6 Replies Latest reply on Aug 15, 2017 4:45 PM by josephadobe1

    I was a member for a year and accrued 50+  unused credits

    danielc76289207

      SO after accruing 50+ unused credits, by paying a subscription for an entire year and not using the credits I paid for, I stopped my subscription for purchasing new credits each month.

       

      Today i go to purchase an image, and all of my credits are gone?

       

      How is this acceptable policy? I mean I couldn't use those credits immediately so I didn't need to buy more perpetually... so thats grounds to take away the credits I did purchase? I am really disappointed in Adobe. This is not the type of company I thought you were.

       

      This is a shortsighted and downright wrong practice. Shame on you.