33 Replies Latest reply on Nov 18, 2017 7:40 AM by christavanrooyen

    Photoshop CC OpenCL option greyed out - still not resolved

    keithe36661763 Level 1

      I am unable to use features in Photoshop CC 2017 that require OpenCL to be available.  The option to use this is greyed out.

       

      I am advised by NVidia that my GU (GeForce GT705 (OEM)) is compatible with OpenCL 1.1.  I have the latest driver installed.

       

      My query is - assuming my card is OK, why is this option unavailable to me in Photoshop?

       

      Other users seem to have the same issue, but I have yet to see a reply that resolves this problem

        • 1. Re: Photoshop CC OpenCL option greyed out - still not resolved
          gener7 Adobe Community Professional & MVP

          Do you have 'use Nvidia' selected for Photoshop.exe and Sniffer.exe in the Nvidia Control Panel/ Manage 3D settings/Program Settings?

           

          Reference and moore answers:

           

          Why OpenCL is grayed out in supported and updated graphics card?

          1 person found this helpful
          • 2. Re: Photoshop CC OpenCL option greyed out - still not resolved
            keithe36661763 Level 1

            Thank you for your reply ... I do not see that option in the Nvidia Control Panel/ Manage 3D settings/Program Settings when I open Nvidia control panel.  I have Option1 - Select a program to customize, Option 2 - Specify the program settings.

            • 3. Re: Photoshop CC OpenCL option greyed out - still not resolved
              gener7 Adobe Community Professional & MVP

              Is this more helpful?

               

              Step 1: Right click on your desktop, and select "NVIDIA Control Panel"

              Step 2: Click "Manage 3D Settings."

              Step 3: Click the "Program Settings" tab, using option 1 "Select a program to customize" and find the game.

              Step 4: Under option 2 "Select the preferred graphics proccessor for this program:" you want to select "High-performance NVIDIA processor.

              Step 5: Click apply, it may take 30 seconds or so for the settings to apply. I think 3D settings is the menu option.

               

              Check this link for other screen shots. https://www.google.com/search?q=Nvidia+Option1+-+Select+a+program+to+customize&safe=off&so urce=lnms&tbm=isch&sa=X&ved=0a…

               

              NVIDIA_laptop_fix.png

              1 person found this helpful
              • 4. Re: Photoshop CC OpenCL option greyed out - still not resolved
                keithe36661763 Level 1

                Thanks again, but as mentioned previously, I do not see the same option 2 as your screen shot.  My option 2 is as option 3 in your example - see below:Capture.JPG

                • 5. Re: Photoshop CC OpenCL option greyed out - still not resolved
                  gener7 Adobe Community Professional & MVP

                  Look at the Global  settings tab and try this:

                   

                  1)Right click on desktop and choose "NVIDIA Control Settings"

                  2)Look at left panel,under

                  3D Settings --> Manage 3D settings

                  now you have 2 tabs GLOBAL SETTINGS and PROGRAM SETTINGS.

                  Under GLOBAL SETTINGS tab under "Preferred graphics processor" choose "High Performance NVIDIA processor". Don't change any other details on that tab.

                  Now,under PROGRAM SETTINGS tab

                  click the button ADD which will ask you to browse the program you want.

                  Add sniffer.exe and Photoshop.exe (from C:\Program Files\Adobe\Adobe Photoshop CC 2015).

                  choose the ".exe" file and click OK,the under "select the preferred graphics processor for this program" choose "High performance NVIDIA processor".

                  Click OK(if there is any) to save the changes and you're done.

                  Next time when you open Photoshop it will run by NVIDIA card.

                  1 person found this helpful
                  • 6. Re: Photoshop CC OpenCL option greyed out - still not resolved
                    keithe36661763 Level 1

                    I do not have that option ...under the Global Settings tab there are simply Features and Settings.  See my previous screen shot which is the same for both the Global tab and the Program Settings tab.  I cant find any way to update the Control Panel program, so assume I have the latest version.  In Photoshop, I do have the option to select a graphics processor (which I have done) but the OpenCL option remains greyed out.  In Device manager, I only see one entry (my Nvidia card) under Display Adapters.Capture02.JPG

                     

                    Capture03.JPG

                    • 7. Re: Photoshop CC OpenCL option greyed out - still not resolved
                      gener7 Adobe Community Professional & MVP

                      Ok, so that idea assumed  two GPUs, the lower performance onboard and the high preformance Nvidia.

                       

                      As a fellow user and forum volunteer I can only go so far.  Customer Care contact-bumper might be able to help you sort it out, and Nvidia might, but apparently the Sniffer is missing OpenCL.

                       

                      OpenCL is for the Oil Paint filter and CC 2014 had the previous version that didn't need it. As a CC member you can install that as a workaround.

                       

                      Follow the screenshots under Install Previous versions. You will be able to keep and use CC 2017.

                       

                      Gene

                      1 person found this helpful
                      • 8. Re: Photoshop CC OpenCL option greyed out - still not resolved
                        keithe36661763 Level 1

                        Thanks again for all your help - much appreciated.  I'll follow the link you sent to see if this can be elevated.  This does appear to be a common problem amongst many users that is simply not being addressed.  Even a hint as to whether it is the card / driver supplier, Adobe - or me would be a start!

                        • 9. Re: Photoshop CC OpenCL option greyed out - still not resolved
                          keithe36661763 Level 1

                          Unless I am mistaken, the only option available via the contact-bumper link above is to post (again) on a forum!  Seem to be going round in circles.

