1 Reply Latest reply on May 13, 2017 6:00 AM by Steve Grisetti

    Elgato HD60 sound files not working in Premiere Elements 15

    johnnyf60291946

      I've recorded countless gaming video games (xbox one) on my Elgato HD60 S and transferred them to edit on the Premiere Elements 15 with no problem. However, recently when I try to edit them there is no sound playing through my editing program (Premiere) yet the sound files are showing available. Anyone have a solution?

        • 1. Re: Elgato HD60 sound files not working in Premiere Elements 15
          Steve Grisetti Adobe Community Professional

          Game capture systems often don't produce standard editing video files. They often use variable frame rates and non-standard audio compression to produce small and often difficult to edit files. A number of people have reported problems trying to edit Elgato files.

           

          The Elgato site doesn't offer any specs on the video they produce, so you'll need to dissect a video file yourself.

           

          Open one of your videos in the free download Media Info. Set the View in Media Info to Tree and copy and paste to this forum the report it generates.

           

          Once we know what the video files are made of, we may be better able to offer a solution.