-bit file. I usually work with raw or jpgs from a 7D, so not huge resolutions.

             

            My partner remembered that his old MacBook Pro used to have an option for idling the graphics processing when it's not being used intensively, so he suggested something similar might be responsible for why this is an intermittent problem. But it both seems unlikely that an iMac would do that, and even if it does, we could find no option to "turn off" that feature anywhere, unlike on his MacBook.

            • 3. Re: Intermittent graphics driver issues
              D Fosse Adobe Community Professional & MVP

              Mllejules  wrote

               

              I'm running Mac, however, and am up-to-date with the latest Sierra

               

              Up to date doesn't necessarily mean that the driver is working as it should. The sad truth about video drivers is that new releases often mean one bug fixed, two new ones introduced. We've all had to roll back a version or three.

               

              With Apple you're a bit crippled as you can't get current updates from the GPU vendor - you have to wait for a Mac OS update, and hope that fixes it.

               

              The video card has its own dedicated memory - but if you're doing memory-intensive work and the GPU runs out, it starts eating into main memory. That's when 8GB starts to wear a little thin.

              • 4. Re: Intermittent graphics driver issues
                Mllejules Level 1

                I had shut down (not just slept) my Mac last night, so when I used it this morning and opened Photoshop, it should have been "fresh". Opening Photoshop was the only intensive thing I'd done. So does it follow that my graphics card was so maxed out that it couldn't apply a filter?

                 

                Do you have any recommendations on how I can contact Apple and let them know? As far as I can tell I can only get support by paying for it.