                          • 10. Re: Photoshop CC OpenCL option greyed out - still not resolved
                            gener7 Adobe Community Professional & MVP

                            I have not been there in a while, but it seems they really are directing even CC customers to the Support forums.

                             

                            I did fetch a document in regard to Graphics cards which may cover a lot of what I forgot.

                             

                            Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

                             

                            If no good, DM them on Twitter, Adobe Customer Care (@AdobeCare) | Twitter

                             

                            If still no good, I'll see if I can get ahold of a Adobe Staff member.

                             

                            Gene

                            • 11. Re: Photoshop CC OpenCL option greyed out - still not resolved
                              keithe36661763 Level 1

                              This is from myPhotoshop "System info" option:

                               

                              clgpu[0].CLPlatformVersion="1.2"

                              clgpu[0].CLDeviceVersion="1.1 CUDA"

                               

                              I'm not sure what 'PlatformVersion" means, but if it is the minimum required (1.2) and my "DeviceVersion" is lower (1.1), then that might explain it?

                               

                              The Adobe web site states that Photoshop requires a minimum of OpenCL 1.1 though ... so this might not follow.  Just a thought.

                              • 12. Re: Photoshop CC OpenCL option greyed out - still not resolved
                                gener7 Adobe Community Professional & MVP

                                Paste the entire contents from Help > System Info and let me see what I can find.

                                • 13. Re: Photoshop CC OpenCL option greyed out - still not resolved
                                  keithe36661763 Level 1

                                  Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967  x64
                                  Number of Launches: 1013
                                  Version: 10 or greater
                                  System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
                                  Physical processor count: 4
                                  Logical processor count: 8
                                  Processor speed: 3592 MHz
                                  Built-in memory: 16335 MB
                                  Free memory: 7962 MB
                                  Memory available to Photoshop: 14480 MB
                                  Memory used by Photoshop: 60 %
                                  History Thumbnails: Enabled.
                                  Touch Bar: Enabled.
                                  Alias Layers: Disabled.
                                  Modifier Palette: Enabled.
                                  Highbeam: Disabled.
                                  Image tile size: 1024K
                                  Image cache levels: 4
                                  Font Preview: Medium
                                  TextComposer: Latin
                                  Display: 1
                                  Display Bounds: top=0, left=0, bottom=1080, right=1920
                                  OpenGL Drawing: Enabled.
                                  OpenGL Allow Old GPUs: Not Detected.
                                  OpenGL Drawing Mode: Advanced
                                  OpenGL Allow Normal Mode: True.
                                  OpenGL Allow Advanced Mode: True.
                                  AIFCoreInitialized=1
                                  AIFOGLInitialized=1
                                  OGLContextCreated=1
                                  NumGLGPUs=1
                                  NumCLGPUs=1
                                  NumNativeGPUs=0
                                  glgpu[0].GLVersion="4.1"
                                  glgpu[0].IsIntegratedGLGPU=0
                                  glgpu[0].GLMemoryMB=2048
                                  glgpu[0].GLName="NVIDIA GeForce GT 705"
                                  glgpu[0].GLVendor="NVIDIA Corporation"
                                  glgpu[0].GLVendorID=4318
                                  glgpu[0].GLDriverVersion="22.21.13.8205"
                                  glgpu[0].GLRectTextureSize=16384
                                  glgpu[0].GLRenderer="GeForce GT 705/PCIe/SSE2"
                                  glgpu[0].GLRendererID=4172
                                  glgpu[0].HasGLNPOTSupport=1
                                  glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_ceb004fb 0727e620\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_ceb00 4fb0727e620\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64_ce b004fb0727e620\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_amd64 _ceb004fb0727e620\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_am d64_ceb004fb0727e620\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.inf_ amd64_ceb004fb0727e620\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi.in f_amd64_ceb004fb0727e620\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvddi. inf_amd64_ceb004fb0727e620\nvldumd.dll"
                                  glgpu[0].GLDriverDate="20170501000000.000000-000"
                                  glgpu[0].CanCompileProgramGLSL=1
                                  glgpu[0].GLFrameBufferOK=1
                                  glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"
                                  glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[6553 6]
                                  glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
                                  glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
                                  glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
                                  glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
                                  glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
                                  glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
                                  glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
                                  glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
                                  glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
                                  glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
                                  glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
                                  glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
                                  glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
                                  glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
                                  glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
                                  glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
                                  glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
                                  glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
                                  glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
                                  clgpu[0].CLPlatformVersion="1.2"
                                  clgpu[0].CLDeviceVersion="1.1 CUDA"
                                  clgpu[0].IsIntegratedCLGPU=0
                                  clgpu[0].CLMemoryMB=2048
                                  clgpu[0].CLName="GeForce GT 705"
                                  clgpu[0].CLVendor="NVIDIA Corporation"
                                  clgpu[0].CLVendorID=4318
                                  clgpu[0].CLDriverVersion="382.05"
                                  clgpu[0].CLBandwidth=1.0935e+10
                                  clgpu[0].CLCompute=47.957
                                  License Type: Subscription
                                  Serial number: 96040236162151751087
                                  GUIDBucket:
                                    bucket: 209
                                    test: DocumentPanel
                                  Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\
                                  Temporary file path: C:\Users\Keith\AppData\Local\Temp\
                                  Photoshop scratch has async I/O enabled
                                  Scratch volume(s):
                                    Startup, 1.80T, 1.15T free
                                  Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-ins\
                                  Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\

