2 Replies Latest reply on May 19, 2017 12:23 AM by Dandelionapps

    Black Screen after starting Muse

    Dandelionapps

      After starting up Muse it gives me just a black screen (attached).

       

      Also, although I have a 27" iMac with 16GB of RAM and AMD Radeon R9 M290 2048 MB graphics it is PAINFULLY SLOW.

       

      Any ideas?Screen Shot 2017-05-17 at 10.25.12.png

        • 1. Re: Black Screen after starting Muse
          Ussnorway Adobe Community Professional

          the black screen is Muse loading everything into ram and it runs at the speed your system allows i.e, doing things in the background will slow it down and running behind a crappy wifi or any Proxy server will make it even slower... this isn't really a Muse issue mate

          2 people found this helpful
          • 2. Re: Black Screen after starting Muse
            Dandelionapps Level 1

            But don't you find it odd that it's so slow? Every other CC application runs like the wind on my Mac. I try to be very smart with how I use my computer's resources. That is when I'm working I only have Muse and a browser open. No extra background stuff except for Dropbox and Spotify. Honest. I find it hard to believe that this iMac is not coping well with Muse if everything else from Creative Cloud Suite runs great. Also, this black screen never changes. I left it a few times over night and it was the same in the morning.