1 person found this helpful
I know you said not to, but.... chat is not down, but you may need to change tactics to get thru it properly.
Contact support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat or phone option...
Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache. If it fails to connect try using a different browser.
Creative Cloud support (all Creative Cloud customer service issues)
Thank you, I had to change browser for the chat to work, didn't work with Microsoft Edge, but worked with Firefox. Thanks again