4 Replies Latest reply on May 23, 2017 8:20 AM by wrhodes42

    Screen Hangs When Running InDesign, forced to do a hard reset

    wrhodes42

      Hi,

       

      I'm having a recurring issue where my entire computer freezes (mouse, keyboard, screen, etc.) intermittently while running Adobe CC. I'm forced to do a hard power down and reboot the whole computer to get it back again. It doesn't seem to happen when I'm running other programs. I haven't been monitoring it enough to say whether it's specifically InDesign but I'm pretty sure.

      Here's the specs on my computer:

       

      Late 2015 iMac

      Display: 21.5in Retina

      Processor: 3.1 GHz Intel Core i5

      Memory: 16 GB 1867 MHz DDR3

      Graphics: Intel Iris Pro Graphics 6200 1536 MB

       

      This may be a hardware issue but I've had it checked out already by Apple and they can't find anything wrong with the hardware, and the problem seems only to occur when running InDesign, so I figured I'd see if anyone else here is having a similar problem.

       

      Things I've already tried:

       

      • Wiping the hard drive

      • Reinstalling my OS

      • Reinstalling InDesign (and deleting all Preferences)

      • Uninstalling all User Fonts

      • Clearing out my cache

       

      Any similar issues? Any other software stuff I can try?