7 Replies Latest reply on May 30, 2017 3:51 AM by dj_paige

    Damaged CR2 files!!

    hbuckley92

      Hi! So the other day I had a portrait session and a chuck of images in the middle of my session do not show up in Photoshop or Lightroom.

      Photoshop says "Could not complete your request because Photoshop does not recognize this type of file"

      Lightroom says. "preview unavailable for this file" when I go to import them. Then when I import it it says " this file appears to be unsupported or damaged.

      Ive tried to "recover" and all that jazz through different programs I've downloaded to my mac. That isn't working. Is there another way to fix these damaged files? I can't preview them on my mac either. but it does show a file size.

      HELP!!

        • 1. Re: Damaged CR2 files!!
          JimHess Adobe Community Professional & MVP

          What version of Lightroom and Photoshop are you using? What camera are you using? Are you able to see the previews of the images on the LCD on the camera? Have you been able to work on images from this camera with Lightroom and Photoshop previously?

          • 2. Re: Damaged CR2 files!!
            hbuckley92 Level 1

            Canon 5d mark iii

            PS CS5.1

            LR 5

            I don't think the preview came up on the camera. I'm a full time photographer and I've never had this happen once. The remaining 600 photos from that session are fine and work perfectly. Its just a chuck of 96 images that were in the middle of the session

            I also tried them on my boyfriends computer with the newest LR & PS

            • 3. Re: Damaged CR2 files!!
              JimHess Adobe Community Professional & MVP

              I missed the part about "middle of the session". I don't believe this is a Lightroom issue. I'm guessing this might be a problem with the card you are using. You indicated that you also tried looking at these images on your boyfriends computer with the newest Lightroom and Photoshop. Did you see the same behavior on his computer?

              • 4. Re: Damaged CR2 files!!
                Bob Somrak Level 5

                Put the card back in the camera and see if you can view these files on the camera.  If you can't it is probably a camera or card issue.

                • 5. Re: Damaged CR2 files!!
                  Chompsky

                  Same problem. Lightroom CC, 2015.9. Camera Raw 9.9

                  7D Mk2. Files show 29-31 mb size, but file is unrecognized or damaged when attempting to import into Lightroom.

                  Sierra 10.12.5, 24 mb ram

                  Files no longer viewable in camera, but during todays shooting they were viewable by LCD screen on 7D mk2.

                  • 6. Re: Damaged CR2 files!!
                    Just Shoot Me Adobe Community Professional

                    Chompsky  wrote

                     

                    Same problem. Lightroom CC, 2015.9. Camera Raw 9.9

                    7D Mk2. Files show 29-31 mb size, but file is unrecognized or damaged when attempting to import into Lightroom.

                    Sierra 10.12.5, 24 mb ram

                    Files no longer viewable in camera, but during todays shooting they were viewable by LCD screen on 7D mk2.

                    You more than like have a faulty memory card. LR never ever changes the original image files. Never meaning never whether you are copying the files off the card to a drive connected to your computer or once they are referenced into the LR Catalog file, a Database file, and you are making adjustments to them. The original image files are never modified. So that leaves only the card, card reader or cable that can be at fault.

                    • 7. Re: Damaged CR2 files!!
                      dj_paige Level 9

                      Viewable on the camera screen doesn't mean anything, your RAW files contain an embedded JPG which is often uncorrupted when the original RAW is corrupted; or it could be the card is fine but the transfer to the computer was the cause of the corruption.

                      Files show 29-31 mb size, but file is unrecognized or damaged when attempting to import into Lightroom.

                      Sierra 10.12.5, 24 mb ram

                      Please quote the exact word-for-word unedited error message, verbatim.