                                  Installed components:
                                     A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
                                     ACE.dll   ACE 2017/01/26-01:10:02   79.579975   79.579975
                                     AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146
                                     AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  
                                     AdobeOwl.dll   Adobe Owl   5.2.11  
                                     AdobePDFL.dll   PDFL 2016/08/10-16:53:20   79.195992   79.195992
                                     AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263  
                                     AdobeSVGAGM.dll   AdobeSVGAGM   79.579975   79.579975
                                     AdobeXMP.dll   Adobe XMP Core 2016/09/14-01:09:01   79.159824   79.159824
                                     AdobeXMPFiles.dll   Adobe XMP Files 2016/09/14-01:09:01   79.159824   79.159824
                                     AdobeXMPScript.dll   Adobe XMP Script 2016/09/14-01:09:01   79.159824   79.159824
                                     adobe_caps.dll   Adobe CAPS   10,0,0,6  
                                     AGM.dll   AGM 2017/01/26-01:10:02   79.579975   79.579975
                                     ahclient.dll    AdobeHelp Dynamic Link Library   2.2.0.1  
                                     AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279
                                     amtlib.dll   AMTLib (64 Bit)   10.0.0.119 BuildVersion: 10.0; BuildDate: Thu Dec 22 2016 3:0:7)   1.000000
                                     ARE.dll   ARE 2017/01/26-01:10:02   79.579975   79.579975
                                     AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
                                     AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
                                     Bib.dll   BIB 2017/01/26-01:10:02   79.579975   79.579975
                                     BIBUtils.dll   BIBUtils 2017/01/26-01:10:02   79.579975   79.579975
                                     boost_date_time.dll   photoshopdva   10.0.0  
                                     boost_signals.dll   photoshopdva   10.0.0  
                                     boost_system.dll   photoshopdva   10.0.0  
                                     boost_threads.dll   photoshopdva   10.0.0  
                                     cg.dll   NVIDIA Cg Runtime   3.0.00007  
                                     cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
                                     CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
                                     CoolType.dll   CoolType 2017/01/26-01:10:02   79.579975   79.579975
                                     dnssd.dll   Bonjour   3,0,0,2  
                                     dvaaudiodevice.dll   photoshopdva   10.0.0  
                                     dvacore.dll   photoshopdva   10.0.0  
                                     dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  
                                     dvamarshal.dll   photoshopdva   10.0.0  
                                     dvamediatypes.dll   photoshopdva   10.0.0  
                                     dvametadata.dll   photoshopdva   10.0.0  
                                     dvametadataapi.dll   photoshopdva   10.0.0  
                                     dvametadataui.dll   photoshopdva   10.0.0  
                                     dvaplayer.dll   photoshopdva   10.0.0  
                                     dvatransport.dll   photoshopdva   10.0.0  
                                     dvaui.dll   photoshopdva   10.0.0  
                                     dvaunittesting.dll   photoshopdva   10.0.0  
                                     dynamiclink.dll   photoshopdva   10.0.0  
                                     ExtendScript.dll   ExtendScript 2016/12/13-13:10:33   80.1089815   80.1089815
                                     icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
                                     icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
                                     icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
                                     igestep30.dll   IGES Reader   9.3.0.113  
                                     imslib.dll   IMSLib DLL   10.0.0.11  
                                     JP2KLib.dll   JP2KLib 2017/04/05-14:24:38   79.266006   79.266006
                                     libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
                                     libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  
                                     libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
                                     LogSession.dll   LogSession   7.4.1.60.45263  
                                     mediacoreif.dll   photoshopdva   10.0.0  
                                     MPS.dll   MPS 2016/09/14-15:20:26   79.577269   79.577269
                                     pdfsettings.dll   Adobe PDFSettings   1.04  
                                     Photoshop.dll   Adobe Photoshop CC 2017   18.1.1  
                                     Plugin.dll   Adobe Photoshop CC 2017   18.1.1  
                                     PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   7.0.0  
                                     PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   7.0.0.67  
                                     PSArt.dll   Adobe Photoshop CC 2017   18.1.1  
                                     PSViews.dll   Adobe Photoshop CC 2017   18.1.1  
                                     SCCore.dll   ScCore 2016/12/13-13:10:33   80.1089815   80.1089815
                                     SVGRE.dll   SVGRE   79.579975   79.579975
                                     svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
                                     tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  
                                     tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 4, 2016, 0412  
                                     TfFontMgr.dll   FontMgr   9.3.0.113  
                                     TfKernel.dll   Kernel   9.3.0.113  
                                     TFKGEOM.dll   Kernel Geom   9.3.0.113  
                                     TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
                                     updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1
                                     VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  
                                     VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  
                                     WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960
                                     wu3d.dll   U3D Writer   9.3.0.113  


                                  Required plug-ins:

