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Lightroom stopped working

New Here ,
May 17, 2017 May 17, 2017

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Everytime I try to open lightroom is says the program has stopped working. I have uninstalled it and reinstalled but that did not fix the problem. Any able to help?

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Adobe Employee , May 17, 2017 May 17, 2017

Hi cassandrac,

Please update the graphics drivers from the manufacturer website also, you may try and turn off the graphics processor from the Lightroom preferences.

Open Lightroom > Edit menu > Preferences > Perfomance tab > Uncheck GPU > Restart Lightroom.

Regards,

Mohit

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Adobe Employee ,
May 17, 2017 May 17, 2017

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Hi cassandrac,

Please update the graphics drivers from the manufacturer website also, you may try and turn off the graphics processor from the Lightroom preferences.

Open Lightroom > Edit menu > Preferences > Perfomance tab > Uncheck GPU > Restart Lightroom.

Regards,

Mohit

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Community Expert ,
May 18, 2017 May 18, 2017

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Take a look here:

https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html#troubleshooting

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 10 Pro 22H2 -- LR-Classic 13.2 - Photoshop 25.6 - Nik Collection 6.9 - PureRAW 4 - Topaz Photo AI 2

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