4 Replies Latest reply on May 24, 2017 2:52 AM by Vippi66

    Photoshop CC 2017 Crashing on launch

    compliancet61869908

      Photoshop CC 2017 Crashing on launch all other applications i.e. InDesign cc 2017, Illustrator cc 2017 work fine.

       

      Running on XenCenter - Win Server 2008 R2 Enterprise 3.2GHz, 32 Gb Memory, 100GB hard drive.

       

      Log file below. Please can someone help.

       

      Version=1

      EventType=APPCRASH

      EventTime=131394968527710000

      ReportType=2

      Consent=1

      ReportIdentifier=560347a1-3afa-11e7-a44b-ba788bcf4859

      IntegratorReportIdentifier=560347a0-3afa-11e7-a44b-ba788bcf4859

      Response.type=4

      Sig[0].Name=Application Name

      Sig[0].Value=Photoshop.exe

      Sig[1].Name=Application Version

      Sig[1].Value=18.1.1.252

      Sig[2].Name=Application Timestamp

      Sig[2].Value=58fefd04

      Sig[3].Name=Fault Module Name

      Sig[3].Value=MSVCR120.dll

      Sig[4].Name=Fault Module Version

      Sig[4].Value=12.0.21005.1

      Sig[5].Name=Fault Module Timestamp

      Sig[5].Value=524f83ff

      Sig[6].Name=Exception Code

      Sig[6].Value=c000001d

      Sig[7].Name=Exception Offset

      Sig[7].Value=0000000000098b00

      DynamicSig[1].Name=OS Version

      DynamicSig[1].Value=6.1.7601.2.1.0.18.10

      DynamicSig[2].Name=Locale ID

      DynamicSig[2].Value=2057

      DynamicSig[22].Name=Additional Information 1

      DynamicSig[22].Value=5203

      DynamicSig[23].Name=Additional Information 2

      DynamicSig[23].Value=52037115a3d77beffc3e03b4a8bb23e0

      DynamicSig[24].Name=Additional Information 3

      DynamicSig[24].Value=cc19

      DynamicSig[25].Name=Additional Information 4

      DynamicSig[25].Value=cc1908789c354a94dbdf3b178940ede7

      UI[2]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

      UI[3]=Adobe Photoshop CC 2017 has stopped working

      UI[4]=Windows can check online for a solution to the problem.

      UI[5]=Check online for a solution and close the program

      UI[6]=Check online for a solution later and close the program

      UI[7]=Close the program

      LoadedModule[0]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

      LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll

      LoadedModule[2]=C:\Windows\system32\kernel32.dll

      LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll

      LoadedModule[4]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.760 1.23721_none_1457f4f68b936a93\gdiplus.dll

