3 Replies Latest reply on May 16, 2017 8:12 AM by bobamike

    InDesign CC15 crashing on startup (Public.dll)

    bobamike

      While working on a file, InDesign crashed. When I went to restart it, I got a Windows (7 Pro) message with the following content:

       

      Problem signature:

        Problem Event Name:    APPCRASH

        Application Name:    InDesign.exe

        Application Version:    12.1.0.56

        Application Timestamp:    58c988ec

        Fault Module Name:    Public.dll

        Fault Module Version:    12.1.0.56

        Fault Module Timestamp:    58c9877a

        Exception Code:    c0000005

        Exception Offset:    0000000000120c52

        OS Version:    6.1.7601.2.1.0.256.48

        Locale ID:    4105

        Additional Information 1:    39e7

        Additional Information 2:    39e71e39fbd77882240b9e7d89ae06a3

        Additional Information 3:    f8a1

        Additional Information 4:    f8a1aa5c4ded473e34572ffc957c4562

       

      I have uninstalled InDesign 15 and reinstalled. I have uninstalled 15 and updated to 17. And I have signed out of CC and signed back in. Nothing works.

       

      Any help would be greatly appreciated!