                                     3D Studio 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”
                                     Accented Edges 18.1.1 - from the file “Filter Gallery.8bf”
                                     Adaptive Wide Angle 18.1.1 - from the file “Adaptive Wide Angle.8bf”
                                     Angled Strokes 18.1.1 - from the file “Filter Gallery.8bf”
                                     Average 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Average.8bf”
                                     Bas Relief 18.1.1 - from the file “Filter Gallery.8bf”
                                     BMP 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     Camera Raw 9.10 - from the file “Camera Raw.8bi”
                                     Camera Raw Filter 9.10 - from the file “Camera Raw.8bi”
                                     Chalk && Charcoal 18.1.1 - from the file “Filter Gallery.8bf”
                                     Charcoal 18.1.1 - from the file “Filter Gallery.8bf”
                                     Chrome 18.1.1 - from the file “Filter Gallery.8bf”
                                     Cineon 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Cineon.8bi”
                                     Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds.8bf”
                                     Collada 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”
                                     Color Halftone 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     Colored Pencil 18.1.1 - from the file “Filter Gallery.8bf”
                                     CompuServe GIF 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     Conté Crayon 18.1.1 - from the file “Filter Gallery.8bf”
                                     Craquelure 18.1.1 - from the file “Filter Gallery.8bf”
                                     Crop and Straighten Photos 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “CropPhotosAuto.8li”
                                     Crop and Straighten Photos Filter 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     Crosshatch 18.1.1 - from the file “Filter Gallery.8bf”
                                     Crystallize 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     Cutout 18.1.1 - from the file “Filter Gallery.8bf”
                                     Dark Strokes 18.1.1 - from the file “Filter Gallery.8bf”
                                     De-Interlace 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     Dicom 18.1.1 - from the file “Dicom.8bi”
                                     Difference Clouds 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Clouds.8bf”
                                     Diffuse Glow 18.1.1 - from the file “Filter Gallery.8bf”
                                     Displace 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     Dry Brush 18.1.1 - from the file “Filter Gallery.8bf”
                                     Eazel Acquire 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “EazelAcquire.8ba”
                                     Entropy 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”
                                     Export Color Lookup Tables 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT.8be”
                                     Extrude 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     FastCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “FastCore.8bx”
                                     Fibers 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     Film Grain 18.1.1 - from the file “Filter Gallery.8bf”
                                     Filter Gallery 18.1.1 - from the file “Filter Gallery.8bf”
                                     Flash 3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”
                                     Fresco 18.1.1 - from the file “Filter Gallery.8bf”
                                     Glass 18.1.1 - from the file “Filter Gallery.8bf”
                                     Glowing Edges 18.1.1 - from the file “Filter Gallery.8bf”
                                     Google Earth 4 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”
                                     Grain 18.1.1 - from the file “Filter Gallery.8bf”
                                     Graphic Pen 18.1.1 - from the file “Filter Gallery.8bf”
                                     Halftone Pattern 18.1.1 - from the file “Filter Gallery.8bf”
                                     HDRMergeUI 18.1.1 - from the file “HDRMergeUI.8bf”
                                     HSB/HSL 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     IFF Format 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     IGES 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”
                                     Ink Outlines 18.1.1 - from the file “Filter Gallery.8bf”
                                     JPEG 2000 18.1.1 - from the file “JPEG2000.8bi”
                                     Kurtosis 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”
                                     Lens Blur 18.1.1 - from the file “Lens Blur.8bf”
                                     Lens Correction 18.1.1 - from the file “Lens Correction.8bf”
                                     Lens Flare 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     Liquify 18.1.1 - from the file “Liquify.8bf”
                                     Matlab Operation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort.8bf”
                                     Maximum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”
                                     Mean 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”
                                     Measurement Core 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MeasurementCore.8me”
                                     Median 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”
                                     Mezzotint 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     Minimum 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”
                                     MMXCore Routines 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MMXCore.8bx”
                                     Mosaic Tiles 18.1.1 - from the file “Filter Gallery.8bf”
                                     Multiprocessor Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “MultiProcessor Support.8bx”
                                     Neon Glow 18.1.1 - from the file “Filter Gallery.8bf”
                                     Note Paper 18.1.1 - from the file “Filter Gallery.8bf”
                                     NTSC Colors 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “NTSC Colors.8bf”
                                     Ocean Ripple 18.1.1 - from the file “Filter Gallery.8bf”
                                     ON1 Effects Free 10 10.5.1 - from the file “PerfectEffects.8li”
                                     ON1 Effects Free 10 10.5.1 - from the file “PerfectEffects.8li”
                                     ON1 Effects Free 10 Filter 10.5.1 - from the file “PerfectEffects.8li”
                                     OpenEXR 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     Paint Daubs 18.1.1 - from the file “Filter Gallery.8bf”
                                     Palette Knife 18.1.1 - from the file “Filter Gallery.8bf”
                                     Patchwork 18.1.1 - from the file “Filter Gallery.8bf”
                                     Paths to Illustrator 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     PCX 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PCX.8bi”
                                     Photocopy 18.1.1 - from the file “Filter Gallery.8bf”
                                     Photoshop 3D Engine 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Photoshop3DEngine.8bi”
                                     Photoshop Touch 14.0 - from the file “PSDX.8bi”
                                     Picture Package Filter 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “ChannelPort.8bf”
                                     Pinch 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     Pixar 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Pixar.8bi”
                                     Plaster 18.1.1 - from the file “Filter Gallery.8bf”
                                     Plastic Wrap 18.1.1 - from the file “Filter Gallery.8bf”
                                     PLY 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”
                                     PNG 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     Pointillize 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     Polar Coordinates 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     Portable Bit Map 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “PBM.8bi”
                                     Poster Edges 18.1.1 - from the file “Filter Gallery.8bf”
                                     PRC 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”
                                     Radial Blur 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     Radiance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Radiance.8bi”
                                     Range 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”
                                     Render Color Lookup Grid 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Export3DLUT.8be”
                                     Reticulation 18.1.1 - from the file “Filter Gallery.8bf”
                                     Ripple 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     Rough Pastels 18.1.1 - from the file “Filter Gallery.8bf”
                                     Save for Web 18.1.1 - from the file “Save for Web.8be”
                                     ScriptingSupport 18.1.1 - from the file “ScriptingSupport.8li”
                                     Shake Reduction 18.1.1 - from the file “Shake Reduction.8bf”
                                     Shear 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     Skewness 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”
                                     Smart Blur 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     Smudge Stick 18.1.1 - from the file “Filter Gallery.8bf”
                                     Solarize 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “Solarize.8bf”
                                     Spaces 18.1.1 - from the file “Spaces.8li”
                                     Spatter 18.1.1 - from the file “Filter Gallery.8bf”
                                     Spherize 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     Sponge 18.1.1 - from the file “Filter Gallery.8bf”
                                     Sprayed Strokes 18.1.1 - from the file “Filter Gallery.8bf”
                                     Stained Glass 18.1.1 - from the file “Filter Gallery.8bf”
                                     Stamp 18.1.1 - from the file “Filter Gallery.8bf”
                                     Standard Deviation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”
                                     STL 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”
                                     Sumi-e 18.1.1 - from the file “Filter Gallery.8bf”
                                     Summation 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”
                                     Targa 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     Texturizer 18.1.1 - from the file “Filter Gallery.8bf”
                                     Tiles 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     Torn Edges 18.1.1 - from the file “Filter Gallery.8bf”
                                     Twirl 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     U3D 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”
                                     Underpainting 18.1.1 - from the file “Filter Gallery.8bf”
                                     Vanishing Point 18.1.1 - from the file “VanishingPoint.8bf”
                                     Variance 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “statistics.8ba”
                                     Virtual Reality Modeling Language | VRML 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”
                                     Water Paper 18.1.1 - from the file “Filter Gallery.8bf”
                                     Watercolor 18.1.1 - from the file “Filter Gallery.8bf”
                                     Wave 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     Wavefront|OBJ 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “U3D.8bi”
                                     WIA Support 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WIASupport.8li”
                                     Wind 18.1.1 - from the file “Standard MultiPlugin.8bf”
                                     Wireless Bitmap 18.1.1 (2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967) - from the file “WBMP.8bi”
                                     ZigZag 18.1.1 - from the file “Standard MultiPlugin.8bf”

