3 Replies Latest reply on May 17, 2017 1:00 PM by maria__

    Flash Auto Update - Flash


      I've been having issues getting the Auto Update to work in my organization. After some initial troubleshooting, I thought maybe it was being blocked by our network, so I've started testing on laptop connected directly to the internet through non-corporate wifi (no proxy/firewall). However, I'm getting the same results!


      FlashInstall.log looks like this after running the FlashPlayerUpdateService.exe:


      2017-5-17+18-33-2.164 [info] 1614

      2017-5-17+18-33-2.164 [info] 1616

      2017-5-17+18-33-2.164 [info] 1618

      2017-5-17+18-33-2.164 [info] 1604

      2017-5-17+18-33-2.164 [info] 1608

      2017-5-17+18-33-2.164 [info] 1612

      2017-5-17+18-33-2.164 [info] 1620


      My mms.cfg file was set to:




      Though I've also tried with SilentAutoUpdateEnable=0 to get the prompt at least, but no such luck.


      I've disabled our security and antivirus software and am at a loss as to what is blocking this. Any help would be greatly appreciated!

        • 1. Re: Flash Auto Update - Flash
          maria__ Adobe Employee

          To confirm, are you hosting the Background Update resources locally, or downloading from Adobe servers?


          What Flash Player type (ActiveX Control, NPAPI, PPAPI) do you have installed?


          SilentAutoUpdateEnable=0 disables Background Updates.  If you want to perform a Background Update you need to have AutoUpdateDisable=0 and SilentAutoUpdateEnable=1 in the mms.cfg file


          Do you have SilentAutoUpdateVerboseLogging=1 in the mms.cfg file?  If not, please add it.


          Launch regedit and locate the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Macromedia\FlashPlayerSAU registry entry and click on it.  Delete LastUpdateCheck entry and run the background Update service again.


          Did Flash Player update?

          • 2. Re: Flash Auto Update - Flash
            PMc2017 Level 1

            It is the ActiveX Version but may include NPAPI at a later date.


            Turns out it was the LastUpdateCheck entry causing this issue! By deleting that RegKey, it was able to work on the external line. But on my corporate Network it still didn't update. I now see these entries in the FlashInstall.log file:


            2017-5-17+19-35-15.581 [info] 1631 /pub/flashplayer/update/current/sau/currentmajor.xml

            2017-5-17+19-35-36.594 [warning] 1470 12002

            2017-5-17+19-35-36.596 [warning] 1474 183

            2017-5-17+19-35-36.597 [warning] 1475

            2017-5-17+19-35-36.598 [info] 1432


            My guess is these may be speaking to the proxy or firewall?

            • 3. Re: Flash Auto Update - Flash
              maria__ Adobe Employee

              Can you access https://fpdownload.macromedia.com/pub/flashplayer/update/current/sau/currentmajor.xml  from within your network?


              How is your proxy and firewall configured?  If you prefer you can send this information via Private Message.  To send a PM, click on my user_name link and then on the 'Message' button link.  For reference, include a link to this discussion topic.