2 Replies Latest reply on May 14, 2017 6:54 AM by texh

    Uninstall Photoshop failed, error code 130

    texh

      My Photoshop is broken with error 16, i'm trying to install it, but it failed with an error code 130. Please help me

       

       

      Logs

       

      05/11/17 22:21:42:917 | [INFO] |  | HDSetup | HDIM | ApplicationContext |  | HDIM | 2208 | ************************* START Adobe Setup *************************
      05/11/17 22:21:42:918 | [INFO] |  | HDSetup | HDIM | ApplicationContext |  | HDIM | 2208 | Adobe Setup Version: 3.9.1.335
      05/11/17 22:21:42:919 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 2208 | Inside hdpimCreateSession
      05/11/17 22:21:42:919 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 2208 | Entering into 'createHDPIMSession'
      05/11/17 22:21:42:919 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 2208 | new session '{A0A87AD0-7040-41B3-A40F-13C446083294}' created 
      05/11/17 22:21:42:919 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 2208 | Exiting hdpimCreateSession, new session ID is '{A0A87AD0-7040-41B3-A40F-13C446083294}'
      05/11/17 22:21:42:970 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 9392 | Inside hdpimUnInstallProduct with request <DriverInfo><ProductInfo><SAPCode>PHSP</SAPCode><CodexVersion>18.0.1</CodexVersion><Platform>win64</Platform></ProductInfo><RequestInfo><deleteUserPreferences>true</deleteUserPreferences></RequestInfo></DriverInfo>
      
      05/11/17 22:21:42:971 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 9392 | Exiting hdpimUnInstallProduct with status '0'
      05/11/17 22:21:42:975 | [WARN] |  | HDSetup | HDPIM | ProductInfo |  | HDPIM | 13216 | Unable to parse conflicting process XML ''
      05/11/17 22:21:42:998 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 13216 | Sorting packages to uninstall
      05/11/17 22:21:42:998 | [WARN] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 13216 | There is no package to proccess
      05/11/17 22:21:43:000 | [WARN] |  | HDSetup | OOBEUtils | FileUtils |  | OOBEUtils | 13216 | Directory to delete not present at location 'C:\Program Files (x86)\Common Files\Adobe\PCF'
      05/11/17 22:21:43:004 | [INFO] |  | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 13216 | No packages to process, this may be if all packages are already installed or all conditions failed
      05/11/17 22:21:43:004 | [FATAL] |  | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 13216 | Error occured in uninstall product workflow with error code 130 error message 
      05/11/17 22:21:43:471 | [INFO] |  | HDSetup | HDIM | ApplicationContext |  | HDIM | 13336 | Exit Code: 130
      -------------------------------------- Summary --------------------------------------
       - 1 fatal error(s), 0 error(s), 3 warnings(s) 
      
      
      FATAL: Error occured in uninstall product workflow with error code 130 error message 
      WARN: Unable to parse conflicting process XML ''
      WARN: There is no package to proccess
      WARN: Directory to delete not present at location 'C:\Program Files (x86)\Common Files\Adobe\PCF'
      -------------------------------------------------------------------------------------
      
      
      05/11/17 22:21:44:584 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 2208 | Inside hdpimControlProgress for request type '2' with driverXML 
      05/11/17 22:21:44:584 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 2208 | Exiting hdpimControlProgress with status '0'
      05/11/17 22:21:44:988 | [INFO] |  | HDSetup | HDIM | ApplicationContext |  | HDIM | 2208 | Exit Code: 130
      -------------------------------------- Summary --------------------------------------
       - 1 fatal error(s), 0 error(s), 3 warnings(s) 
      
      
      FATAL: Error occured in uninstall product workflow with error code 130 error message 
      WARN: Unable to parse conflicting process XML ''
      WARN: There is no package to proccess
      WARN: Directory to delete not present at location 'C:\Program Files (x86)\Common Files\Adobe\PCF'
      -------------------------------------------------------------------------------------
      
      
      05/11/17 22:21:44:988 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 2208 | Inside hdpimTerminateSession
      05/11/17 22:21:44:988 | [INFO] |  | HDSetup | HDPIM | HDPIMSessionManager |  | HDPIM | 2208 | Exiting hdpimTerminateSession, successfully closed session '0'
      05/11/17 22:21:44:989 | [INFO] |  | HDSetup | HDIM | ApplicationContext |  | HDIM | 2208 | *************************  END Adobe Setup  *************************