2 Replies Latest reply on May 14, 2017 6:54 AM by texh

    Uninstall Photoshop failed, error code 130

    texh Level 1

      My Photoshop is broken with error 16, i'm trying to install it, but it failed with an error code 130. Please help me

       

       

      Logs

       

      05/11/17 22:21:42:917 | [INFO] |  | HDSetup | HDIM | ApplicationContext |  | HDIM | 2208 | ************************* START Adobe Setup *************************
      05/11/17 22:21:42:918 | [INFO] |  | HDSetup | HDIM | ApplicationContext |  | HDIM | 2208 | Adobe Setup Version: 3.9.1.335
      05/11/17 22:21:42:919 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 2208 | Inside hdpimCreateSession
      05/11/17 22:21:42:919 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 2208 | Entering into 'createHDPIMSession'
      05/11/17 22:21:42:919 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 2208 | new session '{A0A87AD0-7040-41B3-A40F-13C446083294}' created 
      05/11/17 22:21:42:919 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 2208 | Exiting hdpimCreateSession, new session ID is '{A0A87AD0-7040-41B3-A40F-13C446083294}'
      05/11/17 22:21:42:970 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 9392 | Inside hdpimUnInstallProduct with request <DriverInfo><ProductInfo><SAPCode>PHSP</SAPCode><CodexVersion>18.0.1</CodexVersion><Platform>win64</Platform></ProductInfo><RequestInfo><deleteUserPreferences>true</deleteUserPreferences></RequestInfo></DriverInfo>
      
      05/11/17 22:21:42:971 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 9392 | Exiting hdpimUnInstallProduct with status '0'
      05/11/17 22:21:42:975 | [WARN] |  | HDSetup | HDPIM | ProductInfo |  | HDPIM | 13216 | Unable to parse conflicting process XML ''
      05/11/17 22:21:42:998 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 13216 | Sorting packages to uninstall
      05/11/17 22:21:42:998 | [WARN] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 13216 | There is no package to proccess
      05/11/17 22:21:43:000 | [WARN] |  | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 13216 | Directory to delete not present at location 'C:\Program Files (x86)\Common Files\Adobe\PCF'
      05/11/17 22:21:43:004 | [INFO] |  | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 13216 | No packages to process, this may be if all packages are already installed or all conditions failed
      05/11/17 22:21:43:004 | [FATAL] |  | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 13216 | Error occured in uninstall product workflow with error code 130 error message 
      05/11/17 22:21:43:471 | [INFO] |  | HDSetup | HDIM | ApplicationContext |  | HDIM | 13336 | Exit Code: 130
      -------------------------------------- Summary --------------------------------------
       - 1 fatal error(s), 0 error(s), 3 warnings(s) 
      
      
      FATAL: Error occured in uninstall product workflow with error code 130 error message 
      WARN: Unable to parse conflicting process XML ''
      WARN: There is no package to proccess
      WARN: Directory to delete not present at location 'C:\Program Files (x86)\Common Files\Adobe\PCF'
      -------------------------------------------------------------------------------------
      
      
      05/11/17 22:21:44:584 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 2208 | Inside hdpimControlProgress for request type '2' with driverXML 
      05/11/17 22:21:44:584 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 2208 | Exiting hdpimControlProgress with status '0'
      05/11/17 22:21:44:988 | [INFO] |  | HDSetup | HDIM | ApplicationContext |  | HDIM | 2208 | Exit Code: 130
      -------------------------------------- Summary --------------------------------------
       - 1 fatal error(s), 0 error(s), 3 warnings(s) 
      
      
      FATAL: Error occured in uninstall product workflow with error code 130 error message 
      WARN: Unable to parse conflicting process XML ''
      WARN: There is no package to proccess
      WARN: Directory to delete not present at location 'C:\Program Files (x86)\Common Files\Adobe\PCF'
      -------------------------------------------------------------------------------------
      
      
      05/11/17 22:21:44:988 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 2208 | Inside hdpimTerminateSession
      05/11/17 22:21:44:988 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 2208 | Exiting hdpimTerminateSession, successfully closed session '0'
      05/11/17 22:21:44:989 | [INFO] |  | HDSetup | HDIM | ApplicationContext |  | HDIM | 2208 | *************************  END Adobe Setup  *************************