Photoshop CC 2017 Crashing on launch all other applications i.e. InDesign cc 2017, Illustrator cc 2017 work fine.
Running on XenCenter - Win Server 2008 R2 Enterprise 3.2GHz, 32 Gb Memory, 100GB hard drive.
Log file below. Please can someone help.
Version=1
EventType=APPCRASH
EventTime=131394968527710000
ReportType=2
Consent=1
ReportIdentifier=560347a1-3afa-11e7-a44b-ba788bcf4859
IntegratorReportIdentifier=560347a0-3afa-11e7-a44b-ba788bcf4859
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Photoshop.exe
Sig[1].Name=Application Version
Sig[1].Value=18.1.1.252
Sig[2].Name=Application Timestamp
Sig[2].Value=58fefd04
Sig[3].Name=Fault Module Name
Sig[3].Value=MSVCR120.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=12.0.21005.1
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=524f83ff
Sig[6].Name=Exception Code
Sig[6].Value=c000001d
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000098b00
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.18.10
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=5203
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=52037115a3d77beffc3e03b4a8bb23e0
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=cc19
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=cc1908789c354a94dbdf3b178940ede7
UI[2]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe
UI[3]=Adobe Photoshop CC 2017 has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.23721_none_1457f4f68b936a93\gdiplus.dll
LoadedModule[5]=C:\Windows\system32\msvcrt.dll
LoadedModule[6]=C:\Windows\system32\USER32.dll
LoadedModule[7]=C:\Windows\system32\GDI32.dll
LoadedModule[8]=C:\Windows\system32\LPK.dll
LoadedModule[9]=C:\Windows\system32\USP10.dll
LoadedModule[10]=C:\Windows\system32\ole32.dll
LoadedModule[11]=C:\Windows\system32\RPCRT4.dll
LoadedModule[12]=C:\Windows\system32\GLU32.dll
LoadedModule[13]=C:\Windows\system32\OPENGL32.dll
LoadedModule[14]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[15]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[16]=C:\Windows\system32\DDRAW.dll
LoadedModule[17]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[18]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[19]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[20]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[21]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[22]=C:\Windows\system32\dwmapi.dll
LoadedModule[23]=C:\Windows\system32\mscms.dll
LoadedModule[24]=C:\Windows\system32\USERENV.dll
LoadedModule[25]=C:\Windows\system32\profapi.dll
LoadedModule[26]=C:\Windows\system32\WS2_32.dll
LoadedModule[27]=C:\Windows\system32\NSI.dll
LoadedModule[28]=C:\Windows\system32\WINHTTP.dll
LoadedModule[29]=C:\Windows\system32\webio.dll
LoadedModule[30]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[31]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdbePM.dll
LoadedModule[32]=C:\Windows\system32\MSVCP140.dll
LoadedModule[33]=C:\Windows\system32\VCRUNTIME140.dll
LoadedModule[34]=C:\Windows\system32\api-ms-win-crt-runtime-l1-1-0.dll
LoadedModule[35]=C:\Windows\system32\ucrtbase.DLL
LoadedModule[36]=C:\Windows\system32\api-ms-win-core-timezone-l1-1-0.dll
LoadedModule[37]=C:\Windows\system32\api-ms-win-core-file-l2-1-0.dll
LoadedModule[38]=C:\Windows\system32\api-ms-win-core-localization-l1-2-0.dll
LoadedModule[39]=C:\Windows\system32\api-ms-win-core-synch-l1-2-0.dll
LoadedModule[40]=C:\Windows\system32\api-ms-win-core-processthreads-l1-1-1.dll
LoadedModule[41]=C:\Windows\system32\api-ms-win-core-file-l1-2-0.dll
LoadedModule[42]=C:\Windows\system32\api-ms-win-crt-string-l1-1-0.dll
LoadedModule[43]=C:\Windows\system32\api-ms-win-crt-heap-l1-1-0.dll
LoadedModule[44]=C:\Windows\system32\api-ms-win-crt-stdio-l1-1-0.dll
LoadedModule[45]=C:\Windows\system32\api-ms-win-crt-convert-l1-1-0.dll
LoadedModule[46]=C:\Windows\system32\api-ms-win-crt-locale-l1-1-0.dll
LoadedModule[47]=C:\Windows\system32\api-ms-win-crt-math-l1-1-0.dll
LoadedModule[48]=C:\Windows\system32\api-ms-win-crt-multibyte-l1-1-0.dll
LoadedModule[49]=C:\Windows\system32\api-ms-win-crt-time-l1-1-0.dll
LoadedModule[50]=C:\Windows\system32\api-ms-win-crt-filesystem-l1-1-0.dll
LoadedModule[51]=C:\Windows\system32\api-ms-win-crt-environment-l1-1-0.dll
LoadedModule[52]=C:\Windows\system32\api-ms-win-crt-utility-l1-1-0.dll