      LoadedModule[5]=C:\Windows\system32\msvcrt.dll

      LoadedModule[6]=C:\Windows\system32\USER32.dll

      LoadedModule[7]=C:\Windows\system32\GDI32.dll

      LoadedModule[8]=C:\Windows\system32\LPK.dll

      LoadedModule[9]=C:\Windows\system32\USP10.dll

      LoadedModule[10]=C:\Windows\system32\ole32.dll

      LoadedModule[11]=C:\Windows\system32\RPCRT4.dll

      LoadedModule[12]=C:\Windows\system32\GLU32.dll

      LoadedModule[13]=C:\Windows\system32\OPENGL32.dll

      LoadedModule[14]=C:\Windows\system32\ADVAPI32.dll

      LoadedModule[15]=C:\Windows\SYSTEM32\sechost.dll

      LoadedModule[16]=C:\Windows\system32\DDRAW.dll

      LoadedModule[17]=C:\Windows\system32\DCIMAN32.dll

      LoadedModule[18]=C:\Windows\system32\SETUPAPI.dll

      LoadedModule[19]=C:\Windows\system32\CFGMGR32.dll

      LoadedModule[20]=C:\Windows\system32\OLEAUT32.dll

      LoadedModule[21]=C:\Windows\system32\DEVOBJ.dll

      LoadedModule[22]=C:\Windows\system32\dwmapi.dll

      LoadedModule[23]=C:\Windows\system32\mscms.dll

      LoadedModule[24]=C:\Windows\system32\USERENV.dll

      LoadedModule[25]=C:\Windows\system32\profapi.dll

      LoadedModule[26]=C:\Windows\system32\WS2_32.dll

      LoadedModule[27]=C:\Windows\system32\NSI.dll

      LoadedModule[28]=C:\Windows\system32\WINHTTP.dll

      LoadedModule[29]=C:\Windows\system32\webio.dll

      LoadedModule[30]=C:\Windows\system32\WINSPOOL.DRV

      LoadedModule[31]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdbePM.dll

      LoadedModule[32]=C:\Windows\system32\MSVCP140.dll

      LoadedModule[33]=C:\Windows\system32\VCRUNTIME140.dll

      LoadedModule[34]=C:\Windows\system32\api-ms-win-crt-runtime-l1-1-0.dll

      LoadedModule[35]=C:\Windows\system32\ucrtbase.DLL

      LoadedModule[36]=C:\Windows\system32\api-ms-win-core-timezone-l1-1-0.dll

      LoadedModule[37]=C:\Windows\system32\api-ms-win-core-file-l2-1-0.dll

      LoadedModule[38]=C:\Windows\system32\api-ms-win-core-localization-l1-2-0.dll

      LoadedModule[39]=C:\Windows\system32\api-ms-win-core-synch-l1-2-0.dll

      LoadedModule[40]=C:\Windows\system32\api-ms-win-core-processthreads-l1-1-1.dll

      LoadedModule[41]=C:\Windows\system32\api-ms-win-core-file-l1-2-0.dll

      LoadedModule[42]=C:\Windows\system32\api-ms-win-crt-string-l1-1-0.dll

      LoadedModule[43]=C:\Windows\system32\api-ms-win-crt-heap-l1-1-0.dll

      LoadedModule[44]=C:\Windows\system32\api-ms-win-crt-stdio-l1-1-0.dll

      LoadedModule[45]=C:\Windows\system32\api-ms-win-crt-convert-l1-1-0.dll

      LoadedModule[46]=C:\Windows\system32\api-ms-win-crt-locale-l1-1-0.dll

      LoadedModule[47]=C:\Windows\system32\api-ms-win-crt-math-l1-1-0.dll

      LoadedModule[48]=C:\Windows\system32\api-ms-win-crt-multibyte-l1-1-0.dll

      LoadedModule[49]=C:\Windows\system32\api-ms-win-crt-time-l1-1-0.dll

      LoadedModule[50]=C:\Windows\system32\api-ms-win-crt-filesystem-l1-1-0.dll

      LoadedModule[51]=C:\Windows\system32\api-ms-win-crt-environment-l1-1-0.dll

      LoadedModule[52]=C:\Windows\system32\api-ms-win-crt-utility-l1-1-0.dll

      LoadedModule[53]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\tbb.dll

      LoadedModule[54]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\tbbmalloc.dll

      LoadedModule[55]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\svml_dispmd.dll

      LoadedModule[56]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\libmmd.dll

      LoadedModule[57]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\icucnv40.dll

      LoadedModule[58]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\icudt40.dll

      LoadedModule[59]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\adobe_caps.dll

      LoadedModule[60]=C:\Windows\system32\msi.dll

      LoadedModule[61]=C:\Windows\system32\SHELL32.dll

      LoadedModule[62]=C:\Windows\system32\SHLWAPI.dll

      LoadedModule[63]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\VulcanControl.dll

      LoadedModule[64]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\VulcanMessage5.dll

      LoadedModule[65]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\cg.dll

      LoadedModule[66]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\cgGL.dll

      LoadedModule[67]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ahclient.dll

      LoadedModule[68]=C:\Windows\system32\WININET.dll

      LoadedModule[69]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll

      LoadedModule[70]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll

      LoadedModule[71]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll

      LoadedModule[72]=C:\Windows\system32\version.DLL

      LoadedModule[73]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll

      LoadedModule[74]=C:\Windows\system32\normaliz.DLL

      LoadedModule[75]=C:\Windows\system32\iertutil.dll

      LoadedModule[76]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll

      LoadedModule[77]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\amtlib.dll

      LoadedModule[78]=C:\Windows\system32\IPHLPAPI.DLL

      LoadedModule[79]=C:\Windows\system32\WINNSI.DLL

      LoadedModule[80]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AXEDOMCore.dll

      LoadedModule[81]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\MPS.dll

      LoadedModule[82]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AIDE.dll

      LoadedModule[83]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PlugPlugOwl.dll

      LoadedModule[84]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeOwl.dll

      LoadedModule[85]=C:\Windows\system32\CRYPT32.dll

      LoadedModule[86]=C:\Windows\system32\MSASN1.dll

      LoadedModule[87]=C:\Windows\system32\api-ms-win-crt-conio-l1-1-0.dll

      LoadedModule[88]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeLinguistic.dll

      LoadedModule[89]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\CITThreading.dll

      LoadedModule[90]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\mona.dll

      LoadedModule[91]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\libglog.dll

      LoadedModule[92]=C:\Windows\system32\MSVCP120.dll

      LoadedModule[93]=C:\Windows\system32\MSVCR120.dll

      LoadedModule[94]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\opencv_core249.dll

      LoadedModule[95]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\opencv_imgproc249.dll

      LoadedModule[96]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ExtendScript.dll

      LoadedModule[97]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ScCore.dll

      LoadedModule[98]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\manta.dll

      LoadedModule[99]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\dnssd.dll

      LoadedModule[100]=C:\Windows\system32\dxgi.dll

      LoadedModule[101]=C:\Windows\system32\IMM32.DLL

      LoadedModule[102]=C:\Windows\system32\MSCTF.dll

      LoadedModule[103]=c:\progra~2\citrix\system32\mfaphook64.dll

      LoadedModule[104]=C:\Program Files (x86)\Citrix\system32\CtxMFPlugin64.dll

      LoadedModule[105]=C:\Windows\system32\MF.dll

      LoadedModule[106]=C:\Windows\system32\ATL.DLL

      LoadedModule[107]=C:\Windows\system32\MFPlat.DLL

      LoadedModule[108]=C:\Windows\system32\AVRT.dll

      LoadedModule[109]=C:\Windows\system32\ksuser.dll

      LoadedModule[110]=C:\Program Files (x86)\Citrix\system32\ShellHook64.dll

      LoadedModule[111]=C:\Program Files (x86)\Citrix\system32\scardhook64.dll

      FriendlyEventName=Stopped working

      ConsentKey=APPCRASH

      AppName=Adobe Photoshop CC 2017

      AppPath=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe