5 Replies Latest reply on Jun 5, 2017 9:55 PM by jain22rohit

    Adobe Color CC will not save

    jamesj40370443

      I'm not 100% certain on the circumstances, but when I try and save a color theme that I have created, it sits there forever showing "Saving" with the animation.

       

      If I look in the console for the browser, I see an exception in rum.js, line 1 (presume where it is being thrown).

       

      Uncaught TypeError: Cannot read property 'getDisplayValuesLibraryFormat' of undefined

          at i.toJSON (/cloud/aHR0cHM6Ly9jYy1hcGktYXNzZXRzLmFkb2JlLmlv/my/libraries/build370/resource/js/index. js:171)

          at i.s.sync (/cloud/aHR0cHM6Ly9jYy1hcGktYXNzZXRzLmFkb2JlLmlv/my/libraries/build370/resource/js/index. js:171)

          at i.sync (/cloud/aHR0cHM6Ly9jYy1hcGktYXNzZXRzLmFkb2JlLmlv/my/libraries/build370/resource/js/index. js:171)

          at i.save (/cloud/aHR0cHM6Ly9jYy1hcGktYXNzZXRzLmFkb2JlLmlv/my/libraries/build370/resource/js/index. js:171)

          at i.save (/cloud/aHR0cHM6Ly9jYy1hcGktYXNzZXRzLmFkb2JlLmlv/my/libraries/build370/resource/js/index. js:171)

          at i.saveThemeToBackend (/cloud/aHR0cHM6Ly9jYy1hcGktYXNzZXRzLmFkb2JlLmlv/my/libraries/build370/resource/js/index. js:171)

          at h (/cloud/aHR0cHM6Ly9jYy1hcGktYXNzZXRzLmFkb2JlLmlv/my/libraries/build370/resource/js/index. js:171)

          at Object.trigger (/cloud/aHR0cHM6Ly9jYy1hcGktYXNzZXRzLmFkb2JlLmlv/my/libraries/build370/resource/js/index. js:171)

          at n.okClicked (/cloud/aHR0cHM6Ly9jYy1hcGktYXNzZXRzLmFkb2JlLmlv/my/libraries/build370/resource/js/index. js:171)

          at HTMLDivElement.dispatch (/cloud/aHR0cHM6Ly9jYy1hcGktYXNzZXRzLmFkb2JlLmlv/my/libraries/build370/resource/js/index. js:171)

       

      I'm using chrome (58.0.3029.110 64-bit) on macOS (10.12.4).

       

      I loaded a small image, sampled the colors and then chose to save, then the problem occurs.

       

      If I create a new color without using an image then it works. If I edit an existing color and save it then it works. It's only when I load an image that I have a problem.

       

      Happy to test if it helps you find the problem.//

        • 1. Re: Adobe Color CC will not save
          jain22rohit Adobe Employee

          I was not able to reproduce issue that you were facing, in addition to it website went through scheduled maintenance. May you please try again, and share your feedback.

          • 2. Re: Adobe Color CC will not save
            jamesj40370443 Level 1

            Hmm. Now the save button is not working at all. Previously I would get the saving animation forever, now the save dialog will not close.

             

            The error in the console is:

            Uncaught TypeError: Cannot read property '0' of undefined

                at i.setMode (index.js:171)

                at i.colorModeChanged (index.js:171)

                at i.render (index.js:171)

                at i.render (index.js:171)

                at i (index.js:171)

                at p (index.js:171)

                at i.newTheme (index.js:171)

                at i.execute (index.js:171)

                at Object.callback (index.js:171)

                at index.js:171

             

            I've also noticed some other errors:

             

            Failed to load resource: net::ERR_BLOCKED_BY_CLIENT

            p.typekit.net/p.gif?s=1&k=lin0jjb&ht=tk&h=color.adobe.com&f=7180.7181.7182.7184.22148.2248 4&a=702900&js=1.18.21&app=typekit&_=1495576793331 Failed to load resource: net::ERR_BLOCKED_BY_CLIENT

            nr-spa-1026.min.js Failed to load resource: net::ERR_BLOCKED_BY_CLIENT

             

            I'm going to disable the chrome plugins to make sure it's not a plugin problem (suspect because of the ERR_BLOCKED_BY_CLIENT).

             

            -- edit --

             

            Tried without plugins, it removed the above errors and now I get the save animation. However the dialog does not close and the animation goes forever (I can click close to dismiss the dialog). I now have the following error in the console:

             

            rum.js:1 Uncaught TypeError: Cannot read property 'getDisplayValuesLibraryFormat' of undefined

                at i.toJSON (index.js:171)

                at i.s.sync (index.js:171)

                at i.sync (index.js:171)

                at i.save (index.js:171)

                at i.save (index.js:171)

                at i.saveThemeToBackend (index.js:171)

                at h (index.js:171)

                at Object.trigger (index.js:171)

                at n.okClicked (index.js:171)

                at HTMLDivElement.dispatch (index.js:171)

            toJSON @ index.js:171

            s.sync @ index.js:171

            sync @ index.js:171

            save @ index.js:171

            save @ index.js:171

            saveThemeToBackend @ index.js:171

            h @ index.js:171

            trigger @ index.js:171

            okClicked @ index.js:171

            dispatch @ index.js:171

            m.handle @ index.js:171

            nrWrapper @ rum.js:1

             

            -- edit --

             

            I cannot debug the js as it's packed (too much code, only one line). But it does appear to be processing my cookie information and possibly reading in the info for the image that I have processed. It's hard to be certain.

            • 3. Re: Adobe Color CC will not save
              jain22rohit Adobe Employee

              Hi james, thanks for sharing the console output, was quite helpful.

               

              The services are working properly at my end. Still, i will advise you to reinstall your chrome and try again with and without private browsing mode.

               

              If still you face same issue. Request you to share the screenshots for same, along with console output.

              • 4. Re: Adobe Color CC will not save
                jamesj40370443 Level 1

                Hi Jain,

                 

                Sorry for the delay, been flat chat lately. Not sure if I want to reinstall the browser, sounds very extreme. Next you will be asking me to reinstall MacOS :-)

                 

                However it could be interference from a plugin, so I'll do some further testing tonight for you.

                • 5. Re: Adobe Color CC will not save
                  jain22rohit Adobe Employee

                  Hi James,

                   

                  There will be no need to reinstall MacOS.

                   

                  But if it doesn't take much, try reinstalling browser, it may help, if it still doesn't will look further into this.