                                  Optional and third party plug-ins:

                                     Analog Efex Pro 2 2.0.12.12 - from the file “C:\Program Files\Google\Nik Collection\Analog Efex Pro 2\Analog Efex Pro 2 (64-Bit)\Analog Efex Pro 2.8bf”
                                     BackgroundFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Background.8bf”
                                     Color Efex Pro 4 4.3.24.12 - from the file “C:\Program Files\Google\Nik Collection\Color Efex Pro 4\Color Efex Pro 4 (64-Bit)\Color Efex Pro 4.8bf”
                                     Dfine 2 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Dfine2.8bf”
                                     FineStructuresFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\FineStructures.8bf”
                                     HDR Efex Pro 2 2.2.24.12 - from the file “C:\Program Files\Google\Nik Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-Bit)\HDR Efex Pro 2.8bf”
                                     HotPixelsFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\HotPixels.8bf”
                                     Merge to HDR Efex Pro 2 2.2.24.12 - from the file “C:\Program Files\Google\Nik Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-Bit)\HDR Efex Pro 2.8bf”
                                     Nik Collection Selective Tool 2.1.28 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Plug-ins\Google\Selective Tool\SelectivePalette.8li”
                                     ShadowsFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Shadows.8bf”
                                     Sharpener Pro 3: (1) RAW Presharpener 3.1.21.12 - from the file “C:\Program Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3 (64-Bit)\SHP3RPS.8bf”
                                     Sharpener Pro 3: (2) Output Sharpener 3.1.21.12 - from the file “C:\Program Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3 (64-Bit)\SHP3OS.8bf”
                                     Silver Efex Pro 2 2.2.24.12 - from the file “C:\Program Files\Google\Nik Collection\Silver Efex Pro 2\Silver Efex Pro 2 (64-Bit)\Silver Efex Pro 2.8bf”
                                     SkinFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Skin.8bf”
                                     SkyFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Sky.8bf”
                                     StrongNoiseFilter 2.2.21.12 - from the file “C:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\StrongNoise.8bf”
                                     Viveza 2 2.1.21.12 - from the file “C:\Program Files\Google\Nik Collection\Viveza 2\Viveza 2 (64-Bit)\Viveza2.8bf”

                                  Duplicate and Disabled plug-ins: NONE


                                  Plug-ins that failed to load: NONE

                                  Extensions:

                                     com.adobe.inapp.purchase  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchase.html”
                                     Recent Files  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”
                                     Libraries  2.7.122 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
                                     New Document  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\fnft.html”
                                     Start  1.4.2 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_4_2_009\index.html”
                                     com.adobe.experimentation.extension  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.experimentation.extension\index.html”
                                     ON1  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\onOne\index.html”
                                     Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
                                     Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
                                     Device Preview  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSPanel\panel.html”
                                     Export As  3.0.8 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
                                     com.adobe.preview.loader  1.3.1 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.previewHD\PSLoader\loader.html”

                                  Installed TWAIN devices: NONE

                                  • 14. Re: Photoshop CC OpenCL option greyed out - still not resolved
                                    gener7 Adobe Community Professional & MVP

                                    Ok, I'm going to see if a Adobe Staff can get in touch with you.

                                     

                                    Standby.

                                     

                                    Gene

                                    • 15. Re: Photoshop CC OpenCL option greyed out - still not resolved
                                      Jeff Arola Adobe Community Professional

                                      I notice you have some Nik plugins.

                                       

                                      Try starting photoshop with the third party plug-ins disabled and see if OpenCL becomes available.

                                       

                                       

                                       

                                      Hold down the Shift key and launch Photoshop. A dialog appears during launch that reads “Skip loading optional and third-party plug-ins?”

                                      Skip loading dialog box  

                                      • 16. Re: Photoshop CC OpenCL option greyed out - still not resolved
                                        keithe36661763 Level 1

                                        Thanks for the suggestion - no difference, I'm afraid ...

                                        • 17. Re: Photoshop CC OpenCL option greyed out - still not resolved
                                          Pete.Green Adobe Employee

                                          Hi Keith,

                                           

                                          Have you tried different variants of the GPU driver available for that card?

                                          Short of all that you and Gene have tried so far that would be my main suggestion.

                                           

                                          If you've tried current GPU driver and perhaps a couple variants of older editions, there are still chances that some of the GL/OpenCL functionality will be unavailable in Photoshop, even if the card meets minimum requirements.

                                           

                                          So I'd give different drivers a go and see how that goes. Otherwise it's possible the OCL support may not be there with this GPU.

                                           

                                          Regards

                                          PG

                                           

                                          p.s. Thanks Gene for helping out!

                                          • 18. Re: Photoshop CC OpenCL option greyed out - still not resolved
                                            keithe36661763 Level 1

                                            Hi PG

                                             

                                            Thanks for assisting (and of course to Gene for his ongoing help and persistence).

                                             

                                            I have tried the previous version of the GPU Driver (no different re OpenCL capabilities) and will look to see if others are available. 

                                             

                                            I haven’t mentioned this previously, but I have a similar issue with Photoshop on a Dell Windows 10 laptop – this time with an AMD Radeon card + latest driver.  I have tried various driver versions with this GPU – all exhibiting the same symptoms.

                                             

                                            I don’t understand your comment “there are still chances that some of the GL/OpenCL functionality will be unavailable in Photoshop, even if the card meets minimum requirements”.  The Adobe website clearly states that the cards I have are “tested”.  There is little point claiming this if they don’t actually work … so my assumption is that “tested” = “working”.

                                             

                                            Hence, to claim they work, yet there is a chance some functionality is missing, seems rather misleading to me.

                                             

                                            Regards

                                             

                                            Keith

                                             

                                            • 19. Re: Photoshop CC OpenCL option greyed out - still not resolved
                                              keithe36661763 Level 1

                                              Update ... a new driver has been released (22 May) for my GPU, which I have installed.

                                               

                                              OpenCL is still greyed out.

                                               

                                              If I open an image and select Oil Paint (so far NOT greyed out), I still get the error (in Photoshop CC) that my driver needs updating.

                                               

                                              If I convert the image to a Smart Object, I do NOT get the error, but none of the associated functionality works - eg changing any or all of the settings has no effect on the image.

                                               

                                              Keith

                                               

                                              Edit:  PS  Every time I launch Photoshop since updating the driver, I get Account Control asking if it is OK for Photoshop to make changes to my device ...

                                              • 20. Re: Photoshop CC OpenCL option greyed out - still not resolved
                                                Pete.Green Adobe Employee

                                                Hi Keith,

                                                 

                                                Regarding the Account Control: If you get properties on the Photoshop icon you're using to Launch Photoshop, and goto the Compatibility tab -- Do you have Run as Administrator checked? That'll cause the Account Control to ding at you every launch.

                                                 

                                                Regards

                                                Pete

                                                • 21. Re: Photoshop CC OpenCL option greyed out - still not resolved
                                                  keithe36661763 Level 1

                                                  Hi Pete

                                                   

                                                  Thanks again for your continued help, but … I had “Run as Administrator” set in Properties | Shortcut  | Advanced, but this option was unchecked in the Compatibility tab.  So, I set it – no change in behaviour.  I have also set it in the main options when you right click the Photoshop desktop icon, where it now adds a shield against the icon.  Still invokes Account Control, no matter how I try to open the program.

                                                   

                                                  Regards

                                                  Keith

                                                   

                                                  PS  I have since REMOVED "Run as Administrator" (to lose the yellow / blue shield it added to the icon) and Account Control is no longer invoked!  So, that problem has gone away.

                                                  • 22. Re: Photoshop CC OpenCL option greyed out - still not resolved
                                                    keithe36661763 Level 1

                                                    Quick comment - today's Adobe updates have made no difference to this issue.

                                                    • 23. Re: Photoshop CC OpenCL option greyed out - still not resolved
                                                      gener7 Adobe Community Professional & MVP

                                                      Those updates were Camera Raw and Lightroom. which does remind me.

                                                       

                                                      Camera Raw has a Graphics Processor option. Sometimes it would leave black squares on images open in Photoshop even if Camera Raw was not being used. Unchecking that option fixed that problem. Could be ACR's graphics handling is taxing your GPU.

