2 Replies Latest reply on May 19, 2017 7:05 AM by chrisd6916890

    Cant get Adobe Camera Raw 9.1.1 to Install in CS6

    chrisd6916890 Level 1

      So I downloaded ACR 9.1.1.  I ran the installer. It conformed that it was successfully installed.

       

      I checked to see that there was a file called Camera Raw.8bi   in C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\Cs6\File Formats.

       

      For good measure I copied it to the Program Files tree as well giving the same structure.

       

      I open Cs6

       

      I look in Help\ About Plug-in\    ..... and it's not listed.

       

      I try opening a Cr2 file anyway and it wont as it says it's the wrong type of file (obviously)

       

      I have now got an error message saying that the location (as above)  is unavailable. I look back at the location in explorer and the sub-tree  Plug-Ins  has disappeared.

       

      I've reinstalled a few times. Getting nowhere fast. Each time the Plug Ins directory disappears from my C: drive

        • 1. Re: Cant get Adobe Camera Raw 9.1.1 to Install in CS6
          Jeff Arola Adobe Community Professional

          What version of windows are you using?

           

          Did you try Help>Updates from within photoshop cs6?

           

          If your using a 64 bit version of windows you should have two versions of photoshop cs6, one 32 bit in Program Files (x86) and 64 bit in Program Files.

           

          Might be your anti virus software deleting the file.

           

          Oh and no need to put the camera raw.8bi in the cs6 program files folder, since having the plugin in two places just confuses cs6

           

          The correct locations of

           

          32 bit cs6

          C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\Cs6\File Formats

           

          and

           

          64 bit cs6

          C:\Program Files\Common Files\Adobe\Plug-Ins\Cs6\File Formats

           

           

          is sufficient.

          1 person found this helpful
          • 2. Re: Cant get Adobe Camera Raw 9.1.1 to Install in CS6
            chrisd6916890 Level 1

            Thanks for your prompt reply. I turned off my AV but sadly it didn't fix the problem. But it was definately on the right track so I kept an eye on the C:\Program Files (x86)\Common Files\Adobe\Plug-Ins\Cs6\File Formats path and reistalled ACR9.1.1 and conformed the Camera Raw.8bi files were two different versions in two directories. I then opened and cloded CS6 and it appeared to delete part of the directory below C:\Program Files (x86)\Common Files\Adobe\  each time. 

             

            By chance I looked in Edit\Preferences\Plug-Ins   and founnd a check box for Addtional Plug-Ins Folder.  I ticked it and created a folder called :\Camera Raw and copied the relevant Camera Raw.8bi file to it, then tried again.

             

            Luckily this worked and so I opened and closed Cs6 a few times and rebooted the PC and turned my Anti Virus back on and so far it has behaved itself.

             

            Thanks again for your help it got me to the right place to apply this work around. Hopefully no more problems.