LoadedModule[53]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\tbb.dll
LoadedModule[54]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\tbbmalloc.dll
LoadedModule[55]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\svml_dispmd.dll
LoadedModule[56]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\libmmd.dll
LoadedModule[57]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\icucnv40.dll
LoadedModule[58]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\icudt40.dll
LoadedModule[59]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\adobe_caps.dll
LoadedModule[60]=C:\Windows\system32\msi.dll
LoadedModule[61]=C:\Windows\system32\SHELL32.dll
LoadedModule[62]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[63]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\VulcanControl.dll
LoadedModule[64]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\VulcanMessage5.dll
LoadedModule[65]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\cg.dll
LoadedModule[66]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\cgGL.dll
LoadedModule[67]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ahclient.dll
LoadedModule[68]=C:\Windows\system32\WININET.dll
LoadedModule[69]=C:\Windows\system32\api-ms-win-downlevel-user32-l1-1-0.dll
LoadedModule[70]=C:\Windows\system32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
LoadedModule[71]=C:\Windows\system32\api-ms-win-downlevel-version-l1-1-0.dll
LoadedModule[72]=C:\Windows\system32\version.DLL
LoadedModule[73]=C:\Windows\system32\api-ms-win-downlevel-normaliz-l1-1-0.dll
LoadedModule[74]=C:\Windows\system32\normaliz.DLL
LoadedModule[75]=C:\Windows\system32\iertutil.dll
LoadedModule[76]=C:\Windows\system32\api-ms-win-downlevel-advapi32-l1-1-0.dll
LoadedModule[77]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\amtlib.dll
LoadedModule[78]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[79]=C:\Windows\system32\WINNSI.DLL
LoadedModule[80]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AXEDOMCore.dll
LoadedModule[81]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\MPS.dll
LoadedModule[82]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AIDE.dll
LoadedModule[83]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\PlugPlugOwl.dll
LoadedModule[84]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeOwl.dll
LoadedModule[85]=C:\Windows\system32\CRYPT32.dll
LoadedModule[86]=C:\Windows\system32\MSASN1.dll
LoadedModule[87]=C:\Windows\system32\api-ms-win-crt-conio-l1-1-0.dll
LoadedModule[88]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\AdobeLinguistic.dll
LoadedModule[89]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\CITThreading.dll
LoadedModule[90]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\mona.dll
LoadedModule[91]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\libglog.dll
LoadedModule[92]=C:\Windows\system32\MSVCP120.dll
LoadedModule[93]=C:\Windows\system32\MSVCR120.dll
LoadedModule[94]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\opencv_core249.dll
LoadedModule[95]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\opencv_imgproc249.dll
LoadedModule[96]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ExtendScript.dll
LoadedModule[97]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\ScCore.dll
LoadedModule[98]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\manta.dll
LoadedModule[99]=C:\Program Files\Adobe\Adobe Photoshop CC 2017\dnssd.dll
LoadedModule[100]=C:\Windows\system32\dxgi.dll
LoadedModule[101]=C:\Windows\system32\IMM32.DLL
LoadedModule[102]=C:\Windows\system32\MSCTF.dll
LoadedModule[103]=c:\progra~2\citrix\system32\mfaphook64.dll
LoadedModule[104]=C:\Program Files (x86)\Citrix\system32\CtxMFPlugin64.dll
LoadedModule[105]=C:\Windows\system32\MF.dll
LoadedModule[106]=C:\Windows\system32\ATL.DLL
LoadedModule[107]=C:\Windows\system32\MFPlat.DLL
LoadedModule[108]=C:\Windows\system32\AVRT.dll
LoadedModule[109]=C:\Windows\system32\ksuser.dll
LoadedModule[110]=C:\Program Files (x86)\Citrix\system32\ShellHook64.dll
LoadedModule[111]=C:\Program Files (x86)\Citrix\system32\scardhook64.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Adobe Photoshop CC 2017
AppPath=C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe
4
Replies
AdChoices