                                                       

                                                      Might be worth a try, and I would recommend a restart of your PC to see if it helped.

                                                       

                                                      Disable Camera Raw GPU.png

                                                      • 24. Re: Photoshop CC OpenCL option greyed out - still not resolved
                                                        keithe36661763 Level 1

                                                        Thanks for the suggestion – I tried it (with a restart) but no change in behaviour, I’m afraid.

                                                         

                                                        Regards

                                                         

                                                        Keith

                                                        • 25. Re: Photoshop CC OpenCL option greyed out - still not resolved
                                                          keithe36661763 Level 1

                                                          A further update relating to Photoshop CC running on my laptop, where I have been experiencing the same behaviour re Oil Filter.

                                                           

                                                          When I last switched this on, I was able to select “Use OpenCL”.  I can’t explain why, as this has always been greyed out and I am not aware of any updates that have taken place (certainly not to the GPU).

                                                           

                                                          However, I now have this option set in CC on my laptop.

                                                           

                                                          When I try to use Oil Filter, I still get the message saying my graphics card driver needs updating (it doesn’t).  If I select “Continue”, I am able to select all of the functionality on the Oil Filter pop-up window, but none of it has any effect.  This is the same whether or not I convert the image to a Smart Object.

                                                           

                                                          So, a little step forward which I can’t explain, but still no solution.

                                                           

                                                          Regards

                                                           

                                                          Keith

                                                          • 26. Re: Photoshop CC OpenCL option greyed out - still not resolved
                                                            keithe36661763 Level 1

                                                            One final attempt to resolve this – or understand why I am not able to use functionality which should be readily available to me based on published (= advertised!) information.

                                                             

                                                            Does anyone know if Adobe do (or will) publish a detailed specification of what is needed in a GPU for Photoshop features to work?  Surely the development / QA team must have some form of test plan to confirm (or not) that their application functionality works as specified?

                                                             

                                                            Sight of this might help confirm if specific GPUs will work, or not.

                                                             

                                                            Failing that – I give up.

                                                             

                                                            Regards

                                                             

                                                            Keith

                                                            • 27. Re: Photoshop CC OpenCL option greyed out - still not resolved
                                                              gener7 Adobe Community Professional & MVP

                                                              Photoshop Family Customer Community is where Adobe Product managers listen in.

                                                               

                                                              See if by starting a new topic, they can help. Include the System Info you posted here.

                                                              • 28. Re: Photoshop CC OpenCL option greyed out - still not resolved
                                                                keithe36661763 Level 1

                                                                Thanks for the suggestion - have done so, but there are several similar queries their that remain unanswered, so I'm not holding my breath. 

                                                                 

                                                                Its not a difficult question - why is no one representing Adobe answering?

                                                                • 29. Re: Photoshop CC OpenCL option greyed out - still not resolved
                                                                  altafq3199475 Level 1

                                                                  THIS WHAT THE SNIFFER SAY BUT I STILL CAN'T USE OPENC

                                                                  HELP

                                                                  C:\Program Files\Adobe\Adobe Photoshop

                                                                  Tester="Photoshop"

                                                                  snifferStart="2017-07-13_17:12:21"

                                                                  AIFCoreInitialized=1

                                                                  AIFOGLInitialized=1

                                                                  OGLContextCreated=1

                                                                  NumGLGPUs=1

                                                                  glgpu[0].GLVersion="4.1"

                                                                  glgpu[0].IsIntegratedGLGPU=0

                                                                  glgpu[0].GLMemoryMB=1024

                                                                  glgpu[0].GLName="NVIDIA GeForce GT 520"

                                                                  glgpu[0].GLVendor="NVIDIA Corporation"

                                                                  glgpu[0].GLVendorID=4318

                                                                  glgpu[0].GLDriverVersion="22.21.13.8476

                                                                  glgpu[0].GLRectTextureSize=16384

                                                                  glgpu[0].GLRenderer="GeForce GT 520/PCI

                                                                  glgpu[0].GLRendererID=4160

                                                                  glgpu[0].HasGLNPOTSupport=1

                                                                  glgpu[0].GLDriver="nvd3dumx.dll,nvwgf2u

                                                                  gf2um"

                                                                  glgpu[0].GLDriverDate="20170627000000.0

                                                                  glgpu[0].CanCompileProgramGLSL=1

                                                                  glgpu[0].GLFrameBufferOK=1

                                                                  gputag.GL_SHADING_LANGUAGE_VERSION=3572

                                                                  glgpu[0].glGetString[GL_SHADING_LANGUAG

                                                                  gputag.GL_FRAGMENT_PROGRAM_ARB=34820

                                                                  gputag.GL_MAX_PROGRAM_INSTRUCTIONS_ARB=

                                                                  glgpu[0].glGetProgramivARB[GL_FRAGMENT_

                                                                  ARB]=[65536]

