1 Reply Latest reply on Jun 13, 2017 5:53 AM by Akash Sharma

    I click "import" and Lightroom will be closed

    25680005

      Lightroom 5.7 Camera Raw 8.7 Windows 10

       

      If I try import photos Lightroom shuts down. "The Lightroom software dosn't work anymore. If there is solution Windows will inform you." An that's all.

       

      I don't know what happens  ??? Could someone help me ?

       

      There was never such problem. Computer was restarted.

        • 1. Re: I click "import" and Lightroom will be closed
          Akash Sharma Adobe Employee

          Hi there,

           

          You are using Lightroom 5.7 which is not the updated version. Please update to version 5.7.1 from the Help>>Check for updates menu.

          Also help us explaining :-

           

          • What all devices are connected to your computer while importing images to Lightroom.
          • Where are you trying to import the images?
          • Does Lightroom provides a crash report?

           

          Thanks,

          Akash