                                                                  gputag.GL_MAX_TEXTURE_UNITS=34018

                                                                  glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_U

                                                                  gputag.GL_MAX_COMBINED_TEXTURE_IMAGE_UN

                                                                  glgpu[0].glGetIntegerv[GL_MAX_COMBINED_

                                                                  gputag.GL_MAX_VERTEX_TEXTURE_IMAGE_UNIT

                                                                  glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TE

                                                                  gputag.GL_MAX_TEXTURE_IMAGE_UNITS=34930

                                                                  glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_I

                                                                  gputag.GL_MAX_DRAW_BUFFERS=34852

                                                                  glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFF

                                                                  gputag.GL_MAX_VERTEX_UNIFORM_COMPONENTS

                                                                  glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UN

                                                                  gputag.GL_MAX_FRAGMENT_UNIFORM_COMPONEN

                                                                  glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_

                                                                  gputag.GL_MAX_VARYING_FLOATS=35659

                                                                  glgpu[0].glGetIntegerv[GL_MAX_VARYING_F

                                                                  gputag.GL_MAX_VERTEX_ATTRIBS=34921

                                                                  glgpu[0].glGetIntegerv[GL_MAX_VERTEX_AT

                                                                  gputag.AIF::OGL::GL_ARB_VERTEX_PROGRAM=

                                                                  glgpu[0].extension[AIF::OGL::GL_ARB_VER

                                                                  gputag.AIF::OGL::GL_ARB_FRAGMENT_PROGRA

                                                                  glgpu[0].extension[AIF::OGL::GL_ARB_FRA

                                                                  gputag.AIF::OGL::GL_ARB_VERTEX_SHADER=7

                                                                  glgpu[0].extension[AIF::OGL::GL_ARB_VER

                                                                  gputag.AIF::OGL::GL_ARB_FRAGMENT_SHADER

                                                                  glgpu[0].extension[AIF::OGL::GL_ARB_FRA

                                                                  gputag.AIF::OGL::GL_EXT_FRAMEBUFFER_OBJ

                                                                  glgpu[0].extension[AIF::OGL::GL_EXT_FRA

                                                                  gputag.AIF::OGL::GL_ARB_TEXTURE_RECTANG

                                                                  glgpu[0].extension[AIF::OGL::GL_ARB_TEX

                                                                  gputag.AIF::OGL::GL_ARB_TEXTURE_FLOAT=5

                                                                  glgpu[0].extension[AIF::OGL::GL_ARB_TEX

                                                                  gputag.AIF::OGL::GL_ARB_OCCLUSION_QUERY

                                                                  glgpu[0].extension[AIF::OGL::GL_ARB_OCC

                                                                  gputag.AIF::OGL::GL_ARB_VERTEX_BUFFER_O

                                                                  glgpu[0].extension[AIF::OGL::GL_ARB_VER

                                                                  gputag.AIF::OGL::GL_ARB_SHADER_TEXTURE_

                                                                  glgpu[0].extension[AIF::OGL::GL_ARB_SHA

                                                                  NumCLGPUs=1

                                                                  clgpu[0].CLPlatformVersion="1.2"

                                                                  clgpu[0].CLDeviceVersion="1.1 CUDA"

                                                                  clgpu[0].IsIntegratedCLGPU=0

                                                                  clgpu[0].CLMemoryMB=1024

                                                                  clgpu[0].CLName="GeForce GT 520"

                                                                  clgpu[0].CLVendor="NVIDIA Corporation"

                                                                  clgpu[0].CLVendorID=4318

                                                                  clgpu[0].CLDriverVersion="384.76"

                                                                  clgpu[0].CUDASupported=1

                                                                  clgpu[0].CUDAVersion="9.0.103"

                                                                  clgpu[0].CLBandwidth=7.00614e+09

                                                                  clgpu[0].CLCompute=44.4694

                                                                  NumNativeGPUs=0

                                                                  snifferEnd="2017-07-13_17:12:39"

                                                                  • 30. Re: Photoshop CC OpenCL option greyed out - still not resolved
                                                                    scarletmoon1234 Level 1

                                                                    also got this issue

                                                                     

                                                                    tried clean installs of PS and AMD drivers, still greyed out

                                                                     

                                                                    system info: Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967 - Pastebin.com

                                                                     

                                                                    please fix asap, this is clearly a problem with Photoshop

                                                                    • 31. Re: Photoshop CC OpenCL option greyed out - still not resolved
                                                                      jamesb61201803 Level 1

                                                                      Adobe isn't responding, because it's a bug, and instead of admitting it and issuing a fix, they're just hiding.  I have OpenCL installed properly and confirmed by multiple testing suites, but Photoshop CC won't let me use it either.  Tons of posts all over the internet with the same complaint and no resolution for years.  I'm guessing they don't know how to fix it or just don't care.

                                                                      • 32. Re: Photoshop CC OpenCL option greyed out - still not resolved
                                                                        gener7 Adobe Community Professional & MVP

                                                                        This is a user volunteer forum, we are not Adobe employees although they do drop by.

                                                                         

                                                                        The sniffer checks the drivers and if the drivers return errors, the sniffer disables features for stability reasons. Adobe cannot fix the vendor's driver code.

                                                                         

                                                                        The Adobe Product Managers are here, where you can offer feedback and of course you can try the official support.

                                                                         

                                                                        Photoshop Family Customer Community

                                                                         

                                                                        Contact Customer Care to get Adobe's Technicians.

                                                                        • 33. Re: Photoshop CC OpenCL option greyed out - still not resolved
                                                                          christavanrooyen Level 1

                                                                          Hi Guys.

                                                                           

                                                                          I have the same issue but with a slight twist. Both my System Info and sniffer.exe output do not contain any clgpu information! The last few lines are:

                                                                          gputag.AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD=47

                                                                          glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

                                                                           

                                                                          Why am I not getting